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nps.today

nps.today

From 1,300 DKK/mo WebWindowsmacOSiOSAndroidAPI
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Spec score 8.6 #1 of 18 in Nps Software

What it is

nps.today is a customer experience platform for managing NPS, CSAT, CES, and other surveys across customer journeys. It supports standard Customer Pulse surveys, extended pulses with up to five extra questions, and general CX surveys. Triggers can use transaction and customer engagement data, with program logic for timing, reminders, and relevance. Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems. For follow-up, the platform can notify employees and create tasks, reminders, and escalations in CRM or service systems. Its analysis features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Listed integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. The free trial lasts one month and includes 50 surveys per month by email. Paid plans are Basic at €1.50 a month, Business at €3.50 a month, and Enterprise at €7 a month, each billed annually. It is available on Android, iOS, web, and through an API.

Spec sheet

What it does
nps.today is a SaaS customer-experience platform for collecting feedback, analyzing customer loyalty and driving follow-up actions across customer touchpoints.Read 15 Oct 2026 · nps.today
Product
nps.today is a customer experience platform for managing NPS, CSAT, CES, and other CX surveys across the customer journey.Read 4 Oct 2026 · nps.today
Intended users
The site presents the product for customer-focused organizations seeking feedback workflows across marketing, sales, delivery, service, and contact-center journeys.Read 4 Oct 2026 · nps.today
Integrations
Listed integrations cover CRM, contact-center, service, ERP, marketing, Microsoft and custom systems, including Dynamics, Salesforce, Dixa, Jira, Power BI, Outlook, Teams, Zapier and SFTP.Read 15 Oct 2026 · nps.today
Security
The company says it has an ISAE 3000 Assurance Report documenting security measures against GDPR and the Data Protection Act, available to customers with a data processing agreement.Read 4 Oct 2026 · nps.today
Support
The pricing page lists annual support allowances of 0 hours for the trial, 2 for Basic, 4 for Business, and 12 for Enterprise; implementation and SMS fees may also apply.Read 4 Oct 2026 · nps.today
Headquarters
Copenhagen, DenmarkRead 28 Sep 2026 · nps.today
Founded
2016Read 28 Sep 2026 · nps.today
AI and analytics
Features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant.Read 4 Oct 2026 · nps.today
Analytics and AI
The product provides dashboards, segmentation, root-cause analysis, translation, sentiment detection and AI-assisted feedback summaries.Read 15 Oct 2026 · nps.today
API access
The REST API requires a paid subscription with the API module and supports adding respondents, sending surveys and collecting responses.Read 15 Oct 2026 · docs.nps.today
API data retrieval
Documented retrieval options include response endpoints, /v2/bi endpoints, webhooks and the embedded Feedback App.Read 15 Oct 2026 · docs.nps.today
API extensibility
Custom integrations can use API keys, webhooks, Power Automate, Zapier, prebuilt templates, guides and the Customer Connect Kit.Read 15 Oct 2026 · nps.today
API limits
BI requests are capped at 300,000 records, 10,000-record pages are recommended and rate limiting can return HTTP 429 responses.Read 15 Oct 2026 · docs.nps.today
Automated triggers
Surveys can be triggered from transactions and customer-system data through integrations.Read 15 Oct 2026 · nps.today
Automation
Survey triggers can be based on transactions and customer engagement system data, with program logic for timing, reminders, and relevance.Read 4 Oct 2026 · nps.today
Channels
Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems.Read 4 Oct 2026 · nps.today
Closed loop
The platform can notify employees and automate follow-up task creation, reminders, and escalation in CRM or service systems.Read 4 Oct 2026 · nps.today
Closed-loop workflows
Notifications, alarms, follow-up tasks, reminders and escalations can be automated from ratings and feedback.Read 15 Oct 2026 · nps.today
Company founded date
The audited company report states that NPS.TODAY ApS was founded on 17 December 2014.Read 15 Oct 2026 · nps.today
Company headquarters
The legal registered address is Lyngbyvej 14, 1., 2100 Copenhagen O, Denmark.Read 15 Oct 2026 · nps.today
Company legal name
The 2025 audited report identifies the company as NPS.TODAY ApS, CVR 36464917.Read 15 Oct 2026 · nps.today
Company size
LinkedIn lists nps.today as having 11–50 employees and headquarters in Copenhagen.Read 15 Oct 2026 · dk.linkedin.com
Custom integrations
The Customer Connect Kit includes an open API, webhooks, Power Automate integrations, templates, guides, and documentation.Read 4 Oct 2026 · nps.today
Desktop/mobile app
The Desktop App is delivered as a Microsoft Power Apps package and can be shared through a browser, mobile Power Apps or Teams; Power Apps and Microsoft 365 licenses are required.Read 15 Oct 2026 · docs.nps.today
Extended pulse
Extended Pulse campaigns can add up to five additional ratings, questions or comments to the standard pulse.Read 15 Oct 2026 · nps.today
Feedback App
The Feedback App shows role-filtered responses and employee performance in real time and can run in a browser or be embedded with a widget or iframe.Read 15 Oct 2026 · nps.today
Financial result
The 2025 annual report records a loss of DKK 355,739 and negative equity of DKK 11,472,768 at year end.Read 15 Oct 2026 · nps.today
Hosted deployment
nps.today is designed for online use and requires no local installation or IT integration for the core platform.Read 15 Oct 2026 · docs.nps.today
Limit: delivery and reporting
A G2 reviewer reported that some customers did not receive feedback forms and that several reports were incorrect.Read 15 Oct 2026 · g2.com
Limit: no small free tier
A G2 reviewer requested a free subscription for very small companies sending only a few surveys per month.Read 15 Oct 2026 · g2.com
Limit: Outlook shared inboxes
The Outlook integration does not work in shared inboxes, according to the documentation.Read 15 Oct 2026 · docs.nps.today
Microsoft connector limitation
The Microsoft connector is premium, requires a paid nps.today plan and limits each flow to one campaign subscription per trigger type.Read 15 Oct 2026 · learn.microsoft.com
Notable news: partnerships
The 2025 report says two major telephony and contact-center partnerships were signed for resale beginning in 2026.Read 15 Oct 2026 · nps.today
Omnichannel delivery
Supported delivery channels include email, SMS, CRM-generated mail, websites, chat, apps, QR codes and on-site surveys.Read 15 Oct 2026 · nps.today
Outlook requirements
The Outlook add-in supports Microsoft 365 Outlook, Outlook 2021 or later on Windows and Mac, and Outlook on the web.Read 15 Oct 2026 · docs.nps.today
Power Automate connector
The Power Automate connector can send surveys and trigger flows when responses or campaign members are added.Read 15 Oct 2026 · docs.nps.today
Praise: ease and reliability
A G2 reviewer praised ease of use, reliability, helpful staff and broad integrations.Read 15 Oct 2026 · g2.com
Praise: quick setup
Another G2 reviewer said the first campaign was launched in under 15 minutes.Read 15 Oct 2026 · g2.com
Privacy practices
The company says it conducts annual ISAE 3000 assurance reporting, assesses vendors, trains employees on GDPR and security, and enters data processing agreements with customers.Read 4 Oct 2026 · nps.today
Rating on G2
4.3 out of 5 from 2 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
No rating shown; 0 reviewsRead 15 Oct 2026 · getapp.com
Rating on Microsoft connector listing
No user rating shownRead 15 Oct 2026 · learn.microsoft.com
Rating on Trustpilot
3.5 out of 5 from 3 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
No rating shown; pricing profile onlyRead 15 Oct 2026 · trustradius.com
Security controls
The documentation states OAuth 2.0 authentication, row-level security, revocable API keys, VPN and Entra ID database access, encryption at rest, DDoS protection and API throttling.Read 15 Oct 2026 · docs.nps.today
Security hosting
Data is hosted in Microsoft Azure in Amsterdam with failover to Dublin, and web calls use TLS while passwords use SHA-256 hashing.Read 15 Oct 2026 · docs.nps.today
Services
The company offers templates, guides, best-practice advice, industry-specific solutions, and CX support services.Read 4 Oct 2026 · nps.today
Survey logic
The Advanced Survey Module supports rule-based survey logic and is based on the SurveyJS standard.Read 15 Oct 2026 · nps.today
Survey setup
The platform supports standard Customer Pulse surveys, extended pulses with up to five additional questions, and general CX surveys.Read 4 Oct 2026 · nps.today
Survey types
The platform supports NPS, CSAT, CES, customer-pulse surveys and general questionnaires.Read 15 Oct 2026 · nps.today
System requirements
Documented requirements include internet access, Windows 7 or newer or Mac OS X 10.10 or newer, Chrome 50 or newer and Edge 120 or newer.Read 15 Oct 2026 · docs.nps.today
Trustpilot review caveat
Trustpilot says the company has not invited customers to review it, so the small review sample may not be representative.Read 15 Oct 2026 · trustpilot.com
TrustRadius pricing availability
TrustRadius lists four cloud plans and says there is no free version or trial.Read 15 Oct 2026 · trustradius.com

Plans and prices

Free Trial Free free for 1 month 50 surveys / mo · E-mail · 0 hours of support Read 4 Oct 2026 · nps.today
Basic €1.50 a month per month, billed annually 500 surveys / mo · E-mail and SMS · Live Web Dashboard · Feedback App · 2 hours of support / year Read 4 Oct 2026 · nps.today
Business €3.50 a month per month, billed annually 1.000 surveys / mo · E-mail, SMS, QR code / link, and Pop-up · Live Web Dashboard · Feedback App · Plugin for your systems · AI Feedback Analysis · API · 4 hours of support / year Read 4 Oct 2026 · nps.today
Enterprise €7 a month per month, billed annually 5.000 surveys / mo · All channels and modules · 12 hours of support / year Read 4 Oct 2026 · nps.today
STARTER 1,300 DKK a month Month 1,000 surveys/year · 0 SMS tariffs/year · 1 business unit · 1 admin user · 1 survey channel · 1 NPS Coach hour/year Read 15 Oct 2026 · docs.nps.today
BASIC 2,600 DKK a month Month 5,000 surveys/year · 500 SMS tariffs/year · 2 business units · 2 admin users · 2 survey channels · 5 Feedback App users · 2 NPS Coach hours/year Read 15 Oct 2026 · docs.nps.today
BUSINESS 5,100 DKK a month Month 20,000 surveys/year · 2,000 SMS tariffs/year · 3 business units · 5 admin users · 5 survey channels · 20 Feedback App users · SMS and Pop-up/Embed modules · Flow/API module · 10 NPS Coach hours/year Read 15 Oct 2026 · docs.nps.today
ENTERPRISE 12,500 DKK a month Month 50,000 surveys/year · 5,000 SMS tariffs/year · 5 business units · 20 admin users · unlimited survey channels · 100 Feedback App users · SMS, Pop-up/Embed and Flow/API modules · Plug-in customer-system module · Power Dashboards · 20 NPS Coach hours/year Read 15 Oct 2026 · docs.nps.today

Every nps.today plan and price →

Strong points and limits

Strong points

  • Supports NPS, CSAT, CES, and other survey types.
  • Surveys can use multiple delivery channels.
  • Automates follow-up tasks, reminders, and escalations.
  • Integrations include Salesforce, Zendesk, and Power BI.
  • A one-month trial includes 50 surveys per month.

Limits

  • There is no free plan.
  • Trial support allowance is 0 hours.
  • Implementation and SMS fees may apply.
  • Annual support allowances vary by plan.

Who it suits

It suits customer-focused organizations seeking feedback and follow-up workflows across marketing, sales, delivery, service, or contact-center journeys.

Verdict

nps.today combines multichannel surveys with automated follow-up and analysis features. Review survey limits, support allowances, and possible implementation or SMS fees when comparing plans.

Where Specifiction places it

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