- 1Runs onAndroid, API, iOS, Web
- 2Costsfree trial · paid from €1.50/mo
- 3NPS survey typesboth
- 4Survey channelsmultichannel
- 5Respondent segmentationadvanced
- 6Follow-up workflowsYes
- 7CRM integrationsYes
Overview
nps.today is a customer experience platform for managing NPS, CSAT, CES, and other surveys across customer journeys. It supports standard Customer Pulse surveys, extended pulses with up to five extra questions, and general CX surveys. Triggers can use transaction and customer engagement data, with program logic for timing, reminders, and relevance. Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems. For follow-up, the platform can notify employees and create tasks, reminders, and escalations in CRM or service systems. Its analysis features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Listed integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. The free trial lasts one month and includes 50 surveys per month by email. Paid plans are Basic at 1.50 EUR per month, Business at 3.50 EUR per month, and Enterprise at 7.00 EUR per month, each billed annually. It is available on Android, iOS, web, and through an API.
Who it is for
It suits customer-focused organizations seeking feedback and follow-up workflows across marketing, sales, delivery, service, or contact-center journeys.
What is good
- Supports NPS, CSAT, CES, and other survey types.
- Surveys can use multiple delivery channels.
- Automates follow-up tasks, reminders, and escalations.
- Integrations include Salesforce, Zendesk, and Power BI.
- A one-month trial includes 50 surveys per month.
What to know first
- There is no free plan.
- Trial support allowance is 0 hours.
- Implementation and SMS fees may apply.
- Annual support allowances vary by plan.
Verdict
nps.today combines multichannel surveys with automated follow-up and analysis features. Review survey limits, support allowances, and possible implementation or SMS fees when comparing plans.
nps.today plans and pricing
All plansCompared on net promoter score software
Facts
- Product
- nps.today is a customer experience platform for managing NPS, CSAT, CES, and other CX surveys across the customer journey.nps.today · 4 Oct 2026
- Survey setup
- The platform supports standard Customer Pulse surveys, extended pulses with up to five additional questions, and general CX surveys.nps.today · 4 Oct 2026
- Automation
- Survey triggers can be based on transactions and customer engagement system data, with program logic for timing, reminders, and relevance.nps.today · 4 Oct 2026
- Closed loop
- The platform can notify employees and automate follow-up task creation, reminders, and escalation in CRM or service systems.nps.today · 4 Oct 2026
- Channels
- Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems.nps.today · 4 Oct 2026
- AI and analytics
- Features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant.nps.today · 4 Oct 2026
- Integrations
- Listed connections include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify.nps.today · 4 Oct 2026
- Custom integrations
- The Customer Connect Kit includes an open API, webhooks, Power Automate integrations, templates, guides, and documentation.nps.today · 4 Oct 2026
- Security
- The company says it has an ISAE 3000 Assurance Report documenting security measures against GDPR and the Data Protection Act, available to customers with a data processing agreement.nps.today · 4 Oct 2026
- Privacy practices
- The company says it conducts annual ISAE 3000 assurance reporting, assesses vendors, trains employees on GDPR and security, and enters data processing agreements with customers.nps.today · 4 Oct 2026
- Support
- The pricing page lists annual support allowances of 0 hours for the trial, 2 for Basic, 4 for Business, and 12 for Enterprise; implementation and SMS fees may also apply.nps.today · 4 Oct 2026
- Services
- The company offers templates, guides, best-practice advice, industry-specific solutions, and CX support services.nps.today · 4 Oct 2026
- Intended users
- The site presents the product for customer-focused organizations seeking feedback workflows across marketing, sales, delivery, service, and contact-center journeys.nps.today · 4 Oct 2026
Company
- Founded
- 2016nps.today · 28 Sept 2026
- Headquarters
- Copenhagen, Denmarknps.today · 28 Sept 2026
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Sources
- nps.today· checked 4 Oct 2026
- nps.today/features/· checked 4 Oct 2026
- nps.today/integrations/· checked 4 Oct 2026
- nps.today/about-us/gdpr/· checked 4 Oct 2026
- nps.today/solutions-pricing/· checked 4 Oct 2026