nps.today vs Zonka Feedback
nps.today
nps.todayZonka Feedback
zonkafeedback.comSide by side
| Figure | nps.today | Zonka Feedback |
|---|---|---|
| Price from | 1,300 DKK/mo | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 6 |
| Spec score · Nps Software | 8.6 (#1) | 8.4 (#3) |
| Spec score · Net Promoter Score Software | 8.5 (#4) | 8.4 (#6) |
| Company legal name | The 2025 audited report identifies the company as NPS.TODAY ApS, CVR 36464917. | The Google Play listing identifies the developer as Classic Informatics Private Limited. |
| Custom integrations | The Customer Connect Kit includes an open API, webhooks, Power Automate integrations, templates, guides, and documentation. | The company says custom integrations are supported through APIs and middleware. |
| Headquarters | Copenhagen, Denmark | Gurugram, Haryana, India |
| Integrations | Listed integrations cover CRM, contact-center, service, ERP, marketing, Microsoft and custom systems, including Dynamics, Salesforce, Dixa, Jira, Power BI, Outlook, Teams, Zapier and SFTP. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Product | nps.today is a customer experience platform for managing NPS, CSAT, CES, and other CX surveys across the customer journey. | Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights. |
| Rating on G2 | 4.3 out of 5 from 2 reviews | 4.7 out of 5 from 85 reviews. |
| Rating on GetApp | No rating shown; 0 reviews | 4.8 out of 5 from 68 reviews. |
| Rating on TrustRadius | No rating shown; pricing profile only | 9 out of 10 from 3 reviews. |
| Security | The company says it has an ISAE 3000 Assurance Report documenting security measures against GDPR and the Data Protection Act, available to customers with a data processing agreement. | The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant. |
| What it does | nps.today is a SaaS customer-experience platform for collecting feedback, analyzing customer loyalty and driving follow-up actions across customer touchpoints. | Zonka Feedback is a customer feedback and experience-management platform for creating surveys, collecting responses across channels, analyzing results, and closing the feedback loop. |
Plans
nps.today
- Free TrialFree
- Basic€1.50 a month
- Business€3.50 a month
- Enterprise€7 a month
- STARTER1,300 DKK a month
- BASIC2,600 DKK a month
- BUSINESS5,100 DKK a month
- ENTERPRISE12,500 DKK a month
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
nps.today
nps.today is a customer experience platform for managing NPS, CSAT, CES, and other surveys across customer journeys. It supports standard Customer Pulse surveys, extended pulses with up to five extra questions, and general CX surveys. Triggers can use transaction and customer engagement data, with program logic for timing, reminders, and relevance. Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems. For follow-up, the platform can notify employees and create tasks, reminders, and escalations in CRM or service systems. Its analysis features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Listed integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. The free trial lasts one month and includes 50 surveys per month by email. Paid plans are Basic at €1.50 a month, Business at €3.50 a month, and Enterprise at €7 a month, each billed annually. It is available on Android, iOS, web, and through an API.
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.