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SPECIFICTION
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NPS Surveys by SalesHub

npssurveys.com

From $291.67/mo Free trial WebiOSAndroid
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Spec score 8.1 #5 of 18 in Nps Software

What it is

NPS Surveys by SalesHub automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records. The vendor describes it as built inside Salesforce, without a separate integration or API connection. A survey can start when a case closes, an opportunity is won, onboarding finishes, or a custom trigger occurs. Distribution channels include email, in-app, QR code, web, and social. Scores can drive follow-up: detractor results from 0–6 create Priority 1 cases, while promoter results from 9–10 prompt email review requests. Analytics include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension. Surveys can be deployed in any language, with automatic respondent locale detection. The vendor says responses, scores, and analytics remain within the Salesforce org, with no third-party servers or data transfer. The app supports Salesforce for iOS and Android and installs as a managed package. CX Lite costs $3,500 a year; CX Pro costs $12,000 a year. A 30-day trial is available through AppExchange without a credit card.

Spec sheet

Purpose
The product automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records.Read 7 Oct 2026 · npssurveys.com
Intended users
The vendor describes CX Lite as suited to mid-market teams starting with NPS on Salesforce and CX Pro for enterprise CX teams needing AI, all channels, and advanced automation.Read 7 Oct 2026 · npssurveys.com
Trial
The vendor offers a free 30-day trial without a credit card through AppExchange.Read 7 Oct 2026 · npssurveys.com
Support
CX Lite includes standard support with a 24-hour SLA; CX Pro includes priority support with a 4-hour SLA and a dedicated CSM.Read 7 Oct 2026 · npssurveys.com
Analytics
Features include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension.Read 7 Oct 2026 · npssurveys.com
Channels
The product lists email, in-app, QR code, web, and social as its five distribution channels.Read 7 Oct 2026 · npssurveys.com
Data handling
The vendor says survey responses, scores, and analytics stay inside the Salesforce org, with no third-party servers or data transfer.Read 7 Oct 2026 · npssurveys.com
Languages
The vendor says surveys can be deployed in any language and respondent locale can be detected automatically.Read 7 Oct 2026 · npssurveys.com
Native Salesforce
The vendor describes the product as built inside Salesforce, with no integrations or API connection required.Read 7 Oct 2026 · npssurveys.com
Response actions
Detractor scores of 0–6 automatically create Priority 1 cases, while promoter scores of 9–10 receive review requests by email.Read 7 Oct 2026 · npssurveys.com
Salesforce mobile
The AppExchange listing says the app supports Salesforce for iOS and Android and installs as a managed package.Read 7 Oct 2026 · appexchange.salesforce.com
Security review
The vendor states on its homepage that the product is AppExchange Security Reviewed.Read 7 Oct 2026 · npssurveys.com
Survey triggers
Surveys can trigger from Salesforce events such as Case Closed, Opportunity Won, onboarding completion, or a custom trigger.Read 7 Oct 2026 · npssurveys.com
Survey types
The platform supports NPS, CSAT, and CES surveys.Read 7 Oct 2026 · npssurveys.com

Plans and prices

CX Lite $3,500 a year $3,500 /org/year Up to 10,000 surveys/year · NPS + CSAT · Email + QR · Standard support (24hr SLA) Read 7 Oct 2026 · npssurveys.com
CX Pro $12,000 a year $12,000 /org/year Unlimited surveys · All 5 channels · AI sentiment analysis · Priority support (4hr SLA) · Dedicated CSM Read 7 Oct 2026 · npssurveys.com
Enterprise / Government Priced on request Custom pricing Defense, Federal, and large enterprise · Volume discounts · Dedicated infrastructure available Read 7 Oct 2026 · npssurveys.com

Every NPS Surveys by SalesHub plan and price →

Strong points and limits

Strong points

  • Supports NPS, CSAT, and CES
  • Five distribution channels are listed
  • Survey scores can trigger Salesforce follow-up cases
  • Dashboards include custom filters
  • 30-day trial requires no credit card

Limits

  • No free plan
  • CX Lite costs $3,500 a year
  • CX Pro costs $12,000 a year

Who it suits

It suits Salesforce teams that want survey triggers and response workflows tied to Salesforce records. CX Lite is described for mid-market teams starting with NPS; CX Pro is aimed at enterprise CX teams needing AI, all channels, and advanced automation.

Verdict

SalesHub links survey collection and follow-up to Salesforce events and records, with channel options and dashboards. Compare the two listed annual plans against survey volume and support requirements before choosing.

Where Specifiction places it

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