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SurveySensum

surveysensum.com

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Spec score 8.2 #32 of 131 in Survey Software

Spec sheet

Product
SurveySensum describes itself as an AI-first enterprise feedback and market research platform for NPS, CSAT, employee experience, and market research.Read 12 Oct 2026 · surveysensum.com
Audience
The About page says the product is suited to CX professionals starting or fixing customer experience programs, including people at growth-stage companies.Read 12 Oct 2026 · surveysensum.com
Free plan
NoRead 22 Sep 2026 · surveysensum.com
API
SurveySensum’s help center says its API can connect the platform with CRM, HRM, and helpdesk applications and support custom workflows.Read 12 Oct 2026 · help.surveysensum.com
Integrations
The pricing page lists HubSpot, Slack, and Open APIs with Starter CX, and Salesforce with Self-Driven CX.Read 12 Oct 2026 · surveysensum.com
Security
The homepage says the service uses encryption and access management, regular vulnerability assessments and penetration tests, and private-server backups.Read 12 Oct 2026 · surveysensum.com
Compliance
The Starter CX plan lists HIPAA, GDPR, SOC 2, and ISO 27001 compliance, plus PII anonymization.Read 12 Oct 2026 · surveysensum.com
Support
Starter CX lists global support with response times under two hours across North America, Europe, and Asia time zones.Read 12 Oct 2026 · surveysensum.com
Headquarters
6 Battery Road, #17-06, Singapore 049909Read 28 Sep 2026 · surveysensum.com
Analytics
The pricing page lists SensAI text and sentiment analysis, smart insight reports, and survey creation from one prompt in its CX tiers.Read 12 Oct 2026 · surveysensum.com
API access
YesRead 22 Sep 2026 · surveysensum.com
Custom branding
YesRead 22 Sep 2026 · surveysensum.com
Logic branching
YesRead 22 Sep 2026 · surveysensum.com
Mobile field work
SurveySensum’s Offline Field Work mobile application lets field agents download assigned surveys, collect responses offline, and sync them when internet access returns.Read 12 Oct 2026 · help.surveysensum.com
Respondent panel
YesRead 22 Sep 2026 · surveysensum.com
Response analytics
YesRead 22 Sep 2026 · surveysensum.com
Survey creation
The platform offers question types including NPS, CES, CSAT, ranking, image upload, multiple choice, grid/matrix, and key drivers, with conditional logic.Read 12 Oct 2026 · surveysensum.com
Survey distribution
The Starter CX plan lists email, WhatsApp, in-app, SMS, and CRM as survey distribution channels.Read 12 Oct 2026 · surveysensum.com
Trial limit
The pricing page advertises a one-month free trial with 25 free responses and all features.Read 12 Oct 2026 · surveysensum.com

Plans and prices

Managed CX for You Priced on request Unlimited responses · Unlimited SensAI text and sentiment analysis queries · Dedicated CX consultant Read 12 Oct 2026 · surveysensum.com
Self-Driven CX Priced on request Up to 12,000 responses/year · Closed-loop feedback system · Basic SensAI text and sentiment analysis Read 12 Oct 2026 · surveysensum.com
Starter CX Priced on request Up to 6,000 responses/year · Unlimited users · Unlimited survey projects Read 12 Oct 2026 · surveysensum.com

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