Alchemer

Spec sheet

What it does

Alchemer is a feedback and data-collection platform for designing surveys, gathering customer and employee input, analyzing results and triggering follow-up actions.Read 14 Oct 2026 · gartner.com

Product

Alchemer describes its platform as a way to capture feedback across surveys, reviews, social media, listings, websites, and apps, then connect that feedback to business systems and take action.Read 11 Oct 2026 · alchemer.com

Intended users

Alchemer describes its audience as customer-obsessed teams and highlights multi-location businesses, mission-based organizations, and teams across industries.Read 11 Oct 2026 · alchemer.com

Free plan

YesRead 21 Sep 2026 · alchemer.com

Integrations

The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems.Read 14 Oct 2026 · alchemer.com

Mobile apps

Alchemer Mobile provides in-app feedback capabilities and SDKs for iOS and Android.Read 11 Oct 2026 · alchemer.com

Security

Alchemer says data is encrypted at rest and in transit and lists SAML 2.0 SSO, MFA, and role-based access control among its security controls.Read 11 Oct 2026 · alchemer.com

Compliance

Alchemer lists SOC 2 Type II, ISO 27001, GDPR, HIPAA, CCPA and FERPA compliance or support on its security pages.Read 14 Oct 2026 · alchemer.com

Support

Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training.Read 14 Oct 2026 · alchemer.com

AI survey builder

Its AI Survey Builder turns a plain-language request into an editable survey with questions, answer options and page structure, while allowing conversational revisions.Read 14 Oct 2026 · help.alchemer.com

API access

YesRead 21 Sep 2026 · alchemer.com

API authentication

API access uses per-user API keys and secrets, and OAuth 1.0 is supported for registered applications.Read 14 Oct 2026 · apihelp.alchemer.com

API availability

The pricing page says API access is available for Business Platform accounts.Read 14 Oct 2026 · alchemer.com

Company founded

Gartner Peer Insights lists Alchemer's founding year as 2006.Read 14 Oct 2026 · gartner.com

Company headquarters and size

LinkedIn lists Louisville, Colorado headquarters and a 201–500 employee company size.Read 14 Oct 2026 · linkedin.com

Company legal name

The company identifies itself as Alchemer LLC in its website footer and support address.Read 14 Oct 2026 · alchemer.com

Custom branding

YesRead 21 Sep 2026 · alchemer.com

Digital feedback

Alchemer Digital can display in-app surveys, prompts, rating dialogs and message-center conversations based on user behavior.Read 14 Oct 2026 · alchemer.com

Documentation depth

The help center organizes hundreds of articles across Survey, Digital, Workflow, Pulse, Dashboard and Voice, including API and developer guides.Read 14 Oct 2026 · help.alchemer.com

Feedback channels

Invite channels include email, SMS, WhatsApp, Facebook Messenger and connected business systems, with native email and SMS sending.Read 14 Oct 2026 · help.alchemer.com

Limit: AI and support

A Gartner Peer Insights review headline describes limited AI features and support as reducing satisfaction despite easy survey use.Read 14 Oct 2026 · gartner.com

Limit: complexity

Review summaries mention a learning curve for complex features, occasional glitches or slowdowns, difficult data aggregation and weaker email integration.Read 14 Oct 2026 · getapp.com

Limit: pricing

GetApp reviewers report that pricing can be high for advanced features or infrequent use and mention recent price increases and limited lower-tier access.Read 14 Oct 2026 · getapp.com

Limit: Trustpilot complaints

Trustpilot reviewers repeatedly allege survey bugs, late disqualifications and unpaid survey participation; these are user allegations rather than verified findings.Read 14 Oct 2026 · uk.trustpilot.com

Limit: workflow gaps

TrustRadius reviews cite collaboration limits, clunky data downloads, weak question-upload workflows and shortcomings in question logic or available question variety.Read 14 Oct 2026 · trustradius.com

Logic branching

YesRead 21 Sep 2026 · alchemer.com

Market research

Market-research capabilities include advanced logic, MaxDiff, segmentation, conjoint analysis, TURF, crosstabs, SPSS export and other statistical reporting.Read 14 Oct 2026 · alchemer.com

Offline limitation

Offline surveys use the API to upload responses and are limited to Professional and Full Access licences; trial accounts cannot use offline mode.Read 14 Oct 2026 · help.alchemer.com

Ownership

Crunchbase lists Alchemer as acquired by Kohlberg Kravis Roberts & Co.Read 14 Oct 2026 · crunchbase.com

Plan limit

The pricing FAQ says accounts needing more than three users must upgrade to a Business Platform account and contact Sales.Read 11 Oct 2026 · alchemer.com

Praise: flexibility

TrustRadius reviewers praise the platform's capability, flexible logic, many question types, access controls and user support.Read 14 Oct 2026 · trustradius.com

Praise: reporting

Gartner reviewers highlight easy survey setup, navigation and reporting or export options.Read 14 Oct 2026 · gartner.com

Praise: usability and support

GetApp reviewers repeatedly describe the interface as intuitive, survey creation as flexible and support and training as responsive.Read 14 Oct 2026 · getapp.com

Public API

REST API v5 exposes account, team, user, contact, survey, question and response objects, with GET, PUT, POST and DELETE operations.Read 14 Oct 2026 · apihelp.alchemer.com

Rating on G2

4.5 out of 5 from 199 reviewsRead 14 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.4 out of 5 from 89 ratingsRead 14 Oct 2026 · gartner.com

Rating on GetApp

4.5 out of 5 from 393 reviewsRead 14 Oct 2026 · getapp.com

Rating on Trustpilot

1.8 out of 5 from 18 reviews, calculated from the displayed star distributionRead 14 Oct 2026 · uk.trustpilot.com

Rating on TrustRadius

9.3 out of 10 from 68 reviewsRead 14 Oct 2026 · trustradius.com

Release news

September 2026 release notes mention a neutral default survey title and skipping blank rows in file exports.Read 14 Oct 2026 · help.alchemer.com

Reporting

Help documentation covers standard reports, crosstabs, comparison, fall-off, profile and TURF reports plus Excel, CSV and SPSS exports.Read 14 Oct 2026 · help.alchemer.com

Respondent panel

YesRead 21 Sep 2026 · alchemer.com

Response analytics

YesRead 21 Sep 2026 · alchemer.com

SDK licence

The public Android, iOS and React Native SDK repositories display the BSD-3-Clause licence.Read 14 Oct 2026 · github.com

SDKs

Alchemer's public GitHub organization lists Android and iOS SDKs plus React Native and Flutter SDK repositories.Read 14 Oct 2026 · github.com

Security controls

Official security material describes encryption at rest and in transit, regional data isolation, SAML SSO, MFA, RBAC, AWS architecture and customer-managed retention.Read 14 Oct 2026 · alchemer.com

Self-hosting

The product is presented as an Alchemer-hosted cloud service with regional application data centers; the reviewed pages provide no self-hosting package.Read 14 Oct 2026 · help.alchemer.com

Survey builder

The survey product provides drag-and-drop creation, advanced logic and branching, more than 40 question types and mobile-optimized surveys.Read 14 Oct 2026 · alchemer.com

Survey distribution

The Survey page lists email, SMS, QR codes, shared links, polls, and video responses as ways to gather feedback.Read 11 Oct 2026 · alchemer.com

Survey features

The Survey page lists advanced customization, logic and branching, 43 question types, multichannel deployment, instant reporting, and segmentation.Read 11 Oct 2026 · alchemer.com

Survey use

Alchemer Survey is presented for one-time surveys, market studies, and ongoing feedback programs, for organizations of all sizes.Read 11 Oct 2026 · alchemer.com

System requirements

The application requires a modern browser with TLS 1.2 or later, cookies and JavaScript; Chrome, Firefox and Edge are recommended.Read 14 Oct 2026 · help.alchemer.com

Trial limits

The free trial lasts 7 days, requires no credit card up front, includes Professional License features, and allows unlimited surveys with up to 100,000 responses.Read 11 Oct 2026 · alchemer.com

Plans and prices

Every Alchemer plan and price →

Where Specifiction places it

• Survey Software#2 of 1319.4
• Market Research Software#1 of 599.4
• Marketing Research Software#1 of 589.4
• Survey API Software#1 of 319.4
• AI Survey Generators#1 of 299.4
• Voice of Customer Software#1 of 299.4
• AI Sentiment Analysis Software#1 of 209.3