Alchemer vs SurveyLab
Alchemer
alchemer.com
SurveyLab
surveylab.comSide by side
| Figure | Alchemer | SurveyLab |
|---|---|---|
| Price from | $26.25/mo | $40.83/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 15 | 11 |
| Spec score · Survey Software | 9.4 (#2) | 9.3 (#5) |
| Spec score · Market Research Software | 9.4 (#1) | 8.6 (#5) |
| Spec score · Marketing Research Software | 9.4 (#1) | 8.7 (#4) |
| Spec score · Survey API Software | 9.4 (#1) | 8.8 (#7) |
| Spec score · AI Survey Generators | 9.4 (#1) | 8.7 (#4) |
| Response analytics | Yes | Yes |
| API access | Yes | Yes |
| Respondent panel | Yes | Yes |
| Compliance | Alchemer lists SOC 2 Type II, ISO 27001, GDPR, HIPAA, CCPA and FERPA compliance or support on its security pages. | SurveyLab states that it is GDPR compliant, stores customer data on EU servers, follows OWASP guidance and is ISO 27001 certified. |
| Custom branding | Yes | Yes |
| Free plan | Yes | Yes |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Listed integrations include Zapier, Salesforce, Zendesk, Slack, Intercom, LiveChat, Google Analytics, Google Drive, Synerise, Cint and Dynata. |
| Limit: pricing | GetApp reviewers report that pricing can be high for advanced features or infrequent use and mention recent price increases and limited lower-tier access. | Reviewers report that pricing can be high for small teams and that advanced capabilities require higher tiers. |
| Logic branching | Yes | Yes |
| Rating on G2 | 4.5 out of 5 from 199 reviews | 4.5 out of 5 from 147 reviews |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 89 ratings | 4.8 out of 5 from 5 reviews |
| Rating on GetApp | 4.5 out of 5 from 393 reviews | 4.9 out of 5 from 62 reviews |
| Rating on Trustpilot | 1.8 out of 5 from 18 reviews, calculated from the displayed star distribution | 3.9 out of 5 from 3 reviews |
| Reporting | Help documentation covers standard reports, crosstabs, comparison, fall-off, profile and TURF reports plus Excel, CSV and SPSS exports. | SurveyLab produces real-time graphical reports with filters, trends, dashboards, cross-tabs and segment comparisons. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
SurveyLab
- FreeFree
- Starter$49 a month
- Starter$490 a year
- Advanced$99 a month
- Advanced$990 a year
- Professional$249 a month
- Professional$2,490 a year
- Starter$49 a month
- Advanced$99 a month
- Professional$249 a month
In their own words
SurveyLab
SurveyLab is a survey platform from a company headquartered in Warsaw, Poland. It offers logic branching, custom branding, response analytics, API access, a respondent panel and a Survey API. The pricing model is freemium, with a free plan and a 14-day trial. Free costs nothing and allows 50 responses total. Starter costs $49 a month, billed monthly, for 1,000 responses per month. Advanced costs $99 a month, billed monthly, for 2,500 responses per month. Professional costs $249 a month, billed monthly, and includes 10,000 responses and 3 users. Enterprise includes unlimited responses and 5+ users, but no price is listed. The stated response limit is 1,000 responses per month, matching Starter’s allowance. The listed platform is API, so buyers should account for how API access fits their survey workflow and plan selection.