Fynzo Survey vs Retently
Fynzo Survey
fynzo.com
Retently
retently.comSide by side
| Figure | Fynzo Survey | Retently |
|---|---|---|
| Price from | $1.58/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 10 | 3 |
| Spec score · Net Promoter Score Software | 9.2 (#1) | 8.5 (#5) |
| Headquarters | 13A, Pratap Nagar, Mayur Vihar Phase-1, New Delhi, India | Chisinau, Moldova, and Austin, Texas, United States |
| Integrations | Official pages list Zapier, Google Sheets, Google Analytics, Slack, Facebook Pixel, Mailchimp, Twilio, Pabbly Connect and Google Tag Manager integrations. | Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews. | 4.9 out of 5 from 31 reviews. |
| Rating on G2 | 4.4 out of 5 from 4 reviews. | 4.7 out of 5 from 30 reviews. |
| Rating on GetApp | 0.0 out of 5 from 0 reviews. | 4.9 out of 5 from 31 reviews. |
| Rating on Software Advice | No rating from 0 reviews; the listing says users should be the first to review Fynzo Survey. | 4.9 out of 5 from 31 reviews. |
| Security | Fynzo says it provides end-to-end security and privacy aligned with GDPR and other privacy policies. | Retently says data in transit uses HTTPS, data at rest is encrypted, and production access is restricted with MFA, VPN access and IP whitelisting. |
| Support | Fynzo advertises 24/7 support, while directory listings describe email, help desk, phone, chat, knowledge-base and live-representative support. | Every plan includes a help center and email support; Pro adds live chat, while Enterprise adds onboarding, Zoom support and a named customer-success manager. |
| What it does | Fynzo NPS Software creates Net Promoter Score surveys, collects responses, analyzes scores and provides customer-insight workflows. | Retently is a SaaS customer-feedback platform for measuring NPS, CSAT and CES and acting on the results. |
Plans
Fynzo Survey
- FreeFree
- Pro Monthly$19 a month
- Pro Yearly$190 a year
- Starter$24 a month
- Standard$45 a month
- Premium$95 a month
- Starter$19 a year
- Standard$32 a year
- Premium$79 a year
- CustomPriced on request
Retently
- Ecommerce Basic$99 a month
- Ecommerce Pro$299 a month
- EnterprisePriced on request
In their own words
Fynzo Survey
Fynzo Survey is an NPS survey tool for creating surveys, collecting customer responses, and analyzing scores. Surveys can go out by email, SMS, social media, or website embed. Question formats include NPS, Likert, smiley, and star ratings, with jump logic, piping, and custom variables for shaping the survey. Reports include cross-tabulation and trends, can be emailed on a schedule, and can be downloaded as Excel, CSV, SPSS, or PDF files. Listed connections include Zapier, Google Sheets, Google Analytics, Slack, and MailChimp. The Android and iOS app can create and share surveys, view and download results, and save edits or answers offline for upload later. The Free plan is free and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. The free trial offers 100 responses for 14 days, with no credit card required. Paid plans start at $19/mo; the Pro Monthly plan is $19 a month.
Retently
Retently collects customer feedback and measures NPS, CSAT and CES across multiple survey channels. Surveys can be sent by email, SMS or link, shown in a web app, embedded on a page, displayed through a feedback button or run at a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Described AI features classify feedback, analyze topics and provide an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Event triggers can launch surveys, and alerts or feedback can be sent to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. REST API, webhooks and an MCP server support survey and feedback workflows. Ecommerce Basic is $99 a month; Ecommerce Pro is $299 a month. Both are monthly plans, and a 14-day trial is available without a free plan.