- 1Runs onWeb
- 2CostsFree plan · paid from $9/mo
- 3NPS survey typesboth
- 4Survey channelsmultichannel
- 5Response limit1,000 responses/mo
- 6Respondent segmentationadvanced
- 7Follow-up workflowsYes
Overview
Mapster is a web-based product feedback survey platform for creating surveys on websites or inside products, sharing them by link, embed, or widget, and analyzing responses. Its widget can connect responses to a user ID and attributes such as plan, role, or region for segmentation. Templates score NPS, CSAT, CES, and PMF surveys, including the Sean Ellis 40% PMF benchmark. Conditional logic sends respondents to different questions according to their answers. Zapier can connect responses to Slack, Google Sheets, WhatsApp, email, Notion, Airtable, HubSpot, and more than 6,000 apps. Mapster can also send new responses to Slack channels or direct messages in real time. The Free plan is free and includes unlimited surveys with 50 responses per month. Starter costs 19.00 USD per month for 1,000 responses; Growth costs 29.00 USD per month for 3,000 responses; Pro costs 49.00 USD per month with unlimited responses subject to fair use. When a plan reaches its monthly response limit, surveys pause collecting new responses until the cycle resets or the account upgrades.
Who it is for
Mapster is designed for SaaS founders, solo or lean product managers, and early-stage product teams under 20 people. It is not intended for enterprise teams needing multi-tenant controls, SSO, audit logs, or a dedicated account manager.
What is good
- Surveys can be shared by link, embed, or widget.
- Templates score NPS, CSAT, CES, and PMF surveys.
- Branching routes respondents based on their answers.
- Zapier connects responses to more than 6,000 apps.
What to know first
- Free plan is limited to 50 responses per month.
- Surveys pause collecting responses at the plan limit.
- Not intended for enterprise controls such as SSO or audit logs.
Verdict
Mapster offers survey distribution, scoring, branching, and integrations for smaller product teams. Check monthly response limits and enterprise requirements before choosing a plan.
Mapster plans and pricing
All plansCompared on net promoter score software
- Free plan
- Yesmapster.io
- Paid from
- $19/momapster.io
- NPS survey types
- bothmapster.io
- Survey channels
- multichannelmapster.io
- Response limit
- 1,000 responses/momapster.io
- Respondent segmentation
- advancedmapster.io
- Follow-up workflows
- Yesmapster.io
Facts
- What it does
- Mapster is a product feedback survey platform for creating surveys on websites or inside products, sharing them by link, embed, or widget, and analyzing responses.mapster.io · 2 Oct 2026
- User-linked responses
- The widget can attach each response to a user's ID, plan, role, region, or other custom attributes for segmentation.mapster.io · 2 Oct 2026
- Survey scoring
- Built-in templates automatically score NPS, CSAT, CES, and PMF surveys, including the Sean Ellis 40% PMF benchmark.mapster.io · 2 Oct 2026
- Conditional logic
- Mapster supports branching surveys that route respondents to different questions based on their answers.mapster.io · 2 Oct 2026
- Integrations
- Zapier connects Mapster responses to Slack, Google Sheets, WhatsApp, email, Notion, Airtable, HubSpot, and more than 6,000 apps.mapster.io · 2 Oct 2026
- Slack alerts
- Mapster can send new survey responses to Slack channels or direct messages in real time.mapster.io · 2 Oct 2026
- Security encryption
- Traffic is encrypted with HTTPS using TLS 1.2 or higher, and database data is encrypted at rest with AES-256.mapster.io · 2 Oct 2026
- Infrastructure
- Mapster runs on SOC 2 Type II certified infrastructure from Vercel, Supabase, Stripe, and Clerk, with DDoS protection and automatic HTTPS.mapster.io · 2 Oct 2026
- Authentication
- Clerk handles authentication and supports social sign-in and multi-factor authentication; Mapster does not store passwords.mapster.io · 2 Oct 2026
- Privacy and compliance
- Mapster is operated by a New Zealand company and is subject to the New Zealand Privacy Act 2020 and, where applicable, GDPR and other privacy laws.mapster.io · 2 Oct 2026
- Support
- Plans include email and chat support, and Mapster lists [email protected] for direct help.mapster.io · 2 Oct 2026
- Target users
- Mapster is designed for SaaS founders, solo or lean product managers, and early-stage product teams under 20 people.mapster.io · 2 Oct 2026
- Enterprise limits
- Mapster says it is not intended for enterprise teams needing multi-tenant access controls, SSO, audit logs, or a dedicated account manager.mapster.io · 2 Oct 2026
- Free-plan limit
- When a plan reaches its monthly response limit, surveys pause collecting new responses until the cycle resets or the account upgrades.mapster.io · 2 Oct 2026
Company
- Headquarters
- New Zealandmapster.io · 28 Sept 2026
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Sources
- mapster.io/terms· checked 2 Oct 2026
- mapster.io/why-mapster· checked 2 Oct 2026
- mapster.io/docs· checked 2 Oct 2026
- mapster.io/docs/zapier-integration· checked 2 Oct 2026
- mapster.io/docs/security· checked 2 Oct 2026
- mapster.io/privacy· checked 2 Oct 2026
- mapster.io/contact· checked 2 Oct 2026
- mapster.io/pricing· checked 2 Oct 2026
- mapster.io· checked 28 Sept 2026