Customer Thermometer vs Fynzo Survey
Customer Thermometer
customerthermometer.comFynzo Survey
fynzo.comSide by side
| Figure | Customer Thermometer | Fynzo Survey |
|---|---|---|
| Price from | $9/mo | $1.58/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 8 | 10 |
| Spec score · Net Promoter Score Software | 8.5 (#3) | 9.2 (#1) |
| Spec score · Survey Software | 7.9 (#59) | 8.7 (#13) |
| Free plan | No | Yes |
| Headquarters | Brighton, United Kingdom | 13A, Pratap Nagar, Mayur Vihar Phase-1, New Delhi, India |
| Integrations | Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. | Official pages list Zapier, Google Sheets, Google Analytics, Slack, Facebook Pixel, Mailchimp, Twilio, Pabbly Connect and Google Tag Manager integrations. |
| Reporting | All plans include full reporting functionality, and plans with 200 or more responses include NPS reporting and Personalized Ribbon reporting. | Reports include graphical analysis, cross-tabulation, trend reporting and scheduled email delivery. |
| Security | The maker says network communication is secured with TLS 1.2 and 1.3, and survey data is stored in Microsoft Azure managed databases in the UK. | Fynzo says it provides end-to-end security and privacy aligned with GDPR and other privacy policies. |
| Paid from | 9 | 19 |
| Support | The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes. | Fynzo advertises 24/7 support, while directory listings describe email, help desk, phone, chat, knowledge-base and live-representative support. |
Plans
Customer Thermometer
- At the Beach$9 a month
- Jumper$49 a month
- Flyer$99 a month
- Mach 1$159 a month
- Mach 2$259 a month
- Mach 3$400 a month
- Mach 4$700 a month
- EnterprisePriced on request
Fynzo Survey
- FreeFree
- Pro Monthly$19 a month
- Pro Yearly$190 a year
- Starter$24 a month
- Standard$45 a month
- Premium$95 a month
- Starter$19 a year
- Standard$32 a year
- Premium$79 a year
- CustomPriced on request
In their own words
Customer Thermometer
Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. Recipients can rate a service and comment directly from an email or ticket. All plans include reporting and email alerts for responses and comments; plans with at least 200 responses also include NPS and Personalized Ribbon reporting. Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. Data can be exported as a CSV or automatically through the API or webhooks. The maker says network communications use TLS 1.2 and 1.3 and survey data is stored in Microsoft Azure managed databases in the UK. It states that the service is GDPR and CCPA compliant, but does not claim HIPAA compliance. The maker offers 10 free surveys without requiring a credit card, alongside a free trial. Monthly plans include At the Beach for $9 a month with zero responses and Jumper for $49 a month with 200 responses and unlimited users or agents. Unused responses roll over, but an account can hold no more than twice its monthly response allowance at once. Customer Thermometer is available on web and iOS, with API access listed.
Fynzo Survey
Fynzo Survey is an NPS survey tool for creating surveys, collecting customer responses, and analyzing scores. Surveys can go out by email, SMS, social media, or website embed. Question formats include NPS, Likert, smiley, and star ratings, with jump logic, piping, and custom variables for shaping the survey. Reports include cross-tabulation and trends, can be emailed on a schedule, and can be downloaded as Excel, CSV, SPSS, or PDF files. Listed connections include Zapier, Google Sheets, Google Analytics, Slack, and MailChimp. The Android and iOS app can create and share surveys, view and download results, and save edits or answers offline for upload later. The Free plan is free and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. The free trial offers 100 responses for 14 days, with no credit card required. Paid plans start at $19/mo; the Pro Monthly plan is $19 a month.