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Thermostat

thermostat.io

From $49/mo Free plan WebAPI
Visit thermostat.io
Spec score 7.7 #12 of 22 in Net Promoter Score Software

What it is

Thermostat is Net Promoter System survey software built around one-question surveys with an optional feedback box. Surveys can be sent by email, displayed as embedded popups, shared through links, or administered through the API. Reporting provides filters, comparisons, and customer satisfaction views tailored to the Net Promoter System. Custom fields for text, numbers, dates, and lists can be used to segment scores. Users can filter, star, and respond to feedback, and surveys may collect responses anonymously. The service can email score and feedback updates daily or weekly. Direct campaign integrations listed include Stripe, Mailchimp, ConvertKit, and Drip; it also describes connections through Zapier. Survey emails, pages, and popups can be branded with logos and colors. The free plan allows one user, one survey, 200 surveys administered per month, and four months of response history. Pro costs $49 a month and includes one user, five surveys, 2,000 surveys per month, and forever response history. The product is available on web and through its API.

Spec sheet

Product
Thermostat provides NPS survey software using one-question surveys with an optional feedback box.Read 3 Oct 2026 · thermostat.io
API
The API can send surveys and access survey results programmatically.Read 3 Oct 2026 · thermostat.io
Integrations
Direct campaign integrations listed are Stripe, Mailchimp, ConvertKit, and Drip; the page also describes Zapier connections.Read 3 Oct 2026 · thermostat.io
Support
The pricing table lists email support for all plans, priority email support for paid plans, and phone support for Enterprise.Read 3 Oct 2026 · thermostat.io
Branding
Survey emails, pages, and embedded popups can be customized with branding options including logos and colors.Read 3 Oct 2026 · thermostat.io
Email updates
Thermostat can email survey score and feedback updates daily or weekly.Read 3 Oct 2026 · thermostat.io
Feedback
Users can filter, star, and respond to customer feedback, and surveys can collect feedback anonymously.Read 3 Oct 2026 · thermostat.io
Free trial
The pricing FAQ says there is no free software trial and suggests starting with the free plan.Read 3 Oct 2026 · thermostat.io
Large plans
The pricing FAQ says plans are available up to 80,000 surveys per month and invites customers needing more to contact the company.Read 3 Oct 2026 · thermostat.io
Operator
Thermostat's Terms of Service identify Tighten Co as the operator of the service.Read 3 Oct 2026 · thermostat.io
Refund
The pricing page offers a 30-day money-back guarantee for purchases.Read 3 Oct 2026 · thermostat.io
Reporting
Reporting includes filters, comparisons, and customer satisfaction views tailored to the Net Promoter System.Read 3 Oct 2026 · thermostat.io
Segmentation
Custom fields support text, numbers, dates, and lists, and can be used to segment scores.Read 3 Oct 2026 · thermostat.io
Survey delivery
Surveys can be administered by email, embedded popup, shareable link, and API.Read 3 Oct 2026 · thermostat.io

Plans and prices

Free Free free forever 1 user · 1 survey · 200 surveys administered/month · 4 months response history Read 3 Oct 2026 · thermostat.io
Pro $49 a month $49 /mo billed monthly 1 user · 5 surveys · 2,000 surveys administered/month · forever response history Read 3 Oct 2026 · thermostat.io
Premium $99 a month $99 /mo billed monthly 5 users · 20 surveys · 5,000 surveys administered/month · forever response history Read 3 Oct 2026 · thermostat.io
Enterprise $199 a month $199 /mo billed monthly 25 users · 50 surveys · 10,000 surveys administered/month · forever response history Read 3 Oct 2026 · thermostat.io

Every Thermostat plan and price →

Strong points and limits

Strong points

  • Surveys work by email, popup, link, or API
  • Custom fields support score segmentation
  • Feedback can be filtered, starred, and answered
  • Free plan includes 200 surveys per month

Limits

  • Free plan is limited to one user and one survey
  • Free response history lasts four months
  • Pro costs $49 a month
  • Phone support is listed for Enterprise

Who it suits

It suits teams collecting NPS feedback across email, popups, links, or API, especially those needing score segmentation and follow-up on responses. The plan limits matter for teams needing more than one survey on Free or more than 2,000 monthly surveys on Pro.

Verdict

Thermostat pairs multi-channel NPS surveys with segmentation, reporting, and feedback follow-up. The free plan is small, while Pro raises the monthly allowance to 2,000 surveys for $49 a month.

Where Specifiction places it

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