Tech riderRev. 8 Oct 2026
IntouchSurvey
- 1Runs onWeb
- 2CostsNot stated by the maker
- 3Survey channelsmultichannel
- 4Respondent segmentationadvanced
- 5Follow-up workflowsYes
- 6CRM integrationsYes
5 lines stated Written from the maker's own pages: intouchinsight.com
Overview
IntouchSurvey is ranked #17 of 22 in net promoter score software on Specifiction. It runs on Web.
IntouchSurvey plans and pricing
All plansIntouchSurvey® Not published Personalized demo and quote; pricing not published intouchinsight.com · 8 Oct 2026
Compared on net promoter score software
- Survey channels
- multichannelintouchinsight.com
- Respondent segmentation
- advancedintouchinsight.com
- Follow-up workflows
- Yesintouchinsight.com
- CRM integrations
- Yesintouchinsight.com
Facts
- Purpose
- IntouchSurvey is a survey platform for capturing customer feedback across the customer journey and informing business decisions.intouchinsight.com · 8 Oct 2026
- Audience
- The company describes IntouchSurvey as suited to multi-location businesses and enterprises seeking centralized customer insights.intouchinsight.com · 8 Oct 2026
- Survey creation
- Users can build surveys with a drag-and-drop editor and ready-to-use templates, and add skip logic, question scoring, and weighting.intouchinsight.com · 8 Oct 2026
- Distribution
- Surveys can be distributed through SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs.intouchinsight.com · 8 Oct 2026
- Survey types
- The feature page lists CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms as use cases.intouchinsight.com · 8 Oct 2026
- Analysis
- The platform offers customizable dashboards and reports, location-based reporting, filters, sentiment analysis, and predictive analytics.intouchinsight.com · 8 Oct 2026
- Automation
- Rules, triggers, and custom workflows can automate actions based on survey insights, and Action Campaigns help teams align activities with outcomes.intouchinsight.com · 8 Oct 2026
- Contact management
- Users can create contact lists, track response and contact history, and import contacts via CSV for targeted outreach.intouchinsight.com · 8 Oct 2026
- Integrations
- The maker describes two-way integrations, flexible file formats, secure file transfers, and event-based triggers; it also offers out-of-the-box connectors and webhooks for systems that accept them.intouchinsight.com · 8 Oct 2026
- Security
- The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance.intouchinsight.com · 8 Oct 2026
- Support
- The maker states that it provides 24/7 monitoring, emergency escalation for system outages except production configuration, an after-hours chatbot, and online support documentation.intouchinsight.com · 8 Oct 2026
- Pricing and access
- The survey pages invite prospective customers to book a personalized demo and do not publish an IntouchSurvey price or trial offer.intouchinsight.com · 8 Oct 2026
Company
- Founded
- 1992intouchinsight.com · 28 Sept 2026
- Headquarters
- Ottawa, Ontario, Canadaintouchinsight.com · 28 Sept 2026
Best IntouchSurvey alternatives
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Where it ranks on Specifiction
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Sources
- intouchinsight.com/what-we-do/cx-platform/survey-tool/· checked 8 Oct 2026
- intouchinsight.com/what-we-do/cx-platform/survey-tool-feat· checked 8 Oct 2026
- intouchinsight.com/what-we-do/cx-platform/data-integration· checked 8 Oct 2026
- intouchinsight.com· checked 28 Sept 2026