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SPECIFICTION
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IntouchSurvey

intouchinsight.com

Web
Visit intouchinsight.com
Spec score 7.2 #17 of 22 in Net Promoter Score Software

What it is

IntouchSurvey is a web survey platform for collecting customer feedback across the customer journey and informing business decisions. It is designed for multi-location businesses and enterprises that want centralized customer insights. A drag-and-drop editor and templates support surveys with skip logic, question scoring, and weighting. Distribution channels include SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs. Listed uses include CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms. Dashboards and reports can be customized with location-based reporting, filters, sentiment analysis, and predictive analytics. Rules, triggers, and custom workflows automate actions from survey insights, while Action Campaigns align activities with outcomes. Teams can manage contact lists, response and contact history, and CSV imports. The maker describes two-way integrations, secure file transfers, connectors, and webhooks. Security features include single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. Pricing and trial terms are not published.

Spec sheet

Purpose
IntouchSurvey is a survey platform for capturing customer feedback across the customer journey and informing business decisions.Read 8 Oct 2026 · intouchinsight.com
Audience
The company describes IntouchSurvey as suited to multi-location businesses and enterprises seeking centralized customer insights.Read 8 Oct 2026 · intouchinsight.com
Integrations
The maker describes two-way integrations, flexible file formats, secure file transfers, and event-based triggers; it also offers out-of-the-box connectors and webhooks for systems that accept them.Read 8 Oct 2026 · intouchinsight.com
Security
The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance.Read 8 Oct 2026 · intouchinsight.com
Support
The maker states that it provides 24/7 monitoring, emergency escalation for system outages except production configuration, an after-hours chatbot, and online support documentation.Read 8 Oct 2026 · intouchinsight.com
Headquarters
Ottawa, Ontario, CanadaRead 28 Sep 2026 · intouchinsight.com
Founded
1992Read 28 Sep 2026 · intouchinsight.com
Analysis
The platform offers customizable dashboards and reports, location-based reporting, filters, sentiment analysis, and predictive analytics.Read 8 Oct 2026 · intouchinsight.com
Automation
Rules, triggers, and custom workflows can automate actions based on survey insights, and Action Campaigns help teams align activities with outcomes.Read 8 Oct 2026 · intouchinsight.com
Contact management
Users can create contact lists, track response and contact history, and import contacts via CSV for targeted outreach.Read 8 Oct 2026 · intouchinsight.com
Distribution
Surveys can be distributed through SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs.Read 8 Oct 2026 · intouchinsight.com
Pricing and access
The survey pages invite prospective customers to book a personalized demo and do not publish an IntouchSurvey price or trial offer.Read 8 Oct 2026 · intouchinsight.com
Survey creation
Users can build surveys with a drag-and-drop editor and ready-to-use templates, and add skip logic, question scoring, and weighting.Read 8 Oct 2026 · intouchinsight.com
Survey types
The feature page lists CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms as use cases.Read 8 Oct 2026 · intouchinsight.com

Plans and prices

IntouchSurvey® Priced on request Personalized demo and quote; pricing not published Read 8 Oct 2026 · intouchinsight.com

Every IntouchSurvey plan and price →

Strong points and limits

Strong points

  • Multichannel survey distribution
  • Drag-and-drop editor with templates and logic
  • Location reporting, sentiment, and predictive analytics
  • Automated rules, triggers, and Action Campaigns
  • SSO, MFA, encryption, and SOC 2 compliance

Limits

  • Pricing is available only on request
  • No trial offer is published
  • Web is the listed platform

Who it suits

IntouchSurvey suits multi-location businesses and enterprises that need centralized, segmented feedback collection and follow-up workflows.

Verdict

IntouchSurvey combines flexible survey creation with centralized analysis, segmentation, and automated follow-up. Its security and integration options support organizations coordinating feedback across locations.

Where Specifiction places it

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