Surveyxact NPS

Spec sheet

Purpose

Surveyxact NPS measures customer loyalty and willingness to recommend, and is designed to connect feedback with follow-up and improvement.Read 8 Oct 2026 · surveyxact.com

Intended users

Surveyxact describes NPS as serving B2B and B2C companies and organisations.Read 8 Oct 2026 · surveyxact.com

Audience

Surveyxact describes its NPS offering as serving B2B, B2C, and public organisations across Europe.Read 7 Oct 2026 · surveyxact.com

Integrations

The NPS page names HubSpot, Dynamics, and Power BI as examples of systems that can receive NPS scores.Read 8 Oct 2026 · surveyxact.com

Security

Surveyxact states that it is ISO 27001-certified, GDPR-compliant, and processes data within the EU.Read 8 Oct 2026 · surveyxact.com

Compliance

The compliance page describes support for GDPR processes, WCAG 2.1 AA, encrypted communication, detailed logging, redundant operations, penetration tests, and physical security.Read 7 Oct 2026 · surveyxact.com

Support

Surveyxact says customers can reach platform experts by phone or email and provides a help center with support articles.Read 8 Oct 2026 · surveyxact.com

Founded

2002Read 28 Sep 2026 · surveyxact.com

Alerts and follow-up

The NPS page describes threshold-based alerts, closed-loop follow-up workflows, and dashboards for tracking results.Read 8 Oct 2026 · surveyxact.com

Automated surveys

Surveys can be sent automatically at selected moments, with adaptive logic and the organisation’s own sender domain.Read 8 Oct 2026 · surveyxact.com

Company history

Surveyxact says it launched in 2002 and is part of Ramboll.Read 8 Oct 2026 · surveyxact.com

Data handling

Surveyxact says its platform is developed and operated in Europe and that survey data stays within the EU jurisdiction.Read 7 Oct 2026 · surveyxact.com

Data location

Surveyxact says its platform is developed and operated in Europe and that customer data stays within the EU.Read 8 Oct 2026 · surveyxact.com

Methodology

The NPS page says methodology from Ramboll consultants is included and roles, alerts, workflows, and dashboards are preconfigured.Read 7 Oct 2026 · surveyxact.com

NPS program

Surveyxact offers an NPS program that connects measurement, insight, follow-up, and improvement in one cycle.Read 7 Oct 2026 · surveyxact.com

NPS types

Surveyxact supports relational and transactional NPS as part of one integrated program.Read 7 Oct 2026 · surveyxact.com

Pricing

The NPS page invites visitors to book a free demo and does not state a subscription price.Read 8 Oct 2026 · surveyxact.com

Reports

Surveyxact offers customer reports populated automatically and a ready-made benchmark report template.Read 7 Oct 2026 · surveyxact.com

REST API

A Surveyxact customer story describes REST API automation for survey invitations, automatic NPS calculation, and advisor- and branch-level reporting.Read 7 Oct 2026 · surveyxact.com

Scoring

NPS is calculated as the percentage of Promoters minus the percentage of Detractors, on a scale from -100 to +100.Read 7 Oct 2026 · surveyxact.com

Survey types

Surveyxact supports relational NPS and transactional NPS in one programme.Read 8 Oct 2026 · surveyxact.com

Templates and methodology

The NPS programme includes a ready-made template, methodology, and preconfigured survey logic.Read 8 Oct 2026 · surveyxact.com

Where Specifiction places it

• Survey And Feedback Software#21 of 246.9
• Net Promoter Score Software#21 of 227.0