Checkbox Voice of Customer vs Surveyxact NPS
Checkbox Voice of Customer
checkbox.comSurveyxact NPS
surveyxact.comSide by side
| Figure | Checkbox Voice of Customer | Surveyxact NPS |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Survey And Feedback Software | 9.3 (#1) | 6.9 (#21) |
| Compliance | Checkbox states that its controls support requirements such as HIPAA and provides GDPR guidance describing controller and processor responsibilities. | The compliance page describes support for GDPR processes, WCAG 2.1 AA, encrypted communication, detailed logging, redundant operations, penetration tests, and physical security. |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The NPS page names HubSpot, Dynamics, and Power BI as examples of systems that can receive NPS scores. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | Surveyxact NPS measures customer loyalty and willingness to recommend, and is designed to connect feedback with follow-up and improvement. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | Surveyxact says customers can reach platform experts by phone or email and provides a help center with support articles. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
Surveyxact NPS
Surveyxact NPS has no write-up on Specifiction yet; its figures are above.