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SPECIFICTION
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Listen360

listen360.com

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Spec score 6.8 #10 of 17 in Customer Advocacy Software

What it is

Listen360 is a web-based customer experience management platform for multi-location brands, franchises, and private equity-backed businesses. It collects customer feedback and uses NPS to measure loyalty and satisfaction. Its AI analytics turn feedback into actions and identify growth drivers. Review management includes strategic review requests, fake-review integrity checks, and market analysis; social media tools and business listings features address visibility and SEO. The platform is tailored to larger organizations in home services, fitness, wellness, and children’s services. Named integrations include ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz. Listen360 describes onboarding with step-by-step guidance, tailored training, and ongoing assistance. It does not currently offer a mobile app, though some tools can be accessed on a device while away from a computer. The maker is Listen360, founded in 2008 and headquartered in Denver, Colorado, at EverCommerce’s corporate headquarters. Pricing is by request, per location or by request volume.

Spec sheet

What it does
Listen360 is a customer experience management platform that turns customer feedback into actionable intelligence for multi-location brands, franchises, and private equity-backed businesses.Read 7 Oct 2026 · listen360.com
Integrations
The integrations page names ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz.Read 7 Oct 2026 · listen360.com
Support
Listen360 describes onboarding with step-by-step guidance, custom-tailored training, and ongoing assistance.Read 7 Oct 2026 · listen360.com
Headquarters
The privacy policy lists Listen360, Inc. at 3601 Walnut St., Suite 400, Denver, Colorado 80205.Read 7 Oct 2026 · listen360.com
Founded
Listen360 says it was founded in 2008 as an NPS-based feedback platform for multi-location brands.Read 7 Oct 2026 · listen360.com
Analytics
Its AI analytics convert feedback into clear actions and identify growth drivers.Read 7 Oct 2026 · listen360.com
Feedback
The platform collects customer feedback and uses NPS to measure customer loyalty and satisfaction.Read 7 Oct 2026 · listen360.com
Mobile app
Listen360 says it does not currently offer a mobile app, though some tools can be accessed on a device while on the go.Read 7 Oct 2026 · listen360.com
Other capabilities
The platform includes social media tools and business listings features for visibility and SEO.Read 7 Oct 2026 · listen360.com
Privacy framework
Listen360 states that it complies with the EU-U.S. Data Privacy Framework and its UK extension.Read 7 Oct 2026 · listen360.com
Privacy roles
Listen360 says it acts as a data processor for consumer feedback collected on behalf of clients and as a data controller for client users.Read 7 Oct 2026 · listen360.com
Reputation
Listen360 offers review management, including strategic review requests, fake-review integrity checks, and market analysis.Read 7 Oct 2026 · listen360.com
Target users
Listen360 says it is tailored for large, multi-location businesses and supports home services, fitness, wellness, and children’s services.Read 7 Oct 2026 · listen360.com

Plans and prices

Custom pricing Priced on request Priced per location or by request volume; pricing not published publicly Read 7 Oct 2026 · listen360.com

Every Listen360 plan and price →

Strong points and limits

Strong points

  • Uses NPS to measure loyalty and satisfaction.
  • AI analytics identify growth drivers.
  • Includes review management and market analysis.
  • Lists integrations across several service sectors.
  • Onboarding includes training and ongoing assistance.

Limits

  • No mobile app is currently offered.
  • Pricing is available by request.
  • Pricing may be per location or by request volume.

Who it suits

It is aimed at larger, multi-location businesses, including franchises and private equity-backed companies. Its stated sectors include home services, fitness, wellness, and children’s services.

Verdict

Listen360 brings feedback measurement, analytics, reputation tools, and business listings together for larger organizations. Buyers need to request pricing, and there is no dedicated mobile app.

Where Specifiction places it

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