Higher Logic Customer Advocacy vs Listen360
Higher Logic Customer Advocacy
higherlogic.comListen360
listen360.comSide by side
| Figure | Higher Logic Customer Advocacy | Listen360 |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Customer Advocacy Software | 8.2 (#3) | 6.8 (#10) |
| Founded | Higher Logic was founded in 2007 by Rob Wenger and Andy Steggles. | Listen360 says it was founded in 2008 as an NPS-based feedback platform for multi-location brands. |
| Headquarters | Arlington, Virginia, United States | The privacy policy lists Listen360, Inc. at 3601 Walnut St., Suite 400, Denver, Colorado 80205. |
| What it does | Higher Logic positions Customer Advocacy Software as a community platform that identifies, empowers and engages brand supporters for B2B and B2C marketing. | Listen360 is a customer experience management platform that turns customer feedback into actionable intelligence for multi-location brands, franchises, and private equity-backed businesses. |
Plans
Higher Logic Customer Advocacy
- CorporatePriced on request
- EnterprisePriced on request
- Enterprise PlusPriced on request
- Higher Logic Customer Advocacy SoftwarePriced on request
In their own words
Higher Logic Customer Advocacy
Higher Logic Customer Advocacy has no write-up on Specifiction yet; its figures are above.
Listen360
Listen360 is a web-based customer experience management platform for multi-location brands, franchises, and private equity-backed businesses. It collects customer feedback and uses NPS to measure loyalty and satisfaction. Its AI analytics turn feedback into actions and identify growth drivers. Review management includes strategic review requests, fake-review integrity checks, and market analysis; social media tools and business listings features address visibility and SEO. The platform is tailored to larger organizations in home services, fitness, wellness, and children’s services. Named integrations include ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz. Listen360 describes onboarding with step-by-step guidance, tailored training, and ongoing assistance. It does not currently offer a mobile app, though some tools can be accessed on a device while away from a computer. The maker is Listen360, founded in 2008 and headquartered in Denver, Colorado, at EverCommerce’s corporate headquarters. Pricing is by request, per location or by request volume.