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Tech riderRev. 8 Oct 2026

NPS Prism

Ch 226.0of 22Net Promoter Score Software
  1. 1Runs onWeb
  2. 2NPS survey typesrelational
  3. 3Respondent segmentationadvanced
3 lines stated Written from the maker's own pages: npsprism.com
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The NPS Prism homepage

Overview

NPS Prism is ranked #22 of 22 in net promoter score software on Specifiction. It runs on Web.

NPS Prism plans and pricing

All plans
One Simple Plan Subscription tailored by industry, geography and upsampling needs · 15 software licenses · current data and 18 months of historical data npsprism.com · 8 Oct 2026

Compared on net promoter score software

Free plan
Nonpsprism.com
NPS survey types
relationalnpsprism.com
Respondent segmentation
advancednpsprism.com

Facts

Purpose
NPS Prism is a Bain-backed CX benchmarking platform that compares a company’s performance with competitors and helps identify customer journey improvements.npsprism.com · 8 Oct 2026
Data coverage
The platform covers 10 industries across more than 30 countries and surveys customers from over 500 companies.npsprism.com · 8 Oct 2026
Survey refresh
Dashboards are automatically updated every 90 days with thousands of new survey responses.npsprism.com · 8 Oct 2026
Benchmarking
Users can compare NPS with competitors at the relationship, product, channel and journey levels.npsprism.com · 8 Oct 2026
KPIs
Industry-specific context can include wait times, digital failure rates and dispute resolution rates.npsprism.com · 8 Oct 2026
Analysis
Users can filter and customize dashboards, download data for reporting and conduct ad hoc analyses outside the platform.npsprism.com · 8 Oct 2026
Methodology
NPS Prism says it uses double-blind third-party panels and a demographically balanced sample, refreshed quarterly or semi-annually for select industries.npsprism.com · 8 Oct 2026
AI
NPS Prism says generative AI automatically extracts insights to help users move from data to insight to action.npsprism.com · 8 Oct 2026
Add-ons
Optional services include NPS Uplift, Loyalty Economics and Journey Deep Dive.npsprism.com · 8 Oct 2026
Support
Subscribers receive a client manager, quarterly insights discussions, user training and ongoing support.npsprism.com · 8 Oct 2026
Intended users
The platform is described for CX, business and analytics teams, as well as channel, line-of-business and marketing leaders.npsprism.com · 8 Oct 2026
Demo
The company offers a live demo of approximately 30 minutes with industry journey and competitive data.npsprism.com · 8 Oct 2026

Best NPS Prism alternatives

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All accessCh 01 Formbricks Free planFree trialAndroid Free to start7.8 All accessCh 02 Fynzo Survey Free planFree trialAndroid from $15.83/mo7.8 All accessCh 03 Refiner Free planFree trialAndroid Free to start7.8 All accessCh 04 Customer Thermometer Free trialAPIiOS from $9/mo7.2 All accessCh 05 Mapster Free planWeb from $9/mo7.1 All accessCh 06 SatisMeter Free planAndroidAPI from $199/mo7.1

Where it ranks on Specifiction

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