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SPECIFICTION
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SightMill

sightmill.com

Free trial WebAPI
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Spec score 7.4 #10 of 18 in Nps Software

What it is

SightMill is an online customer-experience platform for collecting feedback, analysing responses, and directing changes. Surveys can be sent by email, website, SMS, QR code, embedded links, or API. Ready-made templates include NPS, CSAT, CES, employee NPS, smiley icon, and star-rating surveys. Feedback can be tagged by theme or sentiment, product, segment, price, or team, with trends reported over time and relevant responses routed to teams. Email surveys support personalized messages, customer domains and addresses, and one-click feedback. Website surveys can be installed directly or through a WordPress plugin, with display rules and score-based follow-up questions. Integrations include Salesforce, Zendesk, Google Analytics, Slack, and Trello, plus webhook, REST API, and Zapier options. SightMill offers web and API access, a free 14-day trial with all functionality enabled, and paid plans priced on request. There is no free plan. The provider is SightMill Ltd in London.

Spec sheet

Product
SightMill is an online customer experience platform for collecting feedback, analysing responses and making changes to improve business.Read 7 Oct 2026 · sightmill.com
Trial
SightMill offers a free 14-day trial with all functionality, integrations and survey formats enabled.Read 7 Oct 2026 · sightmill.com
Integrations
Standard integrations include Salesforce, Zendesk, Google Analytics, Slack and Trello, with webhook, REST API and Zapier options.Read 7 Oct 2026 · sightmill.com
Support
The Customer Feedback plan lists onboarding and training plans and 24/7 helpdesk and support.Read 7 Oct 2026 · sightmill.com
Headquarters
London, United KingdomRead 28 Sep 2026 · sightmill.com
Company identity
The maker identifies the provider as SightMill Ltd and lists its registered office at 20-22 Wenlock Road, London, N1 7GU, UK.Read 7 Oct 2026 · sightmill.com
Email surveys
Email surveys can use the customer's domain and email address, support customized and personalized messages, and allow one-click feedback.Read 7 Oct 2026 · sightmill.com
Feedback analysis
The platform can tag feedback by theme or sentiment, product, segment, price or team, and report trends over time.Read 7 Oct 2026 · sightmill.com
Feedback routing
SightMill distributes relevant feedback to teams so they can address issues and improve customer experience.Read 7 Oct 2026 · sightmill.com
Integration limits
The maker says Salesforce and some CRM integrations require REST API, while using Zapier may require a paid Zapier plan.Read 7 Oct 2026 · sightmill.com
Privacy and GDPR
The privacy policy says SightMill incorporated GDPR recommendations into its operations and offers a separate data processor addendum for customers who want a signed agreement.Read 7 Oct 2026 · sightmill.com
Survey channels
It supports surveys by email, website, SMS, QR code, embedded links and API.Read 7 Oct 2026 · sightmill.com
Survey templates
Ready-made templates cover NPS, CSAT, CES, employee NPS, smiley icon and star rating surveys.Read 7 Oct 2026 · sightmill.com
Website surveys
Website surveys can be installed on a page or through a WordPress plugin, customized, and configured with display rules and score-based follow-up questions.Read 7 Oct 2026 · sightmill.com

Plans and prices

Customer Feedback Priced on request Ask us for a quote; monthly or annual billing Customer feedback surveys · NPS, CSAT and employee engagement surveys · integrations and API access · onboarding and training · 24/7 helpdesk and support Read 7 Oct 2026 · sightmill.com
Custom Solutions Priced on request Ask us for a quote; monthly or annual billing All features supported · premium integrations · custom reporting and feature development · custom setup and onboarding · multi-language and time-zone support · volume surveys Read 7 Oct 2026 · sightmill.com

Every SightMill plan and price →

Strong points and limits

Strong points

  • Supports email, web, SMS, QR, links, and API surveys
  • Provides NPS, CSAT, CES, and employee templates
  • Tags feedback by themes, segments, and teams
  • Includes Salesforce, Zendesk, Slack, and Trello integrations
  • 14-day trial enables all listed functionality

Limits

  • No free plan
  • Pricing is available only on request
  • Some CRM integrations require REST API
  • Zapier may require a separate paid plan

Who it suits

SightMill suits organizations collecting feedback across several channels and routing findings to teams. It fits buyers needing survey templates, segmentation, follow-up workflows, CRM integrations, and onboarding support.

Verdict

SightMill combines multichannel surveys, response analysis, routing, workflows, and integrations for customer-feedback programs. Buyers must request pricing, and some connections add API or third-party plan requirements.

Where Specifiction places it

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