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Gainsight Customer Communities

gainsight.com

From $83.33/mo WebAPI
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Spec score 8.2 #3 of 26 in Customer Health Score Software

What it is

Gainsight Customer Communities provides web and API tools for giving customers one place to ask, answer, learn, and share knowledge. Community features include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize communities without code, tailoring experiences around a product, role, or region. The service also supports customer discussions about what works, what is missing, and what should come next, with feature requests, a feedback portal, and a product roadmap. Described AI capabilities include AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. Native Skilljar integration provides course access, Academy search, and Unified Login. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based access controls and encryption for transport, data at rest, PGP, and email APIs. Plans are paid and priced on request: Professional has three admin seats, Business five, and Enterprise ten.

Spec sheet

What it does
Gainsight Customer Communities provides branded online spaces where customers ask questions, exchange knowledge, access resources, and influence product direction.Read 15 Oct 2026 · gainsight.com
Purpose
Gainsight Customer Communities gives customers one place to ask, answer, learn, and share knowledge.Read 8 Oct 2026 · gainsight.com
Free plan
NoRead 21 Sep 2026 · gainsight.com
API
Gainsight publishes a Customer Communities API reference and supports REST-based data exchange with other systems.Read 15 Oct 2026 · support.gainsight.com
Integrations
Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations.Read 15 Oct 2026 · support.gainsight.com
Support
The listed plans include Self-Service Support for Professional, CSM Support for Business, and Enterprise CSM Support for Enterprise.Read 8 Oct 2026 · gainsight.com
Headquarters
San Francisco, California, USARead 28 Sep 2026 · gainsight.com
Founded
2009Read 28 Sep 2026 · gainsight.com
AI capabilities
AI Answers, moderation automation, translation, content assistance, personalization, and analytics are built into the community experience.Read 15 Oct 2026 · gainsight.com
AI features
The product page describes AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server.Read 8 Oct 2026 · gainsight.com
Analytics
Q&A dashboards track questions, replies, response rates, activity, sentiment, account-level usage, and trends.Read 15 Oct 2026 · gainsight.com
Branding
Communities can be branded with custom colors, fonts, HTML, and CSS.Read 15 Oct 2026 · gainsight.com
Community tools
The product includes knowledge bases, discussion boards, messaging, and event management tools.Read 8 Oct 2026 · gainsight.com
Company size and ownership
LinkedIn lists Gainsight as privately held with 1,001–5,000 employees; Crunchbase lists Vista Equity Partners as its acquirer.Read 15 Oct 2026 · linkedin.com
Customization
Customers can create and customize a community without code, shaping experiences around product, role, or region.Read 8 Oct 2026 · gainsight.com
Developer Studio
Developer Studio lets teams build, version, test, and deploy reusable community widgets from GitHub.Read 15 Oct 2026 · support.gainsight.com
Documentation
Official support provides product documentation, release notes, integration guides, onboarding material, and a developer portal with human-readable and LLM-optimized documentation.Read 15 Oct 2026 · support.gainsight.com
Events
Event tools support publishing events, registrations, RSVPs, and events targeted to groups.Read 15 Oct 2026 · gainsight.com
Forums and peer support
Discussion forums let customers connect with peers and turn answered questions into reusable support content.Read 15 Oct 2026 · gainsight.com
Founded and headquarters
Gainsight was founded in 2009 and is headquartered in San Francisco, California.Read 15 Oct 2026 · crunchbase.com
Gamification
Ranks, leaderboards, and badges are available to encourage member participation.Read 15 Oct 2026 · gainsight.com
Groups
The platform supports public and private groups, membership administration, and customer advisory board spaces.Read 15 Oct 2026 · gainsight.com
Ideation
An ideas module collects customer feedback and helps organizations prioritize product requests using engagement signals.Read 15 Oct 2026 · trustradius.com
In-app embeddables
Embeddable widgets place community and knowledge-base search inside websites or application interfaces.Read 15 Oct 2026 · gainsight.com
Intended customers
Gainsight describes the product as a place for customers to ask, answer, and learn together, and says it helps companies retain and grow customers.Read 8 Oct 2026 · gainsight.com
Knowledge base
The product centralizes searchable knowledge-base content so customers can self-serve answers.Read 15 Oct 2026 · gainsight.com
Legal name
The company legal name is Gainsight, Inc.Read 15 Oct 2026 · crunchbase.com
Limit: cost and support complaints
A 2026 Trustpilot reviewer alleges high cost, slow support, security incidents, and slow delivery of requested features.Read 15 Oct 2026 · trustpilot.com
Limit: customization and permissions
TrustRadius reviewers report insufficient granularity for notifications, user permissions, events, and groups, sometimes requiring engineering help.Read 15 Oct 2026 · trustradius.com
Limit: performance and API gaps
A TrustRadius reviewer reports occasional backend slowness and REST API capabilities that do not cover every needed operation.Read 15 Oct 2026 · trustradius.com
Limit: reporting and data access
Reviewers cite weak reporting depth and difficulty retrieving some data such as poll results without using APIs or data-lake access.Read 15 Oct 2026 · trustradius.com
No-code customization
A widget library and drag-and-drop builder allow community setup without development expertise.Read 15 Oct 2026 · gainsight.com
Notable news
On May 21, 2026 Gainsight announced Developer Studio and a new Skilljar integration for Customer Communities.Read 15 Oct 2026 · gainsight.com
Personalization
Admins can tailor content and experiences by product, role, region, segments, and permissions.Read 15 Oct 2026 · gainsight.com
Praise: self-service and engagement
TrustRadius reviewers repeatedly praise peer interaction, centralized knowledge, support-ticket deflection, product adoption, and retention impact.Read 15 Oct 2026 · trustradius.com
Praise: usability and support
G2 reviewers commonly describe the platform as flexible and intuitive, with helpful implementation and customer-success support.Read 15 Oct 2026 · g2.com
Product feedback
The product lets businesses bring customers into discussions about what is working, missing, and desired next.Read 8 Oct 2026 · gainsight.com
Rating on G2
4.4 out of 5 from 276 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.3 out of 5 from 71 ratings for Gainsight productsRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.3 out of 5 from 12 reviewsRead 15 Oct 2026 · getapp.com
Rating on Trustpilot
2.8 out of 5 from 3 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
8.8 out of 10 from 14 reviews and ratingsRead 15 Oct 2026 · trustradius.com
SaaS deployment
The AWS Marketplace listing describes Customer Communities as software-as-a-service deployed on AWS and sold through contract entitlements.Read 15 Oct 2026 · aws.amazon.com
SDK and connectors
The developer tooling includes a versioned JavaScript widget SDK, server-side API connectors, scripts, stylesheets, and secure secrets storage.Read 15 Oct 2026 · developer-portal.gainsight.com
Security and compliance
Gainsight states that Customer Communities encrypts data in transit and at rest and aligns with SOC 2, HIPAA, and GDPR requirements.Read 15 Oct 2026 · gainsight.com
Security certifications
Gainsight's security page displays SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials.Read 8 Oct 2026 · gainsight.com
Security controls
Gainsight lists role-based access control, encryption, ISO 27001 certification, SOC 2 compliance, HIPAA coverage, and Data Privacy Framework participation.Read 15 Oct 2026 · gainsight.com
Skilljar integration
The Skilljar integration enables unified login, academy content in community search, and navigation between courses and community content.Read 15 Oct 2026 · gainsight.com

Plans and prices

Customer Communities listing $1,000 a year per year Starting price shown by GetApp; contract details not specified Read 15 Oct 2026 · getapp.com
Business Priced on request 5 admin seats · all Customer Communities products · CSM support Read 15 Oct 2026 · gainsight.com
Enterprise Priced on request 10 admin seats · advanced/custom integrations · enterprise CSM support Read 15 Oct 2026 · gainsight.com
Professional Priced on request 3 admin seats · Basic Product Suite · self-service support Read 15 Oct 2026 · gainsight.com

Every Gainsight Customer Communities plan and price →

Strong points and limits

Strong points

  • No-code community creation and customization
  • Knowledge bases, discussions, messaging, and events
  • Feature requests, feedback portal, and roadmap
  • Skilljar courses, search, and Unified Login
  • SOC, HIPAA, ISO 27001 credentials listed

Limits

  • Paid service with pricing on request
  • Plan seat counts are limited
  • Support level varies by plan
  • AI capabilities are described, not detailed

Who it suits

It suits companies building customer communities, gathering product feedback, and connecting support, learning, and discussion experiences. Web and API availability support organizations integrating community functions into broader systems.

Verdict

Gainsight Customer Communities combines community, feedback, learning, integrations, and governance features. Buyers must request pricing and match plan seat counts and support levels to their needs.

Where Specifiction places it

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