Akita vs Gainsight Customer Communities
Akita
akitaapp.comGainsight Customer Communities
gainsight.comSide by side
| Figure | Akita | Gainsight Customer Communities |
|---|---|---|
| Price from | $49/mo | $83.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Customer Health Score Software | 8.0 (#4) | 8.2 (#3) |
| Spec score · Customer Success Software | 8.0 (#4) | 8.3 (#3) |
| Headquarters | Dublin, Ireland | San Francisco, California, USA |
| Integrations | Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. | Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations. |
| Support | Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests. | The listed plans include Self-Service Support for Professional, CSM Support for Business, and Enterprise CSM Support for Enterprise. |
Plans
Gainsight Customer Communities
- Customer Communities listing$1,000 a year
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
In their own words
Gainsight Customer Communities
Gainsight Customer Communities provides web and API tools for giving customers one place to ask, answer, learn, and share knowledge. Community features include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize communities without code, tailoring experiences around a product, role, or region. The service also supports customer discussions about what works, what is missing, and what should come next, with feature requests, a feedback portal, and a product roadmap. Described AI capabilities include AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. Native Skilljar integration provides course access, Academy search, and Unified Login. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based access controls and encryption for transport, data at rest, PGP, and email APIs. Plans are paid and priced on request: Professional has three admin seats, Business five, and Enterprise ten.