Best Customer Success Software in 2026
Updated
In short: Startdeliver is ranked #1 of 24 as of 7 October 2026, ahead of EverAfter and CSSignal. The best-ranked option with a free plan is EverAfter. The lowest first paid tier on this page is Akita at $49/mo.
Customer success software helps teams organize work across onboarding, ongoing engagement, and renewals. Compared on onboarding workflows, health scoring, and renewal tracking, these entries also include success playbooks and customer portals to consider for managing customer relationships. Free-plan availability, free account limits, and paid-from pricing offer further context when weighing access and cost. Startdeliver, EverAfter, and Mango CS are among the options, alongside Vitally and SmartKarrot. Think about which stages of the customer relationship your team needs to manage most closely, and how the listed workflows and account tools fit that work.
24 customer success software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
24ranked
1free plans on this page
$49/molowest paid tier
7 Oct 2026last checked
Input list Customer Success Software 24 channels on this page · 118 of 192 spec lines stated by the makers
Ch Tool Free planPaid fromHealth scoringOnboarding workflowsRenewal trackingSuccess playbooksCustomer portalFree account limit Spec sheet Score
01 Startdeliver Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 6/8spec lines stated 7.1
02 EverAfter Free planYesPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limit20 accounts 7/8spec lines stated 7.0
03 CSSignal Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalnot statedFree account limitnot stated 5/8spec lines stated 6.8
04 Custify Free plannot statedPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 5/8spec lines stated 6.8
05 Mango CS Free plannot statedPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 5/8spec lines stated 6.8
06 Successifier Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 6/8spec lines stated 6.8
07 UserIQ Free plannot statedPaid fromnot statedHealth scoringnot statedOnboarding workflowsnot statedRenewal trackingnot statedSuccess playbooksnot statedCustomer portalnot statedFree account limitnot stated 0/8spec lines stated 6.8
08 Vitally Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 6/8spec lines stated 6.8
09 Planhat Free plannot statedPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 5/8spec lines stated 6.6
10 Certinia Customer Success Cloud Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 6/8spec lines stated 6.5
11 SmartKarrot Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 6/8spec lines stated 6.5
12 Gainsight Customer Success Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 6/8spec lines stated 6.4
13 Velaris Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 6/8spec lines stated 6.4
14 ZapScale Free plannot statedPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalnot statedFree account limitnot stated 4/8spec lines stated 6.4
15 ClientSuccess Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 6/8spec lines stated 6.3
16 Klynk Orchestra Free plannot statedPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalnot statedFree account limitnot stated 4/8spec lines stated 6.3
17 Skalin Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 6/8spec lines stated 6.2
18 ChurnZero Free plannot statedPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 5/8spec lines stated 6.0
19 Gainsight Customer Communities Free planNoPaid fromnot statedHealth scoringnot statedOnboarding workflowsnot statedRenewal trackingnot statedSuccess playbooksnot statedCustomer portalnot statedFree account limitnot stated 1/8spec lines stated 6.0
20 Customerscore.io Free plannot statedPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 5/8spec lines stated 5.9
21 Freshsuccess Free plannot statedPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalnot statedFree account limitnot stated 4/8spec lines stated 5.8
22 SuccessGuardian Free plannot statedPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalYesFree account limitnot stated 5/8spec lines stated 5.8
23 Akita Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingnot statedSuccess playbooksYesCustomer portalnot statedFree account limitnot stated 4/8spec lines stated 5.6
24 RevSetter Free planNoPaid fromnot statedHealth scoringYesOnboarding workflowsYesRenewal trackingYesSuccess playbooksYesCustomer portalnot statedFree account limitnot stated 5/8spec lines stated 5.6
Compare all 24 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Health scoring | Onboarding workflows |
|---|---|---|---|---|---|---|---|---|
| 1 | Startdeliver | 7.1 | No | €795/mo | No | — | Yes | Yes |
| 2 | EverAfter | 7.0 | Free plan | $200/mo | Yes | — | Yes | Yes |
| 3 | CSSignal | 6.8 | No | $129/mo | No | — | Yes | Yes |
| 4 | Custify | 6.8 | No | — | — | — | Yes | Yes |
| 5 | Mango CS | 6.8 | No | — | — | — | Yes | Yes |
| 6 | Successifier | 6.8 | No | $79/mo | No | — | Yes | Yes |
| 7 | UserIQ | 6.8 | No | — | — | — | — | — |
| 8 | Vitally | 6.8 | No | — | No | — | Yes | Yes |
| 9 | Planhat | 6.6 | No | — | — | — | Yes | Yes |
| 10 | Certinia Customer Success Cloud | 6.5 | No | — | No | — | Yes | Yes |
| 11 | SmartKarrot | 6.5 | No | $1,250/mo | No | — | Yes | Yes |
| 12 | Gainsight Customer Success | 6.4 | No | — | No | — | Yes | Yes |
| 13 | Velaris | 6.4 | No | — | No | — | Yes | Yes |
| 14 | ZapScale | 6.4 | No | — | — | — | Yes | Yes |
| 15 | ClientSuccess | 6.3 | No | — | No | — | Yes | Yes |
| 16 | Klynk Orchestra | 6.3 | No | — | — | — | Yes | Yes |
| 17 | Skalin | 6.2 | No | €58.25/mo | No | — | Yes | Yes |
| 18 | ChurnZero | 6.0 | No | — | — | — | Yes | Yes |
| 19 | Gainsight Customer Communities | 6.0 | No | — | No | — | — | — |
| 20 | Customerscore.io | 5.9 | No | — | — | — | Yes | Yes |
| 21 | Freshsuccess | 5.8 | No | — | — | — | Yes | Yes |
| 22 | SuccessGuardian | 5.8 | No | — | — | — | Yes | Yes |
| 23 | Akita | 5.6 | No | $49/mo | No | — | Yes | Yes |
| 24 | RevSetter | 5.6 | No | — | No | — | Yes | Yes |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer success software is ranked first on Specifiction?
Startdeliver is ranked #1 of 24 with a score of 7.1. EverAfter is second and CSSignal third.
How many of these have a free plan?
1 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Akita has the lowest first paid tier we found: $49/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.
More in Customer Service
All customer service listsChatbot Builders 257Knowledge base software 138Call Center Software 126Help desk software 101Live chat software 94Online Reputation Management Software 61Customer Feedback Software 59AI Customer Service Agents 56Customer Self-Service Software 43Call Center Speech Analytics Software 38Customer Community Software 37Omnichannel Contact Center Software 37