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SPECIFICTION
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UserIQ

useriq.com

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Spec score 7.1 #17 of 24 in Customer Success Software

What it is

UserIQ is a web-based customer success platform combining health insights, user analytics, project management, and in-app communications. Its health dashboard uses pulse, sentiment, adoption, and usage information to show trends and the impact of outreach. Reporting can show how long users take to interact with features, identify issues associated with support tickets, and build visualizations. Plays help teams find accounts needing attention, decide next actions, and automate tasks. Engagement tools include onboarding tours, Voice of the Customer surveys, and in-app messaging.

Listed features also include custom health scoring, product usage insights, segmentation, and filtering. UserIQ connects with Salesforce, HubSpot, Slack, Zendesk, and Segment. The Salesforce integration can bring CRM data into UserIQ and return product engagement information to Salesforce contacts or accounts. UserIQ was founded in 2014 and is headquartered in Dunwoody, Georgia. It serves rapidly scaling SaaS companies seeking customer success and product adoption functionality. The plan includes unlimited seats, with pricing based on monthly active customers; the price is available on request. A customized trial is offered, with a product expert contacting applicants within one business day and a stated collaboration period of 2–4 weeks.

Spec sheet

Product
UserIQ is a customer success platform that combines health insights, user analytics, project management, and in-app communications.Read 7 Oct 2026 · useriq.com
Audience
UserIQ says it serves rapidly scaling SaaS companies seeking customer success and product adoption functionality.Read 7 Oct 2026 · useriq.com
Trial
UserIQ offers a customized trial, with the product expert contacting applicants within one business day and a stated collaboration period of 2–4 weeks.Read 7 Oct 2026 · useriq.com
Integrations
The integrations page describes connections with Salesforce, HubSpot, Slack, Zendesk, and Segment.Read 7 Oct 2026 · useriq.com
Security
UserIQ says customer data is encrypted at rest and network calls use HTTPS/TLS; its security FAQ specifies AES-256 encryption at rest.Read 7 Oct 2026 · useriq.com
Support
The security FAQ says support is available Monday through Friday, 8am–6pm ET, through the Help Center or email.Read 7 Oct 2026 · useriq.com
Headquarters
Dunwoody, Georgia, United StatesRead 28 Sep 2026 · useriq.com
Founded
2014Read 28 Sep 2026 · useriq.com
Data collection
The security FAQ says UserIQ requires only a unique end-user ID, makes other identifying information optional, and does not collect user-entered form field text in an application.Read 7 Oct 2026 · useriq.com
Data hosting
The security FAQ says most customer data is hosted in US-based AWS data centers and offers an EU data stack in Germany for EU clients.Read 7 Oct 2026 · useriq.com
Health scoring
Its health dashboard uses pulse, sentiment, adoption, and usage to show health trends and the impact of outreach.Read 7 Oct 2026 · useriq.com
In-app engagement
Engagement tools include onboarding tours, Voice of the Customer surveys, and in-app messaging.Read 7 Oct 2026 · useriq.com
Included features
The pricing page lists custom health scoring, product usage insights, in-app onboarding tours and messaging, tasks and plays, and segmentation and filtering.Read 7 Oct 2026 · useriq.com
Plays
UserIQ Plays helps teams identify accounts needing attention, determine next actions, and automate tasks.Read 7 Oct 2026 · useriq.com
Reporting
UserIQ Reporting can show how long users take to interact with features, identify issues associated with support tickets, and build visualizations.Read 7 Oct 2026 · useriq.com
Salesforce integration
The Salesforce integration can pull Salesforce data into UserIQ and push product engagement information back to Salesforce contacts or accounts.Read 7 Oct 2026 · useriq.com

Plans and prices

UserIQ Priced on request Unlimited seats · pricing dependent on monthly active customers Read 7 Oct 2026 · useriq.com

Every UserIQ plan and price →

Strong points and limits

Strong points

  • Health dashboard combines four types of signals
  • Plays support account follow-up and task automation
  • Connects with Salesforce, HubSpot, Slack, Zendesk, and Segment
  • Unlimited seats

Limits

  • Pricing depends on monthly active customers
  • Price is available on request
  • Customized trial collaboration lasts 2–4 weeks

Who it suits

UserIQ suits rapidly scaling SaaS companies seeking customer success and product adoption tools. Teams wanting health scoring, account follow-up, and in-app onboarding or surveys may find its listed features relevant.

Verdict

UserIQ brings account health, product usage reporting, task coordination, and in-app engagement together. Its pricing depends on monthly active customers, so prospective users need to request terms.

Where Specifiction places it

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