Best Customer Health Score Software in 2026
Updated
Customer health score software turns account signals into scores teams can monitor. Compare automated score updates and custom scoring models, then check which inputs are represented: product usage, support, and outcome data. Health score segments and risk alerts add ways to distinguish accounts and flag concerns. Free-plan availability and paid-from details help frame access and cost. The entries are ordered as a ranked best-of list, beginning with Vitally, GainTrace, and Successifier. Consider which scoring inputs and alerts fit the way you assess customer relationships, and how much flexibility you need in defining a score.
26ranked
5free plans on this page
$6.83/molowest paid tier
8 Oct 2026last checked
Input list Customer Health Score Software 25 channels on this page · 88 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments Spec sheet Score
01 SaaSy Free planNoPaid from$49/moProduct usage dataYesSupport dataYesOutcome dataYesCustom scoring modelsAutomated score updatesYesHealth score segmentsYes 7/8spec lines stated 7.6
02 UserMotion Free planYesPaid from$199/moProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 2/8spec lines stated 7.2
03 Custify Free planPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 0/8spec lines stated 7.0
04 FirstDistro Free planYesPaid from$49/moProduct usage dataYesSupport dataYesOutcome dataYesCustom scoring modelsNoAutomated score updatesYesHealth score segmentsYes 8/8spec lines stated 7.0
05 Customer Health Compass Free planYesPaid fromProduct usage dataSupport dataYesOutcome dataCustom scoring modelsYesAutomated score updatesYesHealth score segmentsYes 5/8spec lines stated 6.9
06 Exeechain Free planYesPaid from$299/moProduct usage dataYesSupport dataYesOutcome dataYesCustom scoring modelsNoAutomated score updatesYesHealth score segmentsYes 8/8spec lines stated 6.9
07 GainTrace Free planYesPaid from$82/moProduct usage dataYesSupport dataYesOutcome dataYesCustom scoring modelsYesAutomated score updatesYesHealth score segmentsYes 8/8spec lines stated 6.9
08 iQcadence Free planNoPaid from$49/moProduct usage dataYesSupport dataYesOutcome dataYesCustom scoring modelsYesAutomated score updatesYesHealth score segmentsYes 8/8spec lines stated 6.8
09 Retain Free planNoPaid from$79/moProduct usage dataYesSupport dataOutcome dataYesCustom scoring modelsYesAutomated score updatesYesHealth score segmentsYes 7/8spec lines stated 6.8
10 UserIQ Free planPaid fromProduct usage dataYesSupport dataOutcome dataYesCustom scoring modelsYesAutomated score updatesHealth score segmentsYes 4/8spec lines stated 6.8
11 CSSignal Free planNoPaid from$69/moProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 2/8spec lines stated 6.7
12 CustomerCatalyst Free planNoPaid fromProduct usage dataYesSupport dataYesOutcome dataYesCustom scoring modelsYesAutomated score updatesYesHealth score segmentsYes 7/8spec lines stated 6.7
13 Successifier Free planNoPaid from$79/moProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 2/8spec lines stated 6.7
14 Vitally Free planNoPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 1/8spec lines stated 6.6
15 ZapScale Free planPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 0/8spec lines stated 6.5
16 Churned Free planNoPaid fromProduct usage dataYesSupport dataYesOutcome dataYesCustom scoring modelsAutomated score updatesYesHealth score segmentsYes 6/8spec lines stated 6.4
17 Customerscore.io Free planPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 0/8spec lines stated 6.4
18 Gainsight Customer Communities Free planNoPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 1/8spec lines stated 6.4
19 Planhat Free planPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 0/8spec lines stated 6.4
20 Risqly Free planNoPaid fromProduct usage dataYesSupport dataYesOutcome dataYesCustom scoring modelsAutomated score updatesYesHealth score segmentsYes 6/8spec lines stated 6.4
21 SmartKarrot Free planNoPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 1/8spec lines stated 6.4
22 Akita Free planNoPaid from$49/moProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 2/8spec lines stated 6.2
23 ClientSuccess Free planNoPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 1/8spec lines stated 6.2
24 Velaris Free planNoPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 1/8spec lines stated 6.2
25 Gainsight Customer Success Free planNoPaid fromProduct usage dataSupport dataOutcome dataCustom scoring modelsAutomated score updatesHealth score segments 1/8spec lines stated 6.1
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Product usage data | Support data |
|---|---|---|---|---|---|---|---|---|
| 1 | SaaSy | 7.6 | No | $49/mo | No | 49 /mo | Yes | Yes |
| 2 | UserMotion | 7.2 | Free plan | $199/mo | Yes | 199 /mo | ||
| 3 | Custify | 7.0 | ||||||
| 4 | FirstDistro | 7.0 | Free plan | $49/mo | Yes | 49 /mo | Yes | Yes |
| 5 | Customer Health Compass | 6.9 | Free plan | Free | Yes | Yes | ||
| 6 | Exeechain | 6.9 | Free plan | $299/mo | Yes | 299 /mo | Yes | Yes |
| 7 | GainTrace | 6.9 | Free plan | $6.83/mo | Yes | 82 /mo | Yes | Yes |
| 8 | iQcadence | 6.8 | No | $49/mo | No | 49 /mo | Yes | Yes |
| 9 | Retain | 6.8 | No | $79/mo | No | 79 /mo | Yes | |
| 10 | UserIQ | 6.8 | Yes | |||||
| 11 | CSSignal | 6.7 | No | $129/mo | No | 69 /mo | ||
| 12 | CustomerCatalyst | 6.7 | No | NOK 1,990/mo | No | Yes | Yes | |
| 13 | Successifier | 6.7 | No | $79/mo | No | 79 /mo | ||
| 14 | Vitally | 6.6 | No | |||||
| 15 | ZapScale | 6.5 | ||||||
| 16 | Churned | 6.4 | No | Yes | Yes | |||
| 17 | Customerscore.io | 6.4 | ||||||
| 18 | Gainsight Customer Communities | 6.4 | No | |||||
| 19 | Planhat | 6.4 | ||||||
| 20 | Risqly | 6.4 | No | £349/mo | No | Yes | Yes | |
| 21 | SmartKarrot | 6.4 | No | $1,250/mo | No | |||
| 22 | Akita | 6.2 | No | $49/mo | No | 49 /mo | ||
| 23 | ClientSuccess | 6.2 | No | |||||
| 24 | Velaris | 6.2 | No | |||||
| 25 | Gainsight Customer Success | 6.1 | No |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
More in Analytics & Data
All analytics & data listsWeb analytics tools 141Statistical Analysis Software 106Business Intelligence Tools 92Database Software 74GIS Software 63Heatmap and session replay tools 63Customer Data Platforms 54A/B Testing Tools 51Marketing Analytics Software 49Ecommerce Analytics Software 43Product Analytics Tools 42Data Lineage Tools 41