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iqcadence.com
What it is
iQcadence is a customer success platform for tracking account health, identifying risk, and organizing retention work. It provides real-time health scores, alerts, and revenue forecasts that project monthly recurring revenue impact per account using churn-probability modeling. Its adjustable 26-factor health scoring model uses recency decay, plateau detection, and trend acceleration. AI features include portfolio overviews, focus lists, meeting preparation, detailed insights, save plans, and prevention plans. Nine alert categories cover health, renewals, cadence, sentiment, momentum, tickets, engagement, quiet accounts, and expansion. Teams can import data by CSV, add customers manually, or use the API. Integrations include Salesforce, HubSpot, Stripe, Slack, Microsoft Teams, email, webhooks, and the REST API; Zendesk and Intercom are listed as coming soon. Reports cover health, risk, renewals, trends, segments, and CSM performance. The web platform is currently in early access. Starter costs $49 a month and includes a 14-day free trial.
Spec sheet
- Purpose
- iQcadence is a customer success platform that provides real-time customer health scores, proactive alerts, and visibility to act before churn.Read 30 Sep 2026 · iqcadence.com
- Integrations
- Available integrations are Salesforce, HubSpot, Stripe, Slack, Microsoft Teams, email, webhooks, and the REST API; Zendesk and Intercom are listed as coming soon.Read 30 Sep 2026 · iqcadence.com
- Security
- The site states that data is encrypted in transit and at rest and that the service has role-based access controls, audit logging, and secure cloud infrastructure.Read 30 Sep 2026 · iqcadence.com
- Support
- The site says demo and contact requests receive a response within one business day.Read 30 Sep 2026 · iqcadence.com
- AI features
- AI features include portfolio overviews, focus lists, meeting preparation, save plans, detail insights, and prevention plans.Read 30 Sep 2026 · iqcadence.com
- Alerts
- The platform provides nine alert categories covering health, renewal, cadence, sentiment, momentum, tickets, engagement, quiet accounts, and expansion.Read 30 Sep 2026 · iqcadence.com
- Availability
- The homepage says iQcadence is currently in early access.Read 30 Sep 2026 · iqcadence.com
- Browser support
- iQcadence works best on current Chrome, Firefox, Safari, and Edge versions, with Chrome recommended, and is responsive on tablets.Read 30 Sep 2026 · iqcadence.com
- Data import
- Customers can import data by CSV, add customers manually, or use the API.Read 30 Sep 2026 · iqcadence.com
- Founder
- Ian Dennis is identified as the founder and is described as having over 10 years managing customer-success accounts across B2B SaaS.Read 30 Sep 2026 · iqcadence.com
- Health scoring
- Its proprietary 26-factor health scoring model uses recency decay, plateau detection, and trend acceleration and is transparent and adjustable.Read 30 Sep 2026 · iqcadence.com
- Reports
- Reports include customer health exports, score history, portfolio summaries, weekly health digests, at-risk reports, renewal forecasts, trend reports, churn-risk reports, segment analysis, and CSM performance reports.Read 30 Sep 2026 · iqcadence.com
- Revenue forecasting
- NRR revenue forecasting projects MRR impact per account using churn-probability modeling and waterfall visualization.Read 30 Sep 2026 · iqcadence.com
- Setup time
- The site says teams can connect data, configure scoring, and view a first dashboard in about 15 minutes.Read 30 Sep 2026 · iqcadence.com
- Target users
- iQcadence is built for SaaS founders, small customer-success teams, and teams outgrowing spreadsheets, including CS teams of 1–15.Read 30 Sep 2026 · iqcadence.com
Plans and prices
Starter $49 a month Billed as $492/yr - save ~$96 2 users · 75 accounts · 1,000 AI calls / month · Full platform access · 14-day free trial Read 30 Sep 2026 · iqcadence.com
Team $79 a month Billed as $792/yr - save ~$156 5 users · 200 accounts · 5,000 AI calls / month · Full platform access · 14-day free trial Read 30 Sep 2026 · iqcadence.com
Business $149 a month Billed as $1,488/yr - save ~$300 15 users · 500 accounts · Unlimited AI calls · Full platform access · 14-day free trial Read 30 Sep 2026 · iqcadence.com
Strong points and limits
Strong points
- Adjustable health scoring uses 26 factors
- Nine categories of proactive alerts
- Forecasts MRR impact per account
- Supports CSV, manual, and API data input
- Includes a 14-day free trial
Limits
- Currently in early access
- Starter is limited to 2 users and 75 accounts
- Zendesk and Intercom are listed as coming soon
Who it suits
iQcadence is aimed at SaaS founders and small customer-success teams, including teams of 1–15 and teams outgrowing spreadsheets. It suits teams looking for account health tracking and retention planning.
Verdict
iQcadence combines account health scoring, alerts, forecasting, and retention planning for customer-success teams. Starter costs $49 a month, with a 14-day free trial.
Where Specifiction places it
- Customer Health Score Software#8 of 267.9
