- 1Runs onAPI, Web
- 2CostsFree plan · paid from $6.83/mo
- 3Product usage dataYes
- 4Support dataYes
- 5Outcome dataYes
- 6Custom scoring modelsYes
- 7Automated score updatesYes
- 8Health score segmentsYes
Overview
GainTrace is customer success software for B2B SaaS teams that turns account signals into health scores intended to surface churn risk. Scores weigh usage, adoption, engagement, sentiment, revenue, support and CSM pulse, with inputs refreshed every six hours. For each account, the product shows the signals, weights and dates behind its score; it withholds a churn percentage until data and confidence thresholds are met. Nineteen built-in workflows cover situations such as declining health, renewal timelines, champion departures, payment failures and onboarding stages. Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Mixpanel, Segment, PostHog, Zoom, a custom webhook and the GainTrace SDK. The free plan covers 25 tracked companies, 100 contacts, 5,000 events per month, three live connectors, 100 automations per month, 12-hour sync and three months of history. The paid GainTrace plan is 82.00 USD per year, billed annually at $990, with limits varying by company band. GainTrace says data is stored at rest in AWS data centres in Ireland and EU data residency is available on every plan. It runs on web and provides an API.
Who it is for
It suits B2B SaaS customer success teams tracking account health and renewal or onboarding risks. Teams wanting score explanations and workflow automation may benefit from its listed signals and playbooks.
What is good
- Scores combine seven customer-health dimensions
- Score explanations show signals, weights and dates
- Nineteen built-in workflows
- EU data residency available on every plan
- Free plan tracks 25 companies
What to know first
- Inputs refresh every six hours
- Free plan has three live connectors
- No free trial
Verdict
GainTrace emphasizes explainable health scores and workflows for common customer-success scenarios. Its free tier has defined company, event and connector limits; the paid plan lists annual billing at 82.00 USD per year.
GainTrace plans and pricing
All plansCompared on customer health score software
- Free plan
- Yesgaintrace.com
- Paid from
- $82/mogaintrace.com
- Product usage data
- Yesgaintrace.com
- Support data
- Yesgaintrace.com
- Outcome data
- Yesgaintrace.com
- Custom scoring models
- Yesgaintrace.com
- Automated score updates
- Yesgaintrace.com
- Health score segments
- Yesgaintrace.com
- Risk alerts
- Yesgaintrace.com
Facts
- Product
- GainTrace is customer success software that combines stack signals into customer health scores to surface churn risk in time to act.gaintrace.com · 28 Sept 2026
- Health scoring
- Health scores use weighted usage, adoption, engagement, sentiment, revenue, support and CSM pulse dimensions, with inputs refreshed every six hours.gaintrace.com · 28 Sept 2026
- Risk explanations
- The product shows the signals, weights and dates behind an account’s score, and withholds a churn percentage until data and confidence thresholds are met.gaintrace.com · 28 Sept 2026
- Playbooks
- Nineteen built-in workflows cover scenarios including health drops, renewal timelines, champion departures, payment failures and onboarding stages.gaintrace.com · 28 Sept 2026
- Integrations
- The pricing page lists standard connectors including Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Mixpanel, Segment, PostHog, Zoom, a custom webhook and the GainTrace SDK.gaintrace.com · 28 Sept 2026
- Security and data location
- GainTrace says customer data is stored at rest in AWS data centres in Ireland, and its pricing page says EU data residency is available on every plan.gaintrace.com · 28 Sept 2026
- AI data use
- GainTrace says customer data is not used to train models that benefit other customers, and generative AI providers are bound by terms against training on submitted data.gaintrace.com · 28 Sept 2026
- Plan limits
- The pricing page lists 25 tracked companies, three live connections, 5,000 monthly events and three months of history for Free; paid plan limits vary by company band.gaintrace.com · 28 Sept 2026
- Support
- The About page lists support by email and says replies are answered within one business day.gaintrace.com · 28 Sept 2026
- Intended users
- The About page describes GainTrace as customer success software for B2B SaaS companies and says its customers are B2B SaaS teams worldwide.gaintrace.com · 28 Sept 2026
- Desktop availability
- The homepage says GainTrace is built for desktop and offers a 30-minute walkthrough.gaintrace.com · 28 Sept 2026
Company
- Founded
- 2025gaintrace.com · 23 Sept 2026
- Headquarters
- Ahmedabad, Indiagaintrace.com · 23 Sept 2026
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Sources
- gaintrace.com· checked 28 Sept 2026
- gaintrace.com/platform/customer-health· checked 28 Sept 2026
- gaintrace.com/platform/playbooks· checked 28 Sept 2026
- gaintrace.com/pricing· checked 28 Sept 2026
- gaintrace.com/privacy· checked 28 Sept 2026
- gaintrace.com/about· checked 28 Sept 2026