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GainTrace

gaintrace.com

From $82/mo Free plan WebAPISelf-hosted
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Spec score 8.8 #1 of 26 in Customer Health Score Software

What it is

GainTrace is customer success software for B2B SaaS teams that turns account signals into health scores intended to surface churn risk. Scores weigh usage, adoption, engagement, sentiment, revenue, support and CSM pulse, with inputs refreshed every six hours. For each account, the product shows the signals, weights and dates behind its score; it withholds a churn percentage until data and confidence thresholds are met. Nineteen built-in workflows cover situations such as declining health, renewal timelines, champion departures, payment failures and onboarding stages. Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Mixpanel, Segment, PostHog, Zoom, a custom webhook and the GainTrace SDK. The free plan covers 25 tracked companies, 100 contacts, 5,000 events per month, three live connectors, 100 automations per month, 12-hour sync and three months of history. The paid GainTrace plan is $82 a year, billed annually at $990, with limits varying by company band. GainTrace says data is stored at rest in AWS data centres in Ireland and EU data residency is available on every plan. It runs on web and provides an API.

Spec sheet

What it does
GainTrace combines product usage, billing, support and CRM signals into explainable account health scores and churn-risk alerts for B2B SaaS teams.Read 15 Oct 2026 · gaintrace.com
Product
GainTrace is customer success software that combines stack signals into customer health scores to surface churn risk in time to act.Read 28 Sep 2026 · gaintrace.com
Intended users
The About page describes GainTrace as customer success software for B2B SaaS companies and says its customers are B2B SaaS teams worldwide.Read 28 Sep 2026 · gaintrace.com
Integrations
Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake.Read 15 Oct 2026 · gaintrace.com
Support
The company says support is handled by the founders and that support email is answered within one business day.Read 15 Oct 2026 · gaintrace.com
Headquarters
Ahmedabad, IndiaRead 23 Sep 2026 · gaintrace.com
Founded
2025Read 23 Sep 2026 · gaintrace.com
AI data use
GainTrace says its third-party language-model providers are contractually barred from training on submitted data and use zero or limited retention, while predictive models are account-bound.Read 15 Oct 2026 · gaintrace.com
API and webhooks
Paid plans include a REST API, webhooks and custom-event support for pushing data in and pulling data out.Read 15 Oct 2026 · gaintrace.com
Automations
Built-in playbooks can launch interventions, follow-ups, owner notifications and tasks when adoption, onboarding, expansion or renewal-risk conditions occur.Read 15 Oct 2026 · gaintrace.com
Churn prediction
GainTrace ranks accounts by churn severity and revenue at risk so teams can act before renewal.Read 15 Oct 2026 · gaintrace.com
Company founded
The company page states that Girasol Technologies LLP was founded in 2025.Read 15 Oct 2026 · gaintrace.com
Company legal name
GainTrace is operated by Girasol Technologies LLP, registered in Ahmedabad, Gujarat, India.Read 15 Oct 2026 · gaintrace.com
Company size
LinkedIn lists GainTrace as a 2–10 employee software-development partnership.Read 15 Oct 2026 · linkedin.com
Crunchbase status
Crunchbase describes GainTrace as private, active, headquartered in Ahmedabad, and employing 1–10 people.Read 15 Oct 2026 · crunchbase.com
Customer health scoring
The service scores every account automatically and shows the individual signals behind each score.Read 15 Oct 2026 · gaintrace.com
Data hosting
Customer data is stored at rest in AWS Ireland; the company says EU and US workload locations can be selected for enterprise arrangements.Read 15 Oct 2026 · gaintrace.com
Desktop availability
The homepage says GainTrace is built for desktop and offers a 30-minute walkthrough.Read 28 Sep 2026 · gaintrace.com
Desktop requirement
The product is marketed as built for desktop and demonstrated through a browser application rather than a downloadable desktop client.Read 15 Oct 2026 · gaintrace.com
Documentation
The data-engineering page advertises full API documentation but does not expose detailed endpoint or SDK reference content on that page.Read 15 Oct 2026 · gaintrace.com
Expansion signals
The platform stores a separate expansion-readiness score and surfaces accounts whose usage indicates potential upsell demand.Read 15 Oct 2026 · gaintrace.com
Founders
The company identifies Raj Bheda and Jay Bheda as co-founders; Crunchbase also lists Jay Bheda as a founder.Read 15 Oct 2026 · gaintrace.com
Funding
The public Crunchbase profile does not disclose a usable GainTrace funding total and shows obfuscated founding and event fields.Read 15 Oct 2026 · crunchbase.com
Health scoring
Health scores use weighted usage, adoption, engagement, sentiment, revenue, support and CSM pulse dimensions, with inputs refreshed every six hours.Read 28 Sep 2026 · gaintrace.com
Limit: advanced compliance
SCIM provisioning, audit-log export, retention controls and priority security-review support are optional paid add-ons listed at $99 per month.Read 15 Oct 2026 · gaintrace.com
Limit: data retention
After subscription end, customers have 30 days to export data; deletion and backup removal then follow the stated schedule, with backups cleared within 90 days.Read 15 Oct 2026 · gaintrace.com
Limit: free tier
The permanent free tier is limited to 25 companies, 100 contacts, 5,000 monthly events, three live connectors, 100 monthly automations, 12-hour sync and three months of history.Read 15 Oct 2026 · gaintrace.com
Limit: prediction certainty
Terms state that AI predictions are advisory and helpful but are not guaranteed.Read 15 Oct 2026 · gaintrace.com
LinkedIn launch post
A LinkedIn update says GainTrace launched with an AI-scored timeline combining usage, billing, support and CRM data, plus automated rescue playbooks and expansion signals.Read 15 Oct 2026 · linkedin.com
Plan limits
The pricing page lists 25 tracked companies, three live connections, 5,000 monthly events and three months of history for Free; paid plan limits vary by company band.Read 28 Sep 2026 · gaintrace.com
Playbooks
Nineteen built-in workflows cover scenarios including health drops, renewal timelines, champion departures, payment failures and onboarding stages.Read 28 Sep 2026 · gaintrace.com
Praise: independent review evidence
G2 states that GainTrace has too few reviews to provide buying insight, so no repeated independent reviewer praise is available there.Read 15 Oct 2026 · g2.com
Rating on G2
0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · getapp.com
Risk explanations
The product shows the signals, weights and dates behind an account’s score, and withholds a churn percentage until data and confidence thresholds are met.Read 28 Sep 2026 · gaintrace.com
SDK
The pricing page lists a GainTrace SDK among the available connectors.Read 15 Oct 2026 · gaintrace.com
Security and data location
GainTrace says customer data is stored at rest in AWS data centres in Ireland, and its pricing page says EU data residency is available on every plan.Read 28 Sep 2026 · gaintrace.com
Security controls
Stated safeguards include TLS 1.2 or higher, AES-256-or-comparable encryption at rest, MFA for production access, least-privilege roles, tenant isolation, vulnerability scanning, penetration testing, monitoring, backups and incident response.Read 15 Oct 2026 · gaintrace.com
Self-hosting
GainTrace is offered as multi-tenant or single-tenant SaaS, while fully self-hosted VPC deployment is reserved for custom enterprise plans.Read 15 Oct 2026 · gaintrace.com
Surveys and NPS
Surveys, NPS and other feedback can be run inside the platform, with no per-response fee on paid plans.Read 15 Oct 2026 · gaintrace.com
Trace AI
Trace AI monitors product, billing and support data continuously and recommends which accounts need action.Read 15 Oct 2026 · gaintrace.com

Plans and prices

Free Free forever 25 companies · 100 contacts · 5,000 events/month · 3 live connectors · 100 automations/month · 12-hour sync · 3 months history Read 15 Oct 2026 · gaintrace.com
GainTrace $82 a month annually ($990); 2 months free versus monthly 100 companies at shown price · unlimited seats · 400 people · 20,000 events/month · 200 automations · 100 champions · 24 months history · 2-hour sync Read 15 Oct 2026 · gaintrace.com
GainTrace $990 a year Billed annually ($990) · 2 months free vs monthly · 100 companies tracked 100–2,500 companies · unlimited seats · 20,000–500,000 events/mo · 2-hour sync · 24 months of history Read 28 Sep 2026 · gaintrace.com
Enterprise $1,500 a month from 2,500+ companies · custom people and event limits · 15-minute sync · unlimited live connections · custom data history Read 15 Oct 2026 · gaintrace.com

Every GainTrace plan and price →

Strong points and limits

Strong points

  • Scores combine seven customer-health dimensions
  • Score explanations show signals, weights and dates
  • Nineteen built-in workflows
  • EU data residency available on every plan
  • Free plan tracks 25 companies

Limits

  • Inputs refresh every six hours
  • Free plan has three live connectors
  • No free trial

Who it suits

It suits B2B SaaS customer success teams tracking account health and renewal or onboarding risks. Teams wanting score explanations and workflow automation may benefit from its listed signals and playbooks.

Verdict

GainTrace emphasizes explainable health scores and workflows for common customer-success scenarios. Its free tier has defined company, event and connector limits; the paid plan lists annual billing at $82 a year.

Where Specifiction places it

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