Gainsight Customer Communities vs GainTrace
Gainsight Customer Communities
gainsight.com
GainTrace
gaintrace.comSide by side
| Figure | Gainsight Customer Communities | GainTrace |
|---|---|---|
| Price from | $83.33/mo | $82/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Customer Health Score Software | 8.2 (#3) | 8.8 (#1) |
| Documentation | Official support provides product documentation, release notes, integration guides, onboarding material, and a developer portal with human-readable and LLM-optimized documentation. | The data-engineering page advertises full API documentation but does not expose detailed endpoint or SDK reference content on that page. |
| Founded | 2009 | 2025 |
| Headquarters | San Francisco, California, USA | Ahmedabad, India |
| Integrations | Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations. | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. |
| Rating on G2 | 4.4 out of 5 from 276 reviews | 0.0 out of 5 from 0 reviews |
| Rating on GetApp | 4.3 out of 5 from 12 reviews | 0.0 out of 5 from 0 reviews |
| Security controls | Gainsight lists role-based access control, encryption, ISO 27001 certification, SOC 2 compliance, HIPAA coverage, and Data Privacy Framework participation. | Stated safeguards include TLS 1.2 or higher, AES-256-or-comparable encryption at rest, MFA for production access, least-privilege roles, tenant isolation, vulnerability scanning, penetration testing, monitoring, backups and incident response. |
| Support | The listed plans include Self-Service Support for Professional, CSM Support for Business, and Enterprise CSM Support for Enterprise. | The company says support is handled by the founders and that support email is answered within one business day. |
| What it does | Gainsight Customer Communities provides branded online spaces where customers ask questions, exchange knowledge, access resources, and influence product direction. | GainTrace combines product usage, billing, support and CRM signals into explainable account health scores and churn-risk alerts for B2B SaaS teams. |
Plans
Gainsight Customer Communities
- Customer Communities listing$1,000 a year
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
GainTrace
- FreeFree
- GainTrace$82 a month
- GainTrace$990 a year
- Enterprise$1,500 a month
In their own words
Gainsight Customer Communities
Gainsight Customer Communities provides web and API tools for giving customers one place to ask, answer, learn, and share knowledge. Community features include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize communities without code, tailoring experiences around a product, role, or region. The service also supports customer discussions about what works, what is missing, and what should come next, with feature requests, a feedback portal, and a product roadmap. Described AI capabilities include AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. Native Skilljar integration provides course access, Academy search, and Unified Login. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based access controls and encryption for transport, data at rest, PGP, and email APIs. Plans are paid and priced on request: Professional has three admin seats, Business five, and Enterprise ten.
GainTrace
GainTrace is customer success software for B2B SaaS teams that turns account signals into health scores intended to surface churn risk. Scores weigh usage, adoption, engagement, sentiment, revenue, support and CSM pulse, with inputs refreshed every six hours. For each account, the product shows the signals, weights and dates behind its score; it withholds a churn percentage until data and confidence thresholds are met. Nineteen built-in workflows cover situations such as declining health, renewal timelines, champion departures, payment failures and onboarding stages. Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Mixpanel, Segment, PostHog, Zoom, a custom webhook and the GainTrace SDK. The free plan covers 25 tracked companies, 100 contacts, 5,000 events per month, three live connectors, 100 automations per month, 12-hour sync and three months of history. The paid GainTrace plan is $82 a year, billed annually at $990, with limits varying by company band. GainTrace says data is stored at rest in AWS data centres in Ireland and EU data residency is available on every plan. It runs on web and provides an API.