Best Customer Success Analytics Software in 2026
Updated
In short: Muntri is ranked #1 of 21 as of 7 October 2026, ahead of Bruin for Customer Success and CSI Pro. The best-ranked option with a free plan is Bruin for Customer Success. The lowest first paid tier on this page is GainTrace at $6.83/mo.
Customer success analytics software helps teams examine account performance, engagement, expansion and renewal concerns. Compare CS performance reporting with engagement and expansion analytics to see which customer questions the listed capabilities address. Renewal risk analytics offers another lens, while data source depth and account limits describe data scope and plan constraints. Free-plan availability and paid-from pricing add cost details to consider. Muntri, Bruin for Customer Success and CSI Pro are among the options shown, alongside AccountLens and Dimension Labs. Think about the accounts you need to track and the insights your team wants to use; then weigh the listed reporting, data and analytics capabilities against those needs.
21 customer success analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
21ranked
6free plans on this page
$6.83/molowest paid tier
7 Oct 2026last checked
Input list Customer Success Analytics Software 21 channels on this page · 46 of 168 spec lines stated by the makers
Ch Tool Free planPaid fromRenewal risk analyticsExpansion analyticsEngagement analyticsCS performance reportingData source depthAccount limit Spec sheet Score
01 Muntri Free planNoPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 7.5
02 Bruin for Customer Success Free planYesPaid fromnot statedRenewal risk analyticsYesExpansion analyticsYesEngagement analyticsYesCS performance reportingYesData source depthmulti-sourceAccount limitnot stated 6/8spec lines stated 7.4
03 CSI Pro Free planYesPaid fromnot statedRenewal risk analyticsYesExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthmulti-sourceAccount limitnot stated 3/8spec lines stated 7.2
04 AccountLens Free planYesPaid fromnot statedRenewal risk analyticsYesExpansion analyticsYesEngagement analyticsYesCS performance reportingnot statedData source depthsingle-sourceAccount limitnot stated 5/8spec lines stated 7.0
05 Dimension Labs Free planYesPaid fromnot statedRenewal risk analyticsYesExpansion analyticsYesEngagement analyticsYesCS performance reportingnot statedData source depthmulti-sourceAccount limitnot stated 5/8spec lines stated 6.9
06 CSHUBB Free planNoPaid fromnot statedRenewal risk analyticsYesExpansion analyticsYesEngagement analyticsYesCS performance reportingYesData source depthmulti-sourceAccount limit1,000 accounts 7/8spec lines stated 6.7
07 CSSignal Free planNoPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 6.7
08 GainTrace Free planYesPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 6.7
09 Hook Free plannot statedPaid fromnot statedRenewal risk analyticsYesExpansion analyticsYesEngagement analyticsYesCS performance reportingYesData source depthmulti-sourceAccount limitnot stated 5/8spec lines stated 6.7
10 Custify Free plannot statedPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 0/8spec lines stated 6.6
11 Successifier Free planNoPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 6.6
12 Vitally Free planNoPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 6.6
13 Planhat Free plannot statedPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 0/8spec lines stated 6.4
14 SmartKarrot Free planNoPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 6.4
15 Chief Free planNoPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 6.3
16 ZapScale Free plannot statedPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 0/8spec lines stated 6.3
17 fiit Free planNoPaid fromnot statedRenewal risk analyticsYesExpansion analyticsYesEngagement analyticsYesCS performance reportingnot statedData source depthsingle-sourceAccount limitnot stated 5/8spec lines stated 6.2
18 ClientSuccess Free planNoPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 6.1
19 Gainsight Customer Success Free planNoPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 6.1
20 Skalin Free planNoPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 1/8spec lines stated 6.0
21 ChurnZero Free plannot statedPaid fromnot statedRenewal risk analyticsnot statedExpansion analyticsnot statedEngagement analyticsnot statedCS performance reportingnot statedData source depthnot statedAccount limitnot stated 0/8spec lines stated 5.4
Compare all 21 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Renewal risk analytics | Expansion analytics |
|---|---|---|---|---|---|---|---|---|
| 1 | Muntri | 7.5 | Free plan | $299/mo | No | — | — | — |
| 2 | Bruin for Customer Success | 7.4 | Free plan | Free | Yes | — | Yes | Yes |
| 3 | CSI Pro | 7.2 | Free plan | Free | Yes | — | Yes | — |
| 4 | AccountLens | 7.0 | Free plan | $99/mo | Yes | — | Yes | Yes |
| 5 | Dimension Labs | 6.9 | Free plan | $999/mo | Yes | — | Yes | Yes |
| 6 | CSHUBB | 6.7 | No | ₹26,999/mo | No | — | Yes | Yes |
| 7 | CSSignal | 6.7 | No | $129/mo | No | — | — | — |
| 8 | GainTrace | 6.7 | Free plan | $6.83/mo | Yes | — | — | — |
| 9 | Hook | 6.7 | No | — | — | — | Yes | Yes |
| 10 | Custify | 6.6 | No | — | — | — | — | — |
| 11 | Successifier | 6.6 | No | $79/mo | No | — | — | — |
| 12 | Vitally | 6.6 | No | — | No | — | — | — |
| 13 | Planhat | 6.4 | No | — | — | — | — | — |
| 14 | SmartKarrot | 6.4 | No | $1,250/mo | No | — | — | — |
| 15 | Chief | 6.3 | No | $150/mo | No | — | — | — |
| 16 | ZapScale | 6.3 | No | — | — | — | — | — |
| 17 | fiit | 6.2 | No | $399/mo | No | — | Yes | Yes |
| 18 | ClientSuccess | 6.1 | No | — | No | — | — | — |
| 19 | Gainsight Customer Success | 6.1 | No | — | No | — | — | — |
| 20 | Skalin | 6.0 | No | €58.25/mo | No | — | — | — |
| 21 | ChurnZero | 5.4 | No | — | — | — | — | — |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer success analytics software is ranked first on Specifiction?
Muntri is ranked #1 of 21 with a score of 7.5. Bruin for Customer Success is second and CSI Pro third.
How many of these have a free plan?
6 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, GainTrace has the lowest first paid tier we found: $6.83/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.
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