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SPECIFICTION
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Dimension Labs

dimensionlabs.io

From $999/mo Free plan WebAPISelf-hosted
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Spec score 8.2 #5 of 21 in Customer Success Analytics Software

What it is

Dimension Labs connects customer conversations with business metrics so teams can investigate why those metrics change. It accepts records such as calls, chats, support tickets, surveys, CRM notes and emails, alongside structured CRM, usage and financial data. Its AI agent answers questions in plain English and can produce reports, charts and causal findings supported by evidence. The Meaning Layer standardizes channels and enriches records with attributes such as intent, sentiment, root cause and risk. Governance features include source-record traceability, extraction logic and model-version lineage, version control and audit trails. Data can connect through the Universal API or integrations and structured outputs can be exported to Snowflake, Databricks or BigQuery for BI tools including Tableau, Power BI and Hex. The platform lists cloud and on-prem deployment, SOC 2 and ISO 27001, GDPR and CCPA compliance, PII redaction, penetration testing and data deletion. Explore is free but stops at 1,000 records per month, and there is no traditional free trial. Paid plans start at $999.00 per month; Enterprise is custom, starting at $150,000 per year.

Spec sheet

Purpose
Dimension Labs connects customer conversations to business metrics so users can investigate why metrics move.Read 30 Sep 2026 · dimensionlabs.io
Intended users
The pricing page positions Enterprise for Fortune 500 and large enterprise organizations; the platform names Sales, CX and Support, Customer Success, Product, and Data and Analytics teams.Read 30 Sep 2026 · dimensionlabs.io
Deployment
The platform page lists cloud or on-prem deployment, and the Enterprise plan includes an on-premise deployment option.Read 30 Sep 2026 · dimensionlabs.io
Integrations
The maker says its Universal API can connect conversational data sources and that integrations include one-click connections or API endpoints.Read 30 Sep 2026 · docs.dimensionlabs.io
Security
The maker lists SOC 2 and ISO 27001 compliance, GDPR and CCPA compliance, PII redaction, penetration testing and data deletion.Read 30 Sep 2026 · dimensionlabs.io
Support
The pricing page lists email support on plans, with priority support SLA on Scale and a dedicated customer success manager on Enterprise.Read 30 Sep 2026 · dimensionlabs.io
Headquarters
San Francisco, California, United StatesRead 28 Sep 2026 · dimensionlabs.io
Analysis
Its AI agent answers questions in plain English and can produce evidence-backed reports, charts and causal findings.Read 30 Sep 2026 · dimensionlabs.io
Data types
It accepts conversational data such as call transcripts, chats, support tickets, surveys, CRM notes and emails, along with structured CRM, usage and financial data.Read 30 Sep 2026 · dimensionlabs.io
Evaluation
The maker calls Explore its evaluation tier and says it does not offer a traditional free trial; qualifying enterprise deals can use paid POCs.Read 30 Sep 2026 · dimensionlabs.io
Governance
The platform describes source-record traceability, extraction logic and model-version lineage, plus version control and audit trails.Read 30 Sep 2026 · dimensionlabs.io
Limits
Explore has a hard stop at 1,000 monthly records; paid Discover, Prove and Scale tiers bill additional records at their tier-specific overage rates.Read 30 Sep 2026 · dimensionlabs.io
Meaning Layer
The platform normalizes channels and enriches records with dimensions such as intent, sentiment, root cause and risk.Read 30 Sep 2026 · dimensionlabs.io
Warehouse and BI
Structured output can be exported to Snowflake, Databricks or BigQuery and used with BI tools including Tableau, Power BI and Hex.Read 30 Sep 2026 · dimensionlabs.io

Plans and prices

Explore Free Free 1,000 records/mo · 1 data source · single-source AI Agent Q&A · CSV export · hard stop at 1,000 records Read 30 Sep 2026 · dimensionlabs.io
Discover $999 a month Per Month; annual option $9,990/year, billed upfront 5,000 records/mo · 1 data source · unlimited intelligence reports · $0.15/record overage · Week 4 finding guarantee Read 30 Sep 2026 · dimensionlabs.io
Prove $2,999 a month Per month; annual option $29,990/year, billed upfront 25,000 records/mo · up to 3 sources · causal findings with confidence intervals · warehouse export · $0.10/record overage Read 30 Sep 2026 · dimensionlabs.io
Scale $6,999 a month Per month; annual option $69,990/year, billed upfront 100,000 records/mo · unlimited data sources · subgroup causal analysis · priority support SLA · $0.06/record overage Read 30 Sep 2026 · dimensionlabs.io
Enterprise Priced on request Custom; starting at $150,000/year Unlimited records · unlimited sources · dedicated CSM · on-premise deployment option · HIPAA/GDPR alignment Read 30 Sep 2026 · dimensionlabs.io

Every Dimension Labs plan and price →

Strong points and limits

Strong points

  • Connects conversational and structured business data.
  • Reports can include evidence-backed causal findings.
  • Tracks source records and model-version lineage.
  • Exports structured output to major data warehouses.
  • Lists cloud and on-prem deployment.

Limits

  • Explore stops at 1,000 records monthly.
  • No traditional free trial is offered.
  • Discover starts at $999.00 per month.
  • Enterprise starts at $150,000 per year.

Who it suits

Dimension Labs names Sales, CX and Support, Customer Success, Product, and Data and Analytics teams as users. Its Enterprise plan is positioned for Fortune 500 and large enterprise organizations.

Verdict

Dimension Labs is built to connect customer-record analysis with business metrics, while retaining traceability and governance details. The free tier has a hard record cap, and paid plans begin at $999.00 per month.

Where Specifiction places it

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