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CustomerCatalyst
customercatalyst.io
Spec sheet
- Purpose
- CustomerCatalyst is an all-in-one Customer Success platform for engaging, retaining and growing customer bases.Read 30 Sep 2026 · customercatalyst.io
- Integrations
- Listed integrations include HubSpot, Salesforce, Pipedrive, Dynamics 365, Slack, Microsoft Teams, Zendesk, Intercom, Gmail, Outlook, Segment and Mixpanel.Read 30 Sep 2026 · customercatalyst.io
- Security
- CustomerCatalyst states that it follows SOC 2 and GDPR and uses encryption at rest and in transit, role-based access control, audit logs and European hosting.Read 30 Sep 2026 · customercatalyst.io
- Support
- Support includes 24/7 assistance through a private Slack channel, email and phone, plus a dedicated Customer Success Manager.Read 30 Sep 2026 · customercatalyst.io
- AI MCP
- An embedded MCP server lets ChatGPT, Claude, Cursor or custom agents query customer data, trigger playbooks and create tasks.Read 30 Sep 2026 · customercatalyst.io
- Coming soon
- Automation workflows and embedded NPS/CSAT surveys are marked as coming soon on the product overview.Read 30 Sep 2026 · customercatalyst.io
- Customer 360
- The platform provides unified, real-time customer profiles, interaction tracking and customer insights.Read 30 Sep 2026 · customercatalyst.io
- Dashboards
- Dashboards provide personal and organization-wide views of customer health, activity, risks and expansion opportunities.Read 30 Sep 2026 · customercatalyst.io
- Health scoring
- Customer health scores use product usage, engagement, NPS, support tickets and CSM Pulse scores.Read 30 Sep 2026 · customercatalyst.io
- Onboarding
- The company states that customers can go live in 3–4 weeks with structured onboarding requiring two hours per week.Read 30 Sep 2026 · customercatalyst.io
- Playbooks
- Users can create unlimited custom playbooks and trigger actions from lifecycle stages, behavior or other triggers.Read 30 Sep 2026 · customercatalyst.io
- Success plans
- Success Plans support unlimited customizable templates, customer goals, milestones and real-time collaboration.Read 30 Sep 2026 · customercatalyst.io
- Target users
- CustomerCatalyst is positioned for Customer Success teams in Nordic B2B SaaS companies.Read 30 Sep 2026 · customercatalyst.io
Plans and prices
Starter 1,990 NOK a month monthly Customer 360° profiles · real-time health scores · task management · email and Slack alerts · up to 3 users Read 30 Sep 2026 · customercatalyst.io
Growth 4,990 NOK a month monthly Everything in Starter · automated playbooks · customer journey and success plans · dashboards and analytics · upsell and renewal forecasts · up to 10 users Read 30 Sep 2026 · customercatalyst.io
Scale 9,990 NOK a month monthly Everything in Growth · AI MCP server · SSO, SCIM and audit logs · custom data models · custom integrations · dedicated CSM and SLA Read 30 Sep 2026 · customercatalyst.io
Where Specifiction places it
- Customer Health Score Software#6 of 267.9
