CustomerCatalyst vs Gainsight Customer Communities
CustomerCatalyst
customercatalyst.ioGainsight Customer Communities
gainsight.comSide by side
| Figure | CustomerCatalyst | Gainsight Customer Communities |
|---|---|---|
| Price from | 1,990 NOK/mo | $83.33/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Customer Health Score Software | 7.9 (#6) | 8.2 (#3) |
| Integrations | Listed integrations include HubSpot, Salesforce, Pipedrive, Dynamics 365, Slack, Microsoft Teams, Zendesk, Intercom, Gmail, Outlook, Segment and Mixpanel. | Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations. |
| Purpose | CustomerCatalyst is an all-in-one Customer Success platform for engaging, retaining and growing customer bases. | Gainsight Customer Communities gives customers one place to ask, answer, learn, and share knowledge. |
| Support | Support includes 24/7 assistance through a private Slack channel, email and phone, plus a dedicated Customer Success Manager. | The listed plans include Self-Service Support for Professional, CSM Support for Business, and Enterprise CSM Support for Enterprise. |
Plans
CustomerCatalyst
- Starter1,990 NOK a month
- Growth4,990 NOK a month
- Scale9,990 NOK a month
Gainsight Customer Communities
- Customer Communities listing$1,000 a year
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
In their own words
CustomerCatalyst
CustomerCatalyst has no write-up on Specifiction yet; its figures are above.
Gainsight Customer Communities
Gainsight Customer Communities provides web and API tools for giving customers one place to ask, answer, learn, and share knowledge. Community features include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize communities without code, tailoring experiences around a product, role, or region. The service also supports customer discussions about what works, what is missing, and what should come next, with feature requests, a feedback portal, and a product roadmap. Described AI capabilities include AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. Native Skilljar integration provides course access, Academy search, and Unified Login. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based access controls and encryption for transport, data at rest, PGP, and email APIs. Plans are paid and priced on request: Professional has three admin seats, Business five, and Enterprise ten.