Custify vs CustomerCatalyst
Custify
custify.com
CustomerCatalyst
customercatalyst.ioSide by side
| Figure | Custify | CustomerCatalyst |
|---|---|---|
| Price from | — | 1,990 NOK/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Customer Health Score Software | 8.4 (#2) | 7.9 (#6) |
| Customer 360 | The platform offers a customizable customer view with relevant customer data. | The platform provides unified, real-time customer profiles, interaction tracking and customer insights. |
| Health scoring | Users can create personalized health scores to identify customer risks and opportunities. | Customer health scores use product usage, engagement, NPS, support tickets and CSM Pulse scores. |
| Integrations | Custify can import CRM, billing, support, and marketing data, and offers a native API, a JavaScript snippet, and a Segment connection. | Listed integrations include HubSpot, Salesforce, Pipedrive, Dynamics 365, Slack, Microsoft Teams, Zendesk, Intercom, Gmail, Outlook, Segment and Mixpanel. |
| Purpose | Custify is customer success software for centralizing customer data, automating workflows, reducing churn, improving onboarding, and driving expansion. | CustomerCatalyst is an all-in-one Customer Success platform for engaging, retaining and growing customer bases. |
| Security | Custify states that it is SOC 2 Type 2 and ISO/IEC 27001 certified and GDPR compliant. | CustomerCatalyst states that it follows SOC 2 and GDPR and uses encryption at rest and in transit, role-based access control, audit logs and European hosting. |
| Support | Custify lists in-app and email support and describes guided onboarding and implementation assistance. | Support includes 24/7 assistance through a private Slack channel, email and phone, plus a dedicated Customer Success Manager. |
Plans
CustomerCatalyst
- Starter1,990 NOK a month
- Growth4,990 NOK a month
- Scale9,990 NOK a month
In their own words
Custify
Custify is customer success software for bringing customer information together, automating workflows, reducing churn, and supporting expansion. Its Customer 360 dashboard combines customer data, product usage, adoption, health scores, and lifecycle details. Teams can define custom KPIs and metrics, track trends, and monitor at-risk customers and expansion opportunities. Playbooks can send reminders and assign tasks when metrics change; CustifyAI adds conversation summaries, natural-language customer queries, account selection, and AI-assisted workflow actions. The platform can import CRM, billing, support, and marketing data through a native API, JavaScript snippet, and Segment connection. Named integrations include Salesforce, HubSpot, Stripe, Chargebee, Recurly, Intercom, Help Scout, and Zendesk. Custify states that it maintains active GDPR compliance and ISO 27001 certification, and hosts customer data in Germany. Concierge Onboarding typically takes about four weeks and includes integration help, live training, a dedicated customer success manager, and post-launch support. Pricing is on request; a free trial is available.
CustomerCatalyst
CustomerCatalyst has no write-up on Specifiction yet; its figures are above.