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Customer Service

Best Proactive Customer Retention Software in 2026

This list helps teams compare software for reducing customer churn through risk scoring, health scores, usage tracking and retention actions. Before choosing, check the published price or trial terms, supported platforms, and whether the tool covers the workflows, outreach and data integrations you need.

  1. 01 GainTrace

    It suits B2B SaaS customer success teams tracking account health and renewal or onboarding risks.

    From $82/mo Free plan Web · API · Self-hosted
    8.9 Visit Specs
  2. 02 Custify

    Custify is designed for customer success managers and B2B SaaS businesses that need customer health tracking and workflow automation.

    Free trial Web · API
    8.3 Visit Specs
  3. 03 Togile CRM

    It suits teams seeking CRM, pipeline, and revenue tools, from startups to larger organizations.

    From ₹3,000/mo Free plan Web · iOS · Android · API
    8.3 Visit Specs
  4. 04 Churnkey

    Churnkey suits subscription businesses seeking cancellation flows, failed-payment recovery, or churn metrics.

    From $20.83/mo Free trial Web · API
    8.0 Visit Specs
  5. 05 CSSignal

    CSSignal is intended for customer success managers, operations teams, and leaders, as well as founders or GTM leaders managing customer accounts.

    From $129/mo Free trial Web
    8.0 Visit Specs
  6. 06 Retain

    Retain is aimed at B2B SaaS businesses past product-market fit, particularly those with high-value accounts and lean customer success or account-management teams.

    From $79/mo Free trial Web · API
    7.7 Visit Specs
  7. 07 Churned

    It suits subscription teams managing large subscriber populations and interaction volumes.

    Web · API
    7.5 Visit Specs
  8. 08 Successifier

    It suits SaaS customer-success teams that want health scoring, onboarding workflows, and renewal tracking in one platform.

    From $79/mo Free trial Web · API
    7.5 Visit Specs
  9. 09 Customerscore.io

    Customerscore.io is described as built for lean Customer Success, Growth, and RevOps teams at SaaS companies.

    Web · API
    7.3 Visit Specs
  10. 10 fiit

    fiit suits customer-success teams, account managers, renewal teams, and onboarding groups already using Salesforce.

    From $399/mo Web
    7.3 Visit Specs
  11. 11 Paddle Retain
    Free trial Web
    7.3 Visit Specs
  12. 12 SmartKarrot
    From $1,250/mo Web · API
    7.3 Visit Specs
  13. 13 ClientSuccess

    Startup, growth, and enterprise packages target early-stage startups, SMB and mid-market organizations, and large organizations respectively.

    Web
    7.2 Visit Specs
  14. 14 Planhat

    It is aimed at commercial teams in B2B enterprises handling customer success, CRM, or professional services workflows.

    Web · API
    7.0 Visit Specs
  15. 15 Vitally

    Vitally is aimed at Customer Success teams working with one-to-many and PLG, hybrid, or one-to-one engagement models.

    Free trial Web · API
    7.0 Visit Specs
  16. 16 Velaris
    Web
    6.6 Visit Specs
  17. 17 ZapScale

    It suits growing customer success teams serving B2B SaaS companies.

    Web
    6.4 Visit Specs
  18. 18 AmplifyCS
    Web
    6.0 Visit Specs
  19. 19 ChurnAI
    5.9 Visit Specs
  20. 20 Reptrics
    Web
    5.6 Visit Specs
  21. 21 RetentionLens
    Web
    5.5 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Compare GainTrace and Custify Get a place on this list

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