Paddle Retain
paddle.com
Spec sheet
- Purpose
- Retain is a retention toolkit for recovering failed payments, reducing cancellations, and increasing customer lifetime value.Read 4 Oct 2026 · paddle.com
- Trial
- The term optimization page offers a 30-day free trial.Read 4 Oct 2026 · paddle.com
- Headquarters
- London, United KingdomRead 28 Sep 2026 · paddle.com
- Founded
- Paddle’s site footer shows “© 2012—2026.”Read 4 Oct 2026 · paddle.com
- Maker
- Paddle’s about page describes it as a Merchant of Record for digital product companies.Read 4 Oct 2026 · paddle.com
- Branding
- Businesses can give customers a fully branded Retain experience.Read 4 Oct 2026 · paddle.com
- Cancellation flows
- Automated cancellation flows can offer personalized retention offers and collect customer feedback about why they are leaving.Read 4 Oct 2026 · paddle.com
- Failed payment recovery
- Retain automatically recovers users who churned because of failed payments or expired payment methods.Read 4 Oct 2026 · paddle.com
- Integration
- Retain works with an existing billing stack and can be configured by adding a JavaScript snippet.Read 4 Oct 2026 · paddle.com
- Intended customers
- Paddle describes Retain as serving SaaS, app, and digital product businesses.Read 4 Oct 2026 · paddle.com
- Payment updates
- Customers can update payment details through a localized recovery experience with Apple Pay or Google Pay and no sign-in requirement.Read 4 Oct 2026 · paddle.com
- Retry optimization
- Its retry logic uses payment failure data and customer metadata, including day of week, failure code, card type, and location, to choose retry timing.Read 4 Oct 2026 · paddle.com
- Security and compliance
- Paddle says Retain is SOC 2 certified and compliant with GDPR and other local data collection regulations.Read 4 Oct 2026 · paddle.com
- Term optimization
- Retain can reach selected customers with annual plan upgrades to increase lifetime value.Read 4 Oct 2026 · paddle.com
Plans and prices
Paddle Retain Priced on request No extra cost with Paddle Billing; standalone pricing not stated Read 4 Oct 2026 · paddle.com
Where Specifiction places it
- Proactive Customer Retention Software#11 of 217.3
- Dunning Management Software#41 of 467.2