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SPECIFICTION
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Userback

userback.io

From $29/mo Free plan WebiOSAndroidAPIBrowser extension
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Spec score 8.1 #24 of 59 in Customer Feedback Software

What it is

Userback helps product teams collect and organize user feedback and act on it. Its in-app widget can capture annotated screenshots, video recordings, and console logs, while session replay shows what users did before reporting a bug. Teams can run targeted surveys and NPS prompts. The Feature Portal lets users submit ideas, vote, comment, and follow a public roadmap. AI features can categorize feedback, surface similar issues, and detect recurring themes and sentiment. Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. A Chrome, Firefox, and Edge browser extension captures feedback from websites without requiring code on the target site; a Mobile SDK supports native iOS and Android feedback. The free plan allows unlimited feedback collection, but feedback remains available in the account for only seven days. Team costs $29.00 per month billed annually, or $39 billed monthly. Business and higher tiers include further features such as session replay, AI features, and mobile SDK access.

Spec sheet

Product
Userback helps product teams collect, understand, and act on user feedback in one place.Read 3 Oct 2026 · userback.io
Integrations
Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier.Read 3 Oct 2026 · userback.io
Security
The security page says Userback uses HTTPS with TLS 1.2 or 1.3, encrypts account data, and stores passwords as one-way hashes.Read 3 Oct 2026 · userback.io
Compliance
The security page states that Userback is SOC 2 Type II compliant and compliant with GDPR and specified Australian privacy laws.Read 3 Oct 2026 · userback.io
Support
Enterprise includes priority support with a dedicated Slack channel, and the pricing FAQ says users can schedule a demo or contact Userback by email or website chat.Read 3 Oct 2026 · userback.io
Founded
2016Read 23 Sep 2026 · userback.io
AI features
The features page says AI can categorize incoming feedback, surface similar issues, and detect recurring themes and sentiment.Read 3 Oct 2026 · userback.io
Browser extension
The browser extension is available for Chrome, Firefox, and Edge and captures feedback from websites without installing code on the target site.Read 3 Oct 2026 · userback.io
Company history
The company says it has been building Userback since 2018 and identifies Jon Tobin and Lee Le as co-founders.Read 3 Oct 2026 · userback.io
Feature requests
The Feature Portal lets users submit ideas, vote on features, comment, and follow a public roadmap.Read 3 Oct 2026 · userback.io
Free plan limit
The Free plan allows unlimited feedback collection, but feedback is available in the account for only 7 days.Read 3 Oct 2026 · userback.io
Mobile support
The integrations page describes a Mobile SDK for native iOS and Android in-app feedback.Read 3 Oct 2026 · userback.io
Session replay
Session replay lets teams see what users did before reporting a bug.Read 3 Oct 2026 · userback.io
Surveys
Users can run targeted in-app surveys and NPS prompts to measure sentiment and product changes.Read 3 Oct 2026 · userback.io
Visual feedback
Its feedback widget collects in-app feedback with annotated screenshots, video recordings, and console logs.Read 3 Oct 2026 · userback.io

Plans and prices

Free Forever Free Free 2 seats · 2 projects · feedback available for 7 days · unlimited feedback collection Read 3 Oct 2026 · userback.io
Team $29 a month billed annually; $39 billed monthly 5 seats · 5 projects · unlimited feedback availability Read 3 Oct 2026 · userback.io
Business $79 a month billed annually; $99 billed monthly unlimited seats · 25 projects · includes surveys, session replay with feedback, AI features, and automation Read 3 Oct 2026 · userback.io
Business Plus $159 a month billed annually; $199 billed monthly unlimited seats · 50 projects · includes mobile SDK, REST API, webhooks, and advanced privacy controls Read 3 Oct 2026 · userback.io
Enterprise Priced on request Talk to sales unlimited projects · custom terms and invoice payment · SSO · priority support with dedicated Slack channel Read 3 Oct 2026 · userback.io

Every Userback plan and price →

Strong points and limits

Strong points

  • Widget captures annotated screenshots, recordings, and console logs.
  • Feature Portal supports ideas, voting, comments, and roadmap following.
  • Browser extension captures feedback without code on the target site.
  • Free plan allows unlimited feedback collection.

Limits

  • Free-plan feedback is available for only seven days.
  • Team costs $29.00 per month billed annually.
  • Mobile SDK is included in Business Plus, not the listed lower plans.

Who it suits

Userback suits product teams that want to gather feedback through in-app tools, surveys, session replay, or a feature portal. Its browser extension and native mobile SDK support feedback collection in web and mobile contexts.

Verdict

Userback brings feedback collection, replay, surveys, and feature requests into one product. The free plan allows unlimited submissions, but its seven-day feedback availability is a meaningful limit.

Where Specifiction places it

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