Canny vs Userback
Canny
canny.ioUserback
userback.ioSide by side
| Figure | Canny | Userback |
|---|---|---|
| Price from | $79/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Customer Feedback Software | 9.2 (#2) | 8.1 (#24) |
| Spec score · User Feedback Tools | 9.2 (#2) | 8.2 (#10) |
| Founded | Canny says it launched in 2017 as feature-voting boards and remains led by co-founders Sarah Hum and Andrew Rasmussen. | 2016 |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. |
| Security | Canny says it is SOC 2 certified and makes its report available on request. | The security page says Userback uses HTTPS with TLS 1.2 or 1.3, encrypts account data, and stores passwords as one-way hashes. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | Enterprise includes priority support with a dedicated Slack channel, and the pricing FAQ says users can schedule a demo or contact Userback by email or website chat. |
Plans
Userback
- Free ForeverFree
- Team$29 a month
- Business$79 a month
- Business Plus$159 a month
- EnterprisePriced on request
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
Userback
Userback helps product teams collect and organize user feedback and act on it. Its in-app widget can capture annotated screenshots, video recordings, and console logs, while session replay shows what users did before reporting a bug. Teams can run targeted surveys and NPS prompts. The Feature Portal lets users submit ideas, vote, comment, and follow a public roadmap. AI features can categorize feedback, surface similar issues, and detect recurring themes and sentiment. Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. A Chrome, Firefox, and Edge browser extension captures feedback from websites without requiring code on the target site; a Mobile SDK supports native iOS and Android feedback. The free plan allows unlimited feedback collection, but feedback remains available in the account for only seven days. Team costs $29.00 per month billed annually, or $39 billed monthly. Business and higher tiers include further features such as session replay, AI features, and mobile SDK access.