Appbot vs Userback
Appbot
appbot.coUserback
userback.ioSide by side
| Figure | Appbot | Userback |
|---|---|---|
| Price from | $39.92/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Customer Feedback Software | 9.0 (#4) | 8.1 (#24) |
| AI features | Ask Appbot answers questions in plain language using review data, while Appbot MCP connects review intelligence to compatible AI tools such as Claude and ChatGPT. | The features page says AI can categorize incoming feedback, surface similar issues, and detect recurring themes and sentiment. |
| Company history | Appbot says it was initially released as a review aggregator in 2011. | The company says it has been building Userback since 2018 and identifies Jon Tobin and Lee Le as co-founders. |
| Founded | 2011 | 2016 |
| Integrations | Listed integrations include Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks and other CRMs. | Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. |
| Security | Appbot says it enforces TLS for services, encrypts stored data and rotates keys regularly, and hosts infrastructure on AWS. | The security page says Userback uses HTTPS with TLS 1.2 or 1.3, encrypts account data, and stores passwords as one-way hashes. |
| Support | Appbot offers email support only and says it aims to respond within one business day; it does not offer live demos. | Enterprise includes priority support with a dedicated Slack channel, and the pricing FAQ says users can schedule a demo or contact Userback by email or website chat. |
Plans
Appbot
- Small$49 a month
- Medium$99 a month
- Large$166 a month
- Premium$479 a month
- Premium$479 a year
Userback
- Free ForeverFree
- Team$29 a month
- Business$79 a month
- Business Plus$159 a month
- EnterprisePriced on request
In their own words
Appbot
Appbot analyzes app-store reviews and helps teams monitor, understand, and answer customer feedback. It collects reviews from Apple App Store, Google Play, Mac App Store, and Microsoft Store, then applies sentiment, topic, and emotion analysis. Feedback can be categorized as feature requests, bugs, crashes, or user-experience issues. Monitoring alerts track incoming reviews, while AI Replies draft personalized responses in a brand voice and the reviewer’s language. Ask Appbot answers questions in plain language from review data, and Appbot MCP connects review intelligence to compatible tools such as Claude and ChatGPT. Teams can reply in Appbot or through integrations including Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks, and other CRMs. Dashboards combine up to 35 data points and widgets, with scheduled interactive PDF reports sent by email. Plans start at $49 a month billed annually, and a 14-day trial is available. There is no free plan; REST API access is an optional paid add-on for Large and Premium.
Userback
Userback helps product teams collect and organize user feedback and act on it. Its in-app widget can capture annotated screenshots, video recordings, and console logs, while session replay shows what users did before reporting a bug. Teams can run targeted surveys and NPS prompts. The Feature Portal lets users submit ideas, vote, comment, and follow a public roadmap. AI features can categorize feedback, surface similar issues, and detect recurring themes and sentiment. Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. A Chrome, Firefox, and Edge browser extension captures feedback from websites without requiring code on the target site; a Mobile SDK supports native iOS and Android feedback. The free plan allows unlimited feedback collection, but feedback remains available in the account for only seven days. Team costs $29.00 per month billed annually, or $39 billed monthly. Business and higher tiers include further features such as session replay, AI features, and mobile SDK access.