Featurebase vs Userback
Featurebase
featurebase.appUserback
userback.ioSide by side
| Figure | Featurebase | Userback |
|---|---|---|
| Price from | $29/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Customer Feedback Software | 9.1 (#3) | 8.1 (#24) |
| Spec score · User Feedback Tools | 9.2 (#3) | 8.2 (#10) |
| Integrations | Official integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. | Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. |
| Product | Featurebase combines AI-powered customer support, customer feedback collection, and product announcements in one platform. | Userback helps product teams collect, understand, and act on user feedback in one place. |
| Security | The site says Featurebase is audited and certified and lists GDPR, CCPA, and SOC 2. | The security page says Userback uses HTTPS with TLS 1.2 or 1.3, encrypts account data, and stores passwords as one-way hashes. |
| Support | Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools. | Enterprise includes priority support with a dedicated Slack channel, and the pricing FAQ says users can schedule a demo or contact Userback by email or website chat. |
Plans
Featurebase
- FreeFree
- Growth$29 a month
- Professional$59 a month
- Enterprise$99 a month
Userback
- Free ForeverFree
- Team$29 a month
- Business$79 a month
- Business Plus$159 a month
- EnterprisePriced on request
In their own words
Featurebase
Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.
Userback
Userback helps product teams collect and organize user feedback and act on it. Its in-app widget can capture annotated screenshots, video recordings, and console logs, while session replay shows what users did before reporting a bug. Teams can run targeted surveys and NPS prompts. The Feature Portal lets users submit ideas, vote, comment, and follow a public roadmap. AI features can categorize feedback, surface similar issues, and detect recurring themes and sentiment. Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. A Chrome, Firefox, and Edge browser extension captures feedback from websites without requiring code on the target site; a Mobile SDK supports native iOS and Android feedback. The free plan allows unlimited feedback collection, but feedback remains available in the account for only seven days. Team costs $29.00 per month billed annually, or $39 billed monthly. Business and higher tiers include further features such as session replay, AI features, and mobile SDK access.