Beamer vs Userback
Beamer
getbeamer.comUserback
userback.ioSide by side
| Figure | Beamer | Userback |
|---|---|---|
| Price from | $59/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 5 |
| Spec score · Customer Feedback Software | 9.3 (#1) | 8.1 (#24) |
| Founded | 2018 | 2016 |
| Integrations | Official integrations include Zapier, Segment, Intercom, Integrately and a WordPress plugin, with claims of more than 3,000 available apps through automation services. | Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. |
| Product | Beamer is an embeddable product engagement tool for publishing product updates and communicating with users through a changelog and notification center. | Userback helps product teams collect, understand, and act on user feedback in one place. |
| Security | Beamer states that it is SOC 2 Type II certified and GDPR compliant, and encrypts data in transit and at rest. | The security page says Userback uses HTTPS with TLS 1.2 or 1.3, encrypts account data, and stores passwords as one-way hashes. |
| Support | The pricing comparison lists basic, standard, advanced, priority, and enterprise support levels across its plans. | Enterprise includes priority support with a dedicated Slack channel, and the pricing FAQ says users can schedule a demo or contact Userback by email or website chat. |
Plans
Beamer
- FreeFree
- Starter$59 a month
- Feedback add-on$99 a month
- NPS add-on$99 a month
- Pro$119 a month
- Scale$299 a month
- CustomPriced on request
Userback
- Free ForeverFree
- Team$29 a month
- Business$79 a month
- Business Plus$159 a month
- EnterprisePriced on request
In their own words
Beamer
Beamer is an embeddable product engagement tool for publishing product updates through a changelog and notification center. Teams can send boosted announcements as pop-ups, top bars, snippets, or tooltips, and target groups through basic or advanced AND/OR segmentation. Its Feedback product gives users an ideas portal and roadmap for submitting, voting on, and commenting on ideas. Beamer also lists push notifications for reaching people who are offline in a site or app. Installation options include an HTML/JavaScript embed, WordPress plugin, Google Tag Manager, and API. Integration choices include Zapier, Segment, webhooks, and social sharing. The free plan includes 1,000 MAUs, one teammate, one language, no API requests, and a watermark. Paid plans start at $49/mo (annual), and a 14-day trial is listed. Beamer is available on Android, iOS, web, and API.
Userback
Userback helps product teams collect and organize user feedback and act on it. Its in-app widget can capture annotated screenshots, video recordings, and console logs, while session replay shows what users did before reporting a bug. Teams can run targeted surveys and NPS prompts. The Feature Portal lets users submit ideas, vote, comment, and follow a public roadmap. AI features can categorize feedback, surface similar issues, and detect recurring themes and sentiment. Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. A Chrome, Firefox, and Edge browser extension captures feedback from websites without requiring code on the target site; a Mobile SDK supports native iOS and Android feedback. The free plan allows unlimited feedback collection, but feedback remains available in the account for only seven days. Team costs $29.00 per month billed annually, or $39 billed monthly. Business and higher tiers include further features such as session replay, AI features, and mobile SDK access.