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SPECIFICTION
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Hively

teamhively.com

From $1.08/mo Free plan WebiOSAndroid
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Spec score 8.1 #23 of 59 in Customer Feedback Software

What it is

Hively collects customer and employee feedback through rating smileys in email signatures and direct feedback requests. Customers can rate a team member with one click, then optionally add a comment or more detail. Ratings contribute points to individual happiness scores and an overall team score. Hively provides rating alerts, email summaries, reporting, customer happiness trends, and a team leaderboard; its Buzz feature lets teams recognize top performers. The product is aimed at teams whose members interact with customers, including support, account management, training, and sales. Rating snippets work with email clients and CRM or ticket systems that accept HTML, with Outlook, Gmail, Zendesk, Salesforce, and Help Scout among the named examples. Customers can rate from mobile devices, and smartphones can scan Hively QR codes. The Free plan includes unlimited ratings and up to three users. Paid plans are listed at $13 a year billed yearly or $15 a month. The FAQ says only the first smiley click is recorded; a later resubmission on the rating page replaces that earlier rating.

Spec sheet

Purpose
Hively collects real-time customer and employee feedback through rating smileys in email signatures and direct feedback requests.Read 4 Oct 2026 · teamhively.com
Integrations
The integrations page lists Gmail, Outlook, CodeTwo, Crossware, Exclaimer, Autotask, Connectwise, Kustomer, Salesforce, Uservoice, Dynamics 365, Happyfox, Helpscout, Freshdesk, Kayako, Manage Engine, OTRS, Supportpal, and Zendesk.Read 4 Oct 2026 · teamhively.com
Security
The privacy policy says the site uses firewalls, intrusion detection, encrypted data transmission, and operating procedures to protect personal data and accounts.Read 4 Oct 2026 · teamhively.com
Support
Hively provides a support and knowledge base with categories including billing, integrations, ratings, reporting, and account information.Read 4 Oct 2026 · support.teamhively.com
Alerts and reporting
Hively provides rating alerts, email summaries, a team leaderboard, reporting, and customer happiness trends.Read 4 Oct 2026 · teamhively.com
Compatibility
Hively rating snippets work with email clients and CRM or ticket systems that accept HTML, and the FAQ names Outlook, Gmail, Zendesk, Salesforce, and Help Scout as examples.Read 4 Oct 2026 · teamhively.com
Data handling
The FAQ states that when an account is canceled, its data is completely removed from Hively’s servers.Read 4 Oct 2026 · teamhively.com
Mobile
The FAQ says customers can submit ratings on mobile devices, and Hively offers QR codes that can be scanned by smartphones.Read 4 Oct 2026 · teamhively.com
One-click ratings
Customers can rate a team member with one click and optionally leave comments or additional details.Read 4 Oct 2026 · teamhively.com
Rating limit
The FAQ states that only the first click on a smiley is recorded; a later resubmission on the rating page overrides the earlier rating.Read 4 Oct 2026 · teamhively.com
Recognition
The product lets teams acknowledge top performers with its Buzz feature.Read 4 Oct 2026 · teamhively.com
Scoring
Team members earn points from customer ratings that contribute to happiness scores for each member and the overall team.Read 4 Oct 2026 · teamhively.com
Who it serves
Hively describes its audience as teams whose members interact with customers, including support, account management, training, and sales teams.Read 4 Oct 2026 · teamhively.com

Plans and prices

Free Free Unlimited ratings · Up to 3 users · Team member Buzz Read 4 Oct 2026 · teamhively.com
Annual $13 a year Plus $1.80 per user per month; billed yearly. Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging · Custom smiley faces · Custom fields · Direct rating requests · Advanced reporting · Industry benchmarks · Priority support Read 4 Oct 2026 · teamhively.com
Monthly $15 a month Plus $2 per user per month. Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging · Custom smiley faces · Custom fields · Direct rating requests · Advanced reporting · Industry benchmarks · Priority support Read 4 Oct 2026 · teamhively.com

Every Hively plan and price →

Strong points and limits

Strong points

  • One-click customer ratings with optional comments
  • Tracks individual and team happiness scores
  • Includes alerts, reporting, and happiness trends
  • Free plan allows unlimited ratings for up to three users
  • Smartphone users can scan QR codes

Limits

  • Free plan is limited to three users
  • Only the first smiley click is recorded
  • Later rating-page resubmissions replace earlier ratings

Who it suits

Hively suits customer-facing teams that want feedback linked to individual and team happiness scores. It may be useful to support, account management, training, and sales groups using compatible email or ticket systems.

Verdict

Hively turns customer feedback into team and individual scores, with alerts and reporting to follow sentiment. Check its rating behavior and free-plan user limit when deciding whether it fits your team.

Where Specifiction places it

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