Appbot vs Hively
Appbot
appbot.coHively
teamhively.comSide by side
| Figure | Appbot | Hively |
|---|---|---|
| Price from | $39.92/mo | $1.08/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Customer Feedback Software | 9.0 (#4) | 8.1 (#23) |
| Integrations | Listed integrations include Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks and other CRMs. | The integrations page lists Gmail, Outlook, CodeTwo, Crossware, Exclaimer, Autotask, Connectwise, Kustomer, Salesforce, Uservoice, Dynamics 365, Happyfox, Helpscout, Freshdesk, Kayako, Manage Engine, OTRS, Supportpal, and Zendesk. |
| Purpose | Appbot analyzes and supports replies to app reviews for app developers, product managers and support teams. | Hively collects real-time customer and employee feedback through rating smileys in email signatures and direct feedback requests. |
| Security | Appbot says it enforces TLS for services, encrypts stored data and rotates keys regularly, and hosts infrastructure on AWS. | The privacy policy says the site uses firewalls, intrusion detection, encrypted data transmission, and operating procedures to protect personal data and accounts. |
| Support | Appbot offers email support only and says it aims to respond within one business day; it does not offer live demos. | Hively provides a support and knowledge base with categories including billing, integrations, ratings, reporting, and account information. |
Plans
Appbot
- Small$49 a month
- Medium$99 a month
- Large$166 a month
- Premium$479 a month
- Premium$479 a year
In their own words
Appbot
Appbot analyzes app-store reviews and helps teams monitor, understand, and answer customer feedback. It collects reviews from Apple App Store, Google Play, Mac App Store, and Microsoft Store, then applies sentiment, topic, and emotion analysis. Feedback can be categorized as feature requests, bugs, crashes, or user-experience issues. Monitoring alerts track incoming reviews, while AI Replies draft personalized responses in a brand voice and the reviewer’s language. Ask Appbot answers questions in plain language from review data, and Appbot MCP connects review intelligence to compatible tools such as Claude and ChatGPT. Teams can reply in Appbot or through integrations including Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks, and other CRMs. Dashboards combine up to 35 data points and widgets, with scheduled interactive PDF reports sent by email. Plans start at $49 a month billed annually, and a 14-day trial is available. There is no free plan; REST API access is an optional paid add-on for Large and Premium.
Hively
Hively collects customer and employee feedback through rating smileys in email signatures and direct feedback requests. Customers can rate a team member with one click, then optionally add a comment or more detail. Ratings contribute points to individual happiness scores and an overall team score. Hively provides rating alerts, email summaries, reporting, customer happiness trends, and a team leaderboard; its Buzz feature lets teams recognize top performers. The product is aimed at teams whose members interact with customers, including support, account management, training, and sales. Rating snippets work with email clients and CRM or ticket systems that accept HTML, with Outlook, Gmail, Zendesk, Salesforce, and Help Scout among the named examples. Customers can rate from mobile devices, and smartphones can scan Hively QR codes. The Free plan includes unlimited ratings and up to three users. Paid plans are listed at $13 a year billed yearly or $15 a month. The FAQ says only the first smiley click is recorded; a later resubmission on the rating page replaces that earlier rating.