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SPECIFICTION
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Doorbell.io

doorbell.io

From $29/mo Free plan WebiOSAndroid
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Spec score 8.4 #14 of 59 in Customer Feedback Software

What it is

Doorbell.io collects, manages, and analyzes customer feedback for products through in-app feedback and NPS surveys. It can tag submissions as positive, neutral, or negative, and teams can reply through Slack, email, a helpdesk, or the dashboard. Team members can assign feedback, add internal notes, and track resolution. Submissions may include automatically generated screenshots and customer attachments, while the feedback widget can be adjusted for colors, copy, fields, positioning, and layout. The maker lists more than 30 integrations, including Slack, Trello, GitHub, Asana, Jira, Zendesk, Help Scout, and Freshdesk. Forms detect the user's language and support translated forms, requests, and responses. Doorbell.io is available on the web, iOS, and Android, and was founded in 2013. A free plan is available; paid plans start at $29 a month. New accounts can optionally try the Business plan for seven days with full feature access and no credit card required. The Free plan is limited to two team members and one application, includes 50 screenshots, and retains Doorbell branding.

Spec sheet

Purpose
Doorbell collects, manages, and analyzes customer feedback for products.Read 7 Oct 2026 · doorbell.io
Trial
New accounts can optionally start a seven-day Business-plan trial with full feature access and no credit card required.Read 7 Oct 2026 · doorbell.io
Integrations
The maker lists over 30 integrations, including Slack, Trello, GitHub, Asana, Jira, Zendesk, Help Scout, and Freshdesk.Read 7 Oct 2026 · doorbell.io
Security
The maker says its database is encrypted at rest, its service is frequently audited by security specialists, and it offers two-factor authentication.Read 7 Oct 2026 · doorbell.io
Privacy
Doorbell states it is GDPR compliant as both a Data Controller and Data Processor, and customers can configure a data retention period.Read 7 Oct 2026 · doorbell.io
Support
The maker says a customer can reach someone able to help and invites users to send questions and product suggestions.Read 7 Oct 2026 · doorbell.io
Founded
2013Read 28 Sep 2026 · doorbell.io
Analysis
Doorbell automatically tags feedback as positive, neutral, or negative using sentiment analysis.Read 7 Oct 2026 · doorbell.io
Collaboration
Team members can assign feedback, add internal notes, and track resolution.Read 7 Oct 2026 · doorbell.io
Customization
The feedback widget can be customized with colors, copy, fields, positioning, and layout.Read 7 Oct 2026 · doorbell.io
Feedback context
Submissions can include automatically generated screenshots and customer attachments.Read 7 Oct 2026 · doorbell.io
Installation
The maker says website installation requires about 10 lines of code, with iOS and Android installation guides also available.Read 7 Oct 2026 · doorbell.io
Languages
The form detects the user's language and supports translated forms, requests, and responses.Read 7 Oct 2026 · doorbell.io
Plan limits
The Free plan retains Doorbell branding; removing the Powered by Doorbell.io link requires a paid plan.Read 7 Oct 2026 · doorbell.io
Replies
Teams can reply to customers through Slack, email, a helpdesk, or the dashboard.Read 7 Oct 2026 · doorbell.io

Plans and prices

Free Free $0 forever Up to 2 team members · 1 application · Unlimited feedback and replies · 50 screenshots · Doorbell branding Read 7 Oct 2026 · doorbell.io
Startup $29 a month $29/month Up to 5 team members · 1 application · Unlimited feedback and replies · 50 screenshots Read 7 Oct 2026 · doorbell.io
Business $49 a month $49/month Up to 10 team members · 1 application · Unlimited feedback and replies · 150 screenshots Read 7 Oct 2026 · doorbell.io
Enterprise $99 a month Starting at $99/month Multiple applications · Custom screenshots and team members · SSO · Audit log · Required 2FA · Custom DPA · 99% SLA · Priority support Read 7 Oct 2026 · doorbell.io

Every Doorbell.io plan and price →

Strong points and limits

Strong points

  • Collects both in-app feedback and NPS surveys.
  • Sentiment analysis tags feedback by polarity.
  • Supports assignment, internal notes, and resolution tracking.
  • More than 30 integrations are listed.
  • Seven-day Business trial requires no credit card.

Limits

  • Free plan is limited to two team members.
  • Free plan covers one application.
  • Free plan retains Doorbell branding.
  • Paid plans start at $29 a month.

Who it suits

It suits product teams collecting feedback across web and mobile, particularly those that want to triage submissions and reply through existing communication tools. Teams needing more than two members or one application should review the paid tiers.

Verdict

Doorbell.io brings feedback collection, team follow-up, and sentiment tagging together across web and mobile. Its free tier has explicit team and application caps, while removing the branding requires a paid plan.

Where Specifiction places it

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