Doorbell.io vs Featurebase
Doorbell.io
doorbell.io
Featurebase
featurebase.appSide by side
| Figure | Doorbell.io | Featurebase |
|---|---|---|
| Price from | $29/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Customer Feedback Software | 8.4 (#14) | 9.1 (#3) |
| Spec score · User Feedback Tools | 8.5 (#8) | 9.2 (#3) |
| Integrations | The maker lists over 30 integrations, including Slack, Trello, GitHub, Asana, Jira, Zendesk, Help Scout, and Freshdesk. | Official integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. |
| Plan limits | The Free plan retains Doorbell branding; removing the Powered by Doorbell.io link requires a paid plan. | The Free plan includes one seat and does not support AI; the Professional plan includes 20 free Lite seats and Enterprise includes 50. |
| Security | The maker says its database is encrypted at rest, its service is frequently audited by security specialists, and it offers two-factor authentication. | The site says Featurebase is audited and certified and lists GDPR, CCPA, and SOC 2. |
| Support | The maker says a customer can reach someone able to help and invites users to send questions and product suggestions. | Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools. |
Plans
Doorbell.io
- FreeFree
- Startup$29 a month
- Business$49 a month
- Enterprise$99 a month
Featurebase
- FreeFree
- Growth$29 a month
- Professional$59 a month
- Enterprise$99 a month
In their own words
Doorbell.io
Doorbell.io collects, manages, and analyzes customer feedback for products through in-app feedback and NPS surveys. It can tag submissions as positive, neutral, or negative, and teams can reply through Slack, email, a helpdesk, or the dashboard. Team members can assign feedback, add internal notes, and track resolution. Submissions may include automatically generated screenshots and customer attachments, while the feedback widget can be adjusted for colors, copy, fields, positioning, and layout. The maker lists more than 30 integrations, including Slack, Trello, GitHub, Asana, Jira, Zendesk, Help Scout, and Freshdesk. Forms detect the user's language and support translated forms, requests, and responses. Doorbell.io is available on the web, iOS, and Android, and was founded in 2013. A free plan is available; paid plans start at $29 a month. New accounts can optionally try the Business plan for seven days with full feature access and no credit card required. The Free plan is limited to two team members and one application, includes 50 screenshots, and retains Doorbell branding.
Featurebase
Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.