Canny vs Doorbell.io
Canny
canny.ioDoorbell.io
doorbell.ioSide by side
| Figure | Canny | Doorbell.io |
|---|---|---|
| Price from | $79/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Customer Feedback Software | 9.2 (#2) | 8.4 (#14) |
| Spec score · User Feedback Tools | 9.2 (#2) | 8.5 (#8) |
| Founded | Canny says it launched in 2017 as feature-voting boards and remains led by co-founders Sarah Hum and Andrew Rasmussen. | 2013 |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | The maker lists over 30 integrations, including Slack, Trello, GitHub, Asana, Jira, Zendesk, Help Scout, and Freshdesk. |
| Plan limits | The Free plan includes 25 tracked users, Pro starts at 100+ tracked users, and Business starts at 5,000+ tracked users. | The Free plan retains Doorbell branding; removing the Powered by Doorbell.io link requires a paid plan. |
| Security | Canny says it is SOC 2 certified and makes its report available on request. | The maker says its database is encrypted at rest, its service is frequently audited by security specialists, and it offers two-factor authentication. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | The maker says a customer can reach someone able to help and invites users to send questions and product suggestions. |
Plans
Doorbell.io
- FreeFree
- Startup$29 a month
- Business$49 a month
- Enterprise$99 a month
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
Doorbell.io
Doorbell.io collects, manages, and analyzes customer feedback for products through in-app feedback and NPS surveys. It can tag submissions as positive, neutral, or negative, and teams can reply through Slack, email, a helpdesk, or the dashboard. Team members can assign feedback, add internal notes, and track resolution. Submissions may include automatically generated screenshots and customer attachments, while the feedback widget can be adjusted for colors, copy, fields, positioning, and layout. The maker lists more than 30 integrations, including Slack, Trello, GitHub, Asana, Jira, Zendesk, Help Scout, and Freshdesk. Forms detect the user's language and support translated forms, requests, and responses. Doorbell.io is available on the web, iOS, and Android, and was founded in 2013. A free plan is available; paid plans start at $29 a month. New accounts can optionally try the Business plan for seven days with full feature access and no credit card required. The Free plan is limited to two team members and one application, includes 50 screenshots, and retains Doorbell branding.