Best AI Customer Service Agents in 2026
Updated
57ranked
1free plans on this page
$2/molowest paid tier
11 Oct 2026last checked
Input list AI Customer Service Agents 25 channels on this page · 146 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI access Spec sheet Score
26 Inbenta Free planNoPaid fromSupported channelschat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social mediaWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 7/8spec lines stated 6.5
27 Weav Free planYesPaid from$29/moSupported channelsWebsite chat, email, WhatsAppWorkflow actionsYesHuman handoffYesVoice supportMultilingual supportAPI accessYes 6/8spec lines stated 6.5
28 boost.ai Free planPaid fromSupported channelsvoice, phone, web chat, messagingWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.4
29 Custora Free planNoPaid from$499/moSupported channelschatWorkflow actionsYesHuman handoffYesVoice supportNoMultilingual supportAPI access 6/8spec lines stated 6.4
30 Genesys Cloud Agentic Virtual Agent Free planNoPaid fromSupported channelsvoice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messagingWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 7/8spec lines stated 6.4
31 LivePerson Conversational Cloud Free planNoPaid fromSupported channelsweb, mobile app, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, voiceWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 7/8spec lines stated 6.4
32 Pypestream Free planPaid fromSupported channelsvoice, chat, SMS, socialWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportAPI accessYes 5/8spec lines stated 6.4
33 Casey the Help Agent Free planNoPaid fromSupported channelsvoice, web, portals, SMS, WhatsAppWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI access 6/8spec lines stated 6.3
34 Cognigy Free planPaid fromSupported channelsWorkflow actionsHuman handoffYesVoice supportMultilingual supportAPI access 1/8spec lines stated 6.3
35 Gladly Free planPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI accessYes 1/8spec lines stated 6.3
36 Parloa Free planPaid fromSupported channelsvoice, chat, messenger, appsWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.3
37 Puzzel AI Free planPaid fromSupported channelschat, voice, emailWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.3
38 Talkdesk CX Cloud Free planNoPaid fromSupported channelsvoice, web chat, SMS, WhatsApp, Digital ConnectWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 7/8spec lines stated 6.3
39 Uniphore Self-Service Agent Free planPaid fromSupported channelsvoice, chat, textWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.3
40 Helpbase Free planPaid fromSupported channelsEmail and webchatWorkflow actionsYesHuman handoffYesVoice supportMultilingual supportAPI access 3/8spec lines stated 6.2
41 Holp Free planNoPaid from$35/moSupported channelsWebsite widget; shareable web link; QR codeWorkflow actionsYesHuman handoffYesVoice supportMultilingual supportYesAPI accessYes 7/8spec lines stated 6.2
42 PolyAI Free planNoPaid fromSupported channelsvoice, webchat, SMS, WhatsAppWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 7/8spec lines stated 6.2
43 Replicant Free planPaid fromSupported channelsvoice, chat, SMSWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.2
44 Sierra Free planNoPaid fromSupported channelsweb chat, mobile app, WhatsApp, Apple Business Chat, SMS, email, voice, ChatGPTWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 7/8spec lines stated 6.2
45 Zendesk Contact Center Free planNoPaid from$19/moSupported channelssocial, web, mobile, voice, emailWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 8/8spec lines stated 6.2
46 Activechat Free planNoPaid fromSupported channelsWorkflow actionsHuman handoffYesVoice supportMultilingual supportAPI access 2/8spec lines stated 6.1
47 Forethought Solve Free planNoPaid fromSupported channelschat, email, voice, SMS, Slack, mobile, APIWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 7/8spec lines stated 6.1
48 Freshworks Freddy AI Agent Free planNoPaid from$29/moSupported channelsEmail, web chat, WhatsApp, Facebook, Instagram, and other social messaging channelsWorkflow actionsYesHuman handoffYesVoice supportNoMultilingual supportYesAPI accessYes 8/8spec lines stated 6.1
49 Zendesk AI Agents Free planNoPaid from$19/moSupported channelssocial, web, mobile, voice, email, messagingWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 8/8spec lines stated 6.1
50 Capacity Free planNoPaid fromSupported channelsChat, web, SMS, voice, emailWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportAPI accessYes 6/8spec lines stated 6.0
Compare all 25 in a table
| # | Tool | Score | Free plan | Paid from | Supported channels | Workflow actions |
|---|---|---|---|---|---|---|
| 26 | Inbenta | 6.5 | No | chat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social media | Yes | |
| 27 | Weav | 6.5 | Yes | 29 /mo | Website chat, email, WhatsApp | Yes |
| 28 | boost.ai | 6.4 | voice, phone, web chat, messaging | Yes | ||
| 29 | Custora | 6.4 | No | 499 /mo | chat | Yes |
| 30 | Genesys Cloud Agentic Virtual Agent | 6.4 | No | voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messaging | Yes | |
| 31 | LivePerson Conversational Cloud | 6.4 | No | web, mobile app, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, voice | Yes | |
| 32 | Pypestream | 6.4 | voice, chat, SMS, social | Yes | ||
| 33 | Casey the Help Agent | 6.3 | No | voice, web, portals, SMS, WhatsApp | Yes | |
| 34 | Cognigy | 6.3 | ||||
| 35 | Gladly | 6.3 | ||||
| 36 | Parloa | 6.3 | voice, chat, messenger, apps | Yes | ||
| 37 | Puzzel AI | 6.3 | chat, voice, email | Yes | ||
| 38 | Talkdesk CX Cloud | 6.3 | No | voice, web chat, SMS, WhatsApp, Digital Connect | Yes | |
| 39 | Uniphore Self-Service Agent | 6.3 | voice, chat, text | Yes | ||
| 40 | Helpbase | 6.2 | Email and webchat | Yes | ||
| 41 | Holp | 6.2 | No | 35 /mo | Website widget; shareable web link; QR code | Yes |
| 42 | PolyAI | 6.2 | No | voice, webchat, SMS, WhatsApp | Yes | |
| 43 | Replicant | 6.2 | voice, chat, SMS | Yes | ||
| 44 | Sierra | 6.2 | No | web chat, mobile app, WhatsApp, Apple Business Chat, SMS, email, voice, ChatGPT | Yes | |
| 45 | Zendesk Contact Center | 6.2 | No | 19 /mo | social, web, mobile, voice, email | Yes |
| 46 | Activechat | 6.1 | No | |||
| 47 | Forethought Solve | 6.1 | No | chat, email, voice, SMS, Slack, mobile, API | Yes | |
| 48 | Freshworks Freddy AI Agent | 6.1 | No | 29 /mo | Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels | Yes |
| 49 | Zendesk AI Agents | 6.1 | No | 19 /mo | social, web, mobile, voice, email, messaging | Yes |
| 50 | Capacity | 6.0 | No | Chat, web, SMS, voice, email | Yes |
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