Specifiction
For vendors
AdvertiseTop spots, featured rows, home sponsor Get listedAdd a product we don't cover yet Claim a listingFree: verify the domain, then correct your page Vendor dashboardNumbers, orders and placements
List your tool
Vendor dashboard
Tech riderRev. 30 Sept 2026

Genesys Cloud Agentic Virtual Agent

Ch 186.3of 55 AI Customer Service Agents
  1. 1Runs onAPI, Web
  2. 2Costspaid from $6.25/mo
  3. 3Supported channelsvoice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messaging
  4. 4Workflow actionsYes
  5. 5Human handoffYes
  6. 6Voice supportYes
  7. 7Multilingual supportYes
  8. 8API accessYes
8 lines stated Written from the maker's own pages: genesys.com
Visit site Alternatives
The Genesys Cloud Agentic Virtual Agent homepage

Overview

Genesys Cloud Agentic Virtual Agent is ranked #18 of 55 in AI customer service agents on Specifiction. It runs on API, Web. There is no free plan. Paid plans start at $6.25/mo.

Genesys Cloud Agentic Virtual Agent plans and pricing

All plans
Genesys Cloud CX 1 $75/yr $75 USD per user/month billed annually Virtual agents included; AI Experience tokens required for certain features; usage-based pricing may apply genesys.com · 30 Sept 2026
Genesys Cloud CX 2 $115/yr $115 USD per user/month billed annually Virtual agents included; AI Experience tokens required for certain features; usage-based pricing may apply genesys.com · 30 Sept 2026
Genesys Cloud CX 3 $155/yr $155 USD per user/month billed annually Virtual agents included; AI Experience tokens required for certain features; usage-based pricing may apply genesys.com · 30 Sept 2026
Genesys Cloud CX 4 $240/yr $240 USD per user/month billed annually Virtual agents included; 30 AI Experience tokens per named agent; usage-based pricing may apply genesys.com · 30 Sept 2026

Compared on AI customer service agents

Free plan
Nogenesys.com
Supported channels
voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messaginggenesys.com
Workflow actions
Yesgenesys.com
Human handoff
Yesgenesys.com
Voice support
Yesgenesys.com
Multilingual support
Yesgenesys.com
API access
Yesgenesys.com

Facts

What it does
Agentic Virtual Agents reason, act and adapt through customer journeys to resolve complex tasks end to end while maintaining context across channels.genesys.com · 30 Sept 2026
Action models
The agents use large action models to plan actions deterministically and execute multi-step workflows with approved tools and guardrails.genesys.com · 30 Sept 2026
Configuration
Agentic Virtual Agents are configurable in Genesys Cloud AI Studio and combine voice and digital interactions with actions across back-office systems.genesys.com · 30 Sept 2026
No-code design
Genesys describes no-code design tools, unified context and cross-channel orchestration for scaling automation across digital and voice.genesys.com · 30 Sept 2026
Adaptive decisions
The agents can re-plan and choose next best actions when they encounter off-script situations, missing data or changing context.genesys.com · 30 Sept 2026
Governance and audit
Genesys says autonomous actions are planned, validated and logged, with explainable decisions and auditable outcomes.genesys.com · 30 Sept 2026
Human escalation
The agents can hand off contextually to humans and escalate when necessary.genesys.com · 30 Sept 2026
Plan requirement
Virtual agents are listed in all four Genesys Cloud CX editions, and the pricing page says AI Experience tokens are required for certain features.genesys.com · 30 Sept 2026
Token allowance
The pricing page lists 250 named or 350 concurrent AI Experience tokens per organization per month as included, and says usage-based pricing may apply.genesys.com · 30 Sept 2026
Integrations
Genesys says its AppFoundry Marketplace offers more than 600 apps and integrations, including CRM and unified communications integrations.genesys.com · 30 Sept 2026
APIs
Genesys states that Genesys Cloud offers more than 3,000 public APIs for developers.genesys.com · 30 Sept 2026
Security and privacy
Genesys describes security practices across its technology, people and processes, privacy by design, and a global compliance portfolio for Genesys Cloud.genesys.com · 30 Sept 2026
Support
Genesys’s site links to a customer support portal for submitting and tracking support tickets.genesys.com · 30 Sept 2026

Company

Founded
1990genesys.com · 28 Sept 2026
Headquarters
Menlo Park, California, United Statesgenesys.com · 28 Sept 2026

Best Genesys Cloud Agentic Virtual Agent alternatives

See all 20
All accessCh 01 Webex App Free planAndroidiOS Free to start7.7 All accessCh 02 Intercom Free trialAndroidiOS from $19/mo7.1 All accessCh 03 Agentforce Vibes Free planWebiOS from $125/mo7.0 All accessCh 04 Freshdesk Free planAPI from $19/mo6.9 All accessCh 05 Klaviyo Free planWeb Free to start6.9 All accessCh 06 Pega CRM Free trialWeb 6.9

Where it ranks on Specifiction

Is Genesys Cloud Agentic Virtual Agent yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote Genesys Cloud Agentic Virtual Agent

Sources