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Best Genesys Cloud Agentic Virtual Agent Alternatives in 2026

Updated

20 tools from AI customer service agents ranked against Genesys Cloud Agentic Virtual Agent on the same published basis.

  1. 1
    Webex App Free plan AndroidiOSMacWebWin Free7.7
    Genesys Cloud Agentic Virtual Agent vs Webex App
  2. 2
    Intercom Free trial AndroidiOSWeb $19/mo7.1
    Genesys Cloud Agentic Virtual Agent vs Intercom
  3. 3
    Agentforce Vibes Free plan WebiOSAndroid $125/mo7.0
    Genesys Cloud Agentic Virtual Agent vs Agentforce Vibes
  4. 4
    Freshdesk Free plan api $19/mo6.9
    Genesys Cloud Agentic Virtual Agent vs Freshdesk
  5. 5
    Klaviyo Free plan Web Free6.9
    Genesys Cloud Agentic Virtual Agent vs Klaviyo
  6. 6
    Pega CRM Free trial Web 6.9
    Genesys Cloud Agentic Virtual Agent vs Pega CRM
  7. 7
    Yellow.ai Free plan WebiOSAndroid Free6.9
    Genesys Cloud Agentic Virtual Agent vs Yellow.ai
  8. 8
    Kustomer AndroidapiiOSWeb 6.8
    Genesys Cloud Agentic Virtual Agent vs Kustomer
  9. 9
    Ada AndroidapiiOSWeb 6.7
    Genesys Cloud Agentic Virtual Agent vs Ada
  10. 10
    Dalo Free plan Web $10/mo6.7
    Genesys Cloud Agentic Virtual Agent vs Dalo
  11. 11
    Mavenoid AndroidapiiOSWeb 6.7
    Genesys Cloud Agentic Virtual Agent vs Mavenoid
  12. 12
    OpenServe Web 6.7
    Genesys Cloud Agentic Virtual Agent vs OpenServe
  13. 13
    ChatterMate Free plan Web $19/mo6.6
    Genesys Cloud Agentic Virtual Agent vs ChatterMate
  14. 14
    Inbenta Free trial apiWeb 6.5
    Genesys Cloud Agentic Virtual Agent vs Inbenta
  15. 15
    Stept Free plan Web $19/mo6.5
    Genesys Cloud Agentic Virtual Agent vs Stept
  16. 16
    Weav Free plan Web $29/mo6.5
    Genesys Cloud Agentic Virtual Agent vs Weav
  17. 18
    LivePerson Conversational Cloud Web 6.4
    Genesys Cloud Agentic Virtual Agent vs LivePerson Conversational Cloud
  18. 19
    Casey the Help Agent AndroidiOSWeb $2/mo6.3
    Genesys Cloud Agentic Virtual Agent vs Casey the Help Agent
  19. 20
    Gladly apiWeb 6.3
    Genesys Cloud Agentic Virtual Agent vs Gladly
  20. 21
    Talkdesk CX Cloud Web $85/mo6.3
    Genesys Cloud Agentic Virtual Agent vs Talkdesk CX Cloud

Genesys Cloud Agentic Virtual Agent alternatives compared

#ToolScoreFree planFromRuns on
1Webex App7.7Free planFreeAndroid, iOS, Mac, Web, Windows
2Intercom7.1No$19/moAndroid, iOS, Web
3Agentforce Vibes7.0Free plan$125/moWeb, iOS, Android
4Freshdesk6.9Free plan$19/moAPI
5Klaviyo6.9Free planFreeWeb
6Pega CRM6.9No—Web
7Yellow.ai6.9Free planFreeWeb, iOS, Android
8Kustomer6.8No—Android, API, iOS, Web
9Ada6.7No—Android, API, iOS, Web
10Dalo6.7Free plan$10/moWeb
11Mavenoid6.7No—Android, API, iOS, Web
12OpenServe6.7No—Web
13ChatterMate6.6Free plan$19/moWeb
14Inbenta6.5No—API, Web
15Stept6.5Free plan$19/moWeb
16Weav6.5Free plan$29/moWeb
18LivePerson Conversational Cloud6.4No—Web
19Casey the Help Agent6.3No$2/moAndroid, iOS, Web
20Gladly6.3No—API, Web
21Talkdesk CX Cloud6.3No$85/moWeb
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Questions about Genesys Cloud Agentic Virtual Agent alternatives

What is the best alternative to Genesys Cloud Agentic Virtual Agent?

Webex App, number 1 in AI customer service agents with a score of 7.7 out of 10. The others here: Intercom, Agentforce Vibes, Freshdesk and 16 more.

What is the best free alternative to Genesys Cloud Agentic Virtual Agent?

Webex App is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.