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Tech riderRev. 11 Oct 2026

Osewa

Ch 136.8of 57AI Customer Service Agents
  1. 1Runs onAndroid, API, iOS, Web
  2. 2Costsfree trial · paid from $59/mo
  3. 3Supported channelsEmail, web chat, Slack, Microsoft Teams, WhatsApp, customer portal
  4. 4Workflow actionsYes
  5. 5Human handoffYes
  6. 6API accessYes
6 lines stated Written from the maker's own pages: osewa.ai
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Overview

Osewa is ranked #13 of 57 in AI customer service agents on Specifiction. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $59/mo.

Osewa plans and pricing

All plans
Pro $59/mo $59 per agent / month; annual billing available at a 15% discount 2,000 AI credits per agent / month · 20 AI actions per project · unlimited tickets & conversations · read-only seats $19/month osewa.ai · 11 Oct 2026
Enterprise Custom annual contract, 10-seat minimum 7,500 AI credits per agent / month · unlimited AI actions per project · read-only seats $39/month · dedicated US or EU instance option osewa.ai · 11 Oct 2026

Compared on AI customer service agents

Free plan
Noosewa.ai
Paid from
$59/moosewa.ai
Supported channels
Email, web chat, Slack, Microsoft Teams, WhatsApp, customer portalosewa.ai
Workflow actions
Yesosewa.ai
Human handoff
Yesosewa.ai
API access
Yesosewa.ai

Facts

Product
Osewa describes itself as an AI-native omnichannel customer-support platform.osewa.ai · 11 Oct 2026
AI support
Its AI agents triage tickets, search knowledge bases and source code, and draft responses with source references.osewa.ai · 11 Oct 2026
AI actions
Teams can define AI actions using HTTP endpoints or MCP servers, with human approval by default and per-action opt-in for auto-execution.osewa.ai · 11 Oct 2026
Channels
The unified inbox supports email, Slack, Microsoft Teams, a live chat widget, a customer portal, WhatsApp, and Telegram.osewa.ai · 11 Oct 2026
Ticket operations
The platform tracks SLA response and resolution times, detects breaches, and supports escalation policies and on-call schedules.osewa.ai · 11 Oct 2026
CRM integrations
Enterprise includes Salesforce, HubSpot, and Dynamics 365 integrations for automatic customer onboarding.osewa.ai · 11 Oct 2026
Security
Osewa says it enforces tenant isolation beneath product features and offers audit trails, role-based access, and passkeys.osewa.ai · 11 Oct 2026
Compliance
The enterprise page lists SOC 2 Type 1 as in progress and GDPR DPA plus data protection.osewa.ai · 11 Oct 2026
AI data handling
Osewa says its AI model providers are configured not to use customer content to train or improve their models.osewa.ai · 11 Oct 2026
Hosting and residency
Osewa says it processes and stores personal information in US data centers; Enterprise customers can opt for a dedicated US or EU instance.osewa.ai · 11 Oct 2026
Support
Pro includes email support with a 24-hour response, while Enterprise includes Slack Connect support with a four-hour business-hour response and dedicated onboarding.osewa.ai · 11 Oct 2026
Limits
Pro includes 20 AI actions per project, while Enterprise includes unlimited AI actions per project.osewa.ai · 11 Oct 2026

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Where it ranks on Specifiction

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Sources