Gorgias vs Osewa
Gorgias
gorgias.com
Osewa
osewa.aiSide by side
| Figure | Gorgias | Osewa |
|---|---|---|
| Price from | — | $59/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 2 |
| Spec score · AI Customer Service Agents | 8.2 (#7) | 7.8 (#18) |
| Compliance | Gorgias lists SOC 2 Type II certification and HIPAA compliance on its security page. | The enterprise page lists SOC 2 Type 1 as in progress and GDPR DPA plus data protection. |
| Product | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. | Osewa describes itself as an AI-native omnichannel customer-support platform. |
| Security | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. | Osewa says it enforces tenant isolation beneath product features and offers audit trails, role-based access, and passkeys. |
| Support | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. | Pro includes email support with a 24-hour response, while Enterprise includes Slack Connect support with a four-hour business-hour response and dedicated onboarding. |
Plans
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.