Genesys Cloud Agentic Virtual Agent vs Yellow.ai
Genesys Cloud Agentic Virtual Agent
genesys.com
Yellow.ai
yellow.aiSide by side
| Figure | Genesys Cloud Agentic Virtual Agent | Yellow.ai |
|---|---|---|
| Price from | $6.25/mo | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 8 | 5 |
| Spec score · AI Customer Service Agents | 7.7 (#24) | 8.2 (#10) |
| Spec score · AI Voice Agents | 7.8 (#18) | 8.2 (#10) |
| Founded | 1990 | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Headquarters | Menlo Park, California, United States | San Mateo, California, United States |
| Integrations | Genesys says its AppFoundry Marketplace offers more than 600 apps and integrations, including CRM and unified communications integrations. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| What it does | Agentic Virtual Agents reason, act and adapt through customer journeys to resolve complex tasks end to end while maintaining context across channels. | Yellow.ai provides an enterprise agentic AI platform for automating customer and employee interactions across chat, voice, email and messaging channels. |
Plans
Genesys Cloud Agentic Virtual Agent
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1$75 a year
- Genesys Cloud CX 2$115 a year
- Genesys Cloud CX 3$155 a year
- Genesys Cloud CX 4$240 a year
Yellow.ai
- FreeFree
- EnterprisePrice not published
- EnterprisePriced on request
- FreemiumFree
- PremiumPriced on request
In their own words
Genesys Cloud Agentic Virtual Agent
Genesys Cloud Agentic Virtual Agent is a paid virtual-agent offering designed to resolve complex customer tasks across journeys while keeping context across channels. Its agents use large action models to plan and execute multi-step workflows with approved tools and guardrails. They can be configured in Genesys Cloud AI Studio to combine voice and digital interactions with actions in back-office systems.
Genesys describes no-code design, unified context and cross-channel orchestration. When an agent encounters missing data, an off-script situation or changing context, it can re-plan and choose another action. Genesys says autonomous actions are planned, validated and logged, with explainable decisions and auditable outcomes; agents can hand off context to humans and escalate when needed. Supported channels include voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business and open messaging. Virtual agents are listed in all four Genesys Cloud CX editions. Listed annual-billing prices are $75.00, $115.00, $155.00 and $240 a month for CX 1 through CX 4 respectively. Certain features require AI Experience tokens, and usage-based pricing may apply.