Tech riderRev. 10 Oct 2026
Ema Customer Support AI Employee
- 1Runs onAPI, self-hosted, Web
- 2Supported channelswebsite chat, app, voice, email, messaging
- 3Workflow actionsYes
- 4Human handoffYes
- 5Voice supportYes
- 6Multilingual supportYes
- 7API accessYes
7 lines stated Written from the maker's own pages: ema.ai
Overview
Ema Customer Support AI Employee is ranked #19 of 57 in AI customer service agents on Specifiction. It runs on API, Self-hosted, Web.
Ema Customer Support AI Employee plans and pricing
All plansEnterprise Contact Ema for a demo Pricing not listed; built for large enterprises ema.ai · 10 Oct 2026
Compared on AI customer service agents
Facts
- Customer support automation
- Ema is an agentic AI employee that understands customer context, takes action, and resolves support issues autonomously or with human agent assistance.ema.ai · 9 Oct 2026
- Reported results
- The product page reports 98% accurate interactions, more than 75% of issues resolved, and CSAT scores above 80%.ema.ai · 9 Oct 2026
- Learning and setup
- Ema learns from user and admin feedback, and the product page says teams can connect a helpdesk so Ema can ingest past tickets and learn from prior resolutions.ema.ai · 9 Oct 2026
- Integration sync
- The integrations page says its 250+ native integrations support two-way, real-time sync with granular field-level controls and offers a Push API for custom connectors.ema.ai · 9 Oct 2026
- Deployment
- The product page lists SaaS, private cloud, hybrid, and on-premise deployment options.ema.ai · 9 Oct 2026
- Security certifications and frameworks
- Ema lists SOC 2 Type II, ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, GDPR, and HIPAA among its compliance standards.ema.ai · 9 Oct 2026
- Data protection
- Ema says it supports automated PII and PHI redaction, customer-controlled data deletion, and does not use customer data to train other models.ema.ai · 9 Oct 2026
- Enterprise focus
- The customer support product page describes Ema as built for large enterprises.ema.ai · 9 Oct 2026
- Pricing
- The pricing link redirects to a demo scheduling page; it does not show a price or plan details.ema.ai · 9 Oct 2026
- Company founding
- Ema’s company history says it was founded in California in February 2023.ema.ai · 9 Oct 2026
- Purpose
- Ema’s Customer Support AI Employee understands customer context, takes actions, and resolves complex customer issues.ema.ai · 10 Oct 2026
- Autonomous support
- In autonomous mode, Ema connects to business applications to plan and resolve issues end-to-end.ema.ai · 10 Oct 2026
- Agent assist
- Ema can route conversations to a human and provide agents with real-time suggestions while working in the background.ema.ai · 10 Oct 2026
- Adaptive conversations
- Ema adapts to customer requests in real time and learns from user and admin feedback expressed in natural language.ema.ai · 10 Oct 2026
- Customer context
- Ema connects to 200+ enterprise and custom apps, including CRM, order management, and customer data platforms, to identify customers and personalize interactions.ema.ai · 10 Oct 2026
- Integrations
- Ema lists 250+ native integrations and a Push API for custom connectors; its integrations page describes two-way real-time sync with field-level controls.ema.ai · 10 Oct 2026
- Getting started
- Ema can ingest past helpdesk tickets and learn patterns from earlier resolutions when the helpdesk is connected.ema.ai · 10 Oct 2026
- Compliance
- Ema lists SOC 2 Type II, ISO 27001:2022, GDPR, and HIPAA among its compliance standards.ema.ai · 10 Oct 2026
- Model and data controls
- Ema says customers can bring their own models, use a single-tenant architecture, and that customer data is never used to train other models.ema.ai · 10 Oct 2026
- Company
- Ema’s about page says it was founded in California in February 2023 and lists its address as 321 Castro St, Mountain View, California 94041.ema.ai · 10 Oct 2026
Company
- Founded
- 2023ema.ai · 28 Sept 2026
- Headquarters
- Mountain View, California, United Statesema.ai · 28 Sept 2026
Best Ema Customer Support AI Employee alternatives
See all 20 All accessCh 01 Webex App Free planAndroidiOS Free to start7.7 All accessCh 02 Voiceflow Free trialAndroidAPI 7.4 All accessCh 03 Gorgias Free trialAndroidAPI 7.2 All accessCh 04 Intercom Free trialAndroidiOS from $19/mo7.1 All accessCh 05 Agentforce Vibes Free planWebiOS from $125/mo7.0 All accessCh 06 Enjo AI Support Agent Free planself-hostedWeb from $95/mo6.9
Where it ranks on Specifiction
Is Ema Customer Support AI Employee yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- ema.ai/customer-support-assistant· checked 9 Oct 2026
- ema.ai/integrations· checked 9 Oct 2026
- ema.ai/trust-and-security· checked 9 Oct 2026
- ema.ai/pricing· checked 9 Oct 2026
- ema.ai/about-us· checked 9 Oct 2026