Ema Customer Support AI Employee

Spec sheet

Purpose

Ema’s Customer Support AI Employee understands customer context, takes actions, and resolves complex customer issues.Read 10 Oct 2026 · ema.ai

Deployment

The product page lists SaaS, private cloud, hybrid, and on-premise deployment options.Read 10 Oct 2026 · ema.ai

Integrations

Ema lists 250+ native integrations and a Push API for custom connectors; its integrations page describes two-way real-time sync with field-level controls.Read 10 Oct 2026 · ema.ai

Compliance

Ema lists SOC 2 Type II, ISO 27001:2022, GDPR, and HIPAA among its compliance standards.Read 10 Oct 2026 · ema.ai

Headquarters

Mountain View, California, United StatesRead 28 Sep 2026 · ema.ai

Founded

2023Read 28 Sep 2026 · ema.ai

Company

Ema’s about page says it was founded in California in February 2023 and lists its address as 321 Castro St, Mountain View, California 94041.Read 10 Oct 2026 · ema.ai

Adaptive conversations

Ema adapts to customer requests in real time and learns from user and admin feedback expressed in natural language.Read 10 Oct 2026 · ema.ai

Agent assist

Ema can route conversations to a human and provide agents with real-time suggestions while working in the background.Read 10 Oct 2026 · ema.ai

Autonomous support

In autonomous mode, Ema connects to business applications to plan and resolve issues end-to-end.Read 10 Oct 2026 · ema.ai

Company founding

Ema’s company history says it was founded in California in February 2023.Read 9 Oct 2026 · ema.ai

Customer context

Ema connects to 200+ enterprise and custom apps, including CRM, order management, and customer data platforms, to identify customers and personalize interactions.Read 10 Oct 2026 · ema.ai

Customer support automation

Ema is an agentic AI employee that understands customer context, takes action, and resolves support issues autonomously or with human agent assistance.Read 9 Oct 2026 · ema.ai

Data protection

Ema says it supports automated PII and PHI redaction, requested data deletion, and customer ownership and control of data.Read 10 Oct 2026 · ema.ai

Enterprise focus

The product page describes the Customer Support AI Employee as built for large enterprises.Read 10 Oct 2026 · ema.ai

Getting started

Ema can ingest past helpdesk tickets and learn patterns from earlier resolutions when the helpdesk is connected.Read 10 Oct 2026 · ema.ai

Human handoff

Ema can route and escalate conversations to a human agent while providing real-time suggestions and continuing to work in the background.Read 9 Oct 2026 · ema.ai

Integration sync

The integrations page says its 250+ native integrations support two-way, real-time sync with granular field-level controls and offers a Push API for custom connectors.Read 9 Oct 2026 · ema.ai

Learning and setup

Ema learns from user and admin feedback, and the product page says teams can connect a helpdesk so Ema can ingest past tickets and learn from prior resolutions.Read 9 Oct 2026 · ema.ai

Model and data controls

Ema says customers can bring their own models, use a single-tenant architecture, and that customer data is never used to train other models.Read 10 Oct 2026 · ema.ai

Pricing

The pricing link redirects to a demo scheduling page; it does not show a price or plan details.Read 9 Oct 2026 · ema.ai

Reported results

The product page reports 98% accurate interactions, more than 75% of issues resolved, and CSAT scores above 80%.Read 9 Oct 2026 · ema.ai

Security certifications and frameworks

Ema lists SOC 2 Type II, ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, GDPR, and HIPAA among its compliance standards.Read 9 Oct 2026 · ema.ai

Workflow actions

Its Generative Workflow Engine supports multi-party workflows, including image recognition and data validation during ticket resolution.Read 10 Oct 2026 · ema.ai

Plans and prices

Every Ema Customer Support AI Employee plan and price →

Where Specifiction places it

• AI Customer Service Agents#11 of 568.1