Ema Customer Support AI Employee vs Gorgias
Ema Customer Support AI Employee
ema.ai
Gorgias
gorgias.comSide by side
| Figure | Ema Customer Support AI Employee | Gorgias |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 0 |
| Spec score · AI Customer Service Agents | 8.1 (#11) | 8.2 (#7) |
| Company | Ema’s about page says it was founded in California in February 2023 and lists its address as 321 Castro St, Mountain View, California 94041. | Gorgias says it was founded in Paris in 2015. |
| Compliance | Ema lists SOC 2 Type II, ISO 27001:2022, GDPR, and HIPAA among its compliance standards. | Gorgias lists SOC 2 Type II certification and HIPAA compliance on its security page. |
| Data protection | Ema says it supports automated PII and PHI redaction, requested data deletion, and customer ownership and control of data. | Gorgias says app data is sent over HTTPS TLS-encrypted connections and that it maintains continuous encrypted backups. |
| Founded | 2023 | 2015 |
| Headquarters | Mountain View, California, United States | 180 Sansome Street, Suite 1800, San Francisco, California, United States |
| Integrations | Ema lists 250+ native integrations and a Push API for custom connectors; its integrations page describes two-way real-time sync with field-level controls. | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. |
Plans
Ema Customer Support AI Employee
- EnterprisePriced on request
In their own words
Ema Customer Support AI Employee
Ema Customer Support AI Employee has no write-up on Specifiction yet; its figures are above.
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.